Insurance claims handlers Work, Jobs in Dunkeswell, Dev (with Salaries)

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- Annual leave
- Employee discount
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IP Claims Assessor
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Supporting customers throughout the claims journey — from approval through to return to work, and sensitively handling declined claims where necessary.
23h

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IP Claims Assessor

The Exeter -
Exeter

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Job details

Full-time
23 hours ago

Qualifications

Underwriting
Customer service
Microsoft Office
Analysis skills
IT

Full job description

IP Claims Assessor

Department: IP Claims
Location: (office/hybrid)
Level: Administrative

About the role

We’re looking for an IP Claims Assessor to join our team, where you’ll play a key role in supporting our customers at important moments in their lives.

This is a varied and rewarding role where you’ll assess Income Protection claims, balancing sound commercial judgement with fairness and empathy. You’ll help ensure we deliver a high-quality service that supports our customers, protects our business, and reinforces our reputation as a trusted insurer.

What you’ll be doing

Assessing and managing Income Protection claims accurately and in line with policy terms, procedures and claims philosophy
Reviewing ongoing claims and contributing to effective case management plans
Supporting customers throughout the claims journey — from approval through to return to work, and sensitively handling declined claims where necessary
Liaising with medical professionals, financial advisers, and internal teams to gather and assess information
Building relationships with policyholders through regular contact, helping to deliver a smooth and positive claims experience
Arranging independent assessments, treatments, home visits and investigations where appropriate
Producing clear and professional correspondence to a range of stakeholders
Keeping up to date with industry developments and supporting continuous improvement of claims processes and service

Risk, compliance and financial crime

Ensuring all work aligns with FCA Consumer Duty principles and regulatory requirements
Identifying and escalating risks or potential compliance issues
Supporting fraud prevention by recognising and reporting suspicious activity
Adhering to Anti-Money Laundering (AML), Insurance Fraud Register (IFR) and Bribery Act requirements
Accurately recording and maintaining evidence where financial crime is suspected

What we’re looking for

Skills and experience:

Knowledge of insurance products and claims processes (particularly Income Protection is beneficial)
Understanding of underwriting concepts and policy cover
Familiarity with the financial adviser marketplace
Good IT skills, including Microsoft Office

Personal qualities:

Strong customer service skills with a compassionate and professional approach
Excellent organisation and prioritisation skills
Confident communicator, both written and verbal
Able to handle sensitive or challenging conversations
A team player who builds positive working relationships
Strong analytical thinking and sound decision-making ability
Proactive, with the ability to manage your own workload effectively
A willingness to learn, develop and work towards relevant professional qualifications

Why join us?

A supportive team environment where your development matters
Opportunities to grow your career within a progressive organisation
The chance to make a genuine difference to customers when they need it most

Additional information

You must have the right to work in the UK.

Please note, this job description outlines the core responsibilities of the role but is not exhaustive. Duties may evolve in line with business needs.

Apply Now

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