Software engineering team leader Work, Jobs in Dunston, Twr (with Salaries)

Client Engagement Manager -Full time - Permanent - Gateshead or Remote
Recite Me —Gateshead
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Flexible schedule
Quick apply
1d
Software Engineering Team Lead
M-KOPA —Newcastle upon Tyne
- Full-time
- Remote
- Azure
- AWS
- Mentoring
9d
Full Stack Sofware Engineer
CGI —Newcastle upon Tyne
- Full-time
- Azure
- Java
- AWS
Quick apply
DevOps Lead Systems Engineer (VP / Associate Director Level) - RBC Cloud, Wealth Management Infrastructure Engineering (London or Newcastle)
Royal Bank of Canada —Newcastle upon Tyne
- Full-time
- Azure
- Financial services
- Communication skills
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- DevOps
- Data analysis skills
- No degree
- Annual leave
Quick apply
Software Engineering manager - Finance
MHR INTERNATIONAL UK LIMITED —Newcastle upon Tyne
- Continuous improvement
- Mentoring
- Software development
- Employee discount
- Referral programme
1d
PRODUCT DEVELOPMENT ENGINEER - NO AGENCIES
Petards Joyce-Loebl Ltd —Gateshead
- Weekend availability
- Engineering
- System design
- C++
Quick apply
12 month Emerging Talent – Advanced Manufacturing Engineer Intern 2026 Opportunities (Newcastle)
Baker Hughes —Newcastle upon Tyne
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Software Engineer
Baker Hughes —Cramlington
- Full-time
- Remote
- Azure
- Engineering
- Bachelor's degree
- Flexible schedule
- Life insurance
Oliver Wyman - Associate Team Leader, Team Leader, Director - Data and Analytics - Newcastle
Oliver Wyman —Newcastle upon Tyne
- Full-time
- English
- Master's degree
- SQL
Product Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- Product management
- IT
- In-person
Quick apply
Senior Electronics Technician
Newcastle University —Newcastle upon Tyne
- £32,080 - £36,636 a year
- Full-time
- CAD
- Engineering
- Maintenance
- Annual leave
- Flexible schedule
Product Manager, Office to Field
Trimble —Newcastle upon Tyne
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Machine learning
12-month Emerging Talent – Business Transformation Intern 2026 Opportunities (Newcastle)
Baker Hughes —Newcastle upon Tyne
- Full-time
- Analysis skills
- Flexible schedule
Associate Design Manager (Data Centres) - Newcastle
Tractebel —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Engineering
- Annual leave
AI Automation Apprentice
Sage —Newcastle upon Tyne
- Azure
- Mentoring
- Business
1d
Associate Design Manager (Data Centres) - Newcastle
ENGIE —Newcastle upon Tyne
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Engineering
- Annual leave
Graduate Software Engineer
Leonardo UK Ltd —Newcastle upon Tyne
- £34,000 a year
- Full-time
- Hybrid work
- Doctoral degree
- Engineering
- Master's degree
- Employee stock ownership plan
Lead Global Analysis Engineer
Baker Hughes —Newcastle upon Tyne
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Flexible schedule
Graduate Cloud Operations Engineer - Newcastle
Sage —Newcastle upon Tyne
- Hybrid work
- Azure
- Computer Science
- AWS
- Employee discount

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Client Engagement Manager -Full time - Permanent - Gateshead or Remote

Recite Me
Gateshead

Quick apply

Job details

Full-time
1 day ago

Benefits

Flexible schedule

Qualifications

B2B
Organisational skills
Agile
SaaS
Account management
Communication skills

Full job description

In today’s digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all.

And we’re not alone in this journey! Over 500 organisations already use our software to enable greater accessibility for their online content, products or services.

We’re passionate about our cause and our product. As we move from scale-up to market leader, we need help to achieve our ambitious plans. Which is why we’re looking for an experienced, Client Engagement Lead

About the role

This is a key role, to oversee strategic client relationships and drive exceptional customer engagement across our SaaS business.

The Client Engagement Lead will act as a senior relationship owner for key customers, ensuring strong communication, successful delivery coordination, customer satisfaction, and long-term retention. The role requires close collaboration with Product, Customer Success and Sales, and Leadership teams to ensure customer expectations are effectively managed and business objectives are achieved.

This is a strategic, client-facing role suited to someone who thrives in relationship management, stakeholder communication, and cross-functional coordination within a technology-led environment.

In this role you will be responsible for:

Strategic Client Management
- Develop and maintain strong relationships with key customer stakeholders
- Serve as the senior point of contact for strategic client engagement
- Lead regular customer review meetings and engagement planning sessions
- Ensure customers are aligned with platform capabilities, updates, and delivery expectations
- Build trust through proactive communication and consultative support
Cross-Functional Leadership
- Act as a bridge between clients and internal teams including Product, Engineering, Support, and Operations
- Coordinate internal communication relating to customer priorities, risks, and opportunities
- Support the prioritisation of customer issues and enhancement requests
- Collaborate with leadership teams to improve customer engagement strategies and processes
Customer Success & Retention
- Drive customer satisfaction, retention, and long-term engagement
- Identify and mitigate customer risks or service concerns
- Monitor engagement metrics and customer health indicators
- Support renewal conversations and expansion opportunities where appropriate
- Champion the voice of the customer internally
Operational & Process Improvement
- Contribute to the development of scalable customer engagement processes
- Support continuous improvement initiatives across customer experience and communication
- Maintain accurate customer records, reporting, and engagement documentation
- Mentor or support junior engagement or client services team members where required
KPI metrics:
- Customer Retention Rates
- Customer Retention
- Customer Satisfaction
- Net Promoter Score

Requirements

We’re looking for great characters with the right attitude and aptitude. Here’s a few things you’ll need to be able to demonstrate…

Essential
- Proven experience in client engagement, customer success, account management, or client services within SaaS or technology
- Strong stakeholder management and communication skills
- Experience managing complex customer relationships
- Ability to collaborate effectively with technical and non-technical teams
- Strong organisational and strategic thinking skills
- Ability to manage competing priorities and customer expectations
Desirable
- Experience working within B2B SaaS or digital platforms
- Familiarity with agile or product-led environments
- Experience with CRM/customer engagement platforms
- Understanding of customer retention and lifecycle management strategies

About you:

Relationship-driven and commercially aware
Confident communicator and facilitator
Strategic and solutions-focused
Calm and resilient under pressure
Collaborative leadership style

Benefits

Location

Hybrid working set-up. Remote 2 days per week and 3 days in the office. Newcastle/Gateshead Quayside HQ

Benefits

Great culture & working environment – working with a close-knit team in a global company
25 days annual vacation (plus UK bank holidays)

10 days ‘Workcation’ - reduced hours to work somewhere interesting
BHFC Healthcare
Death in Service

Hours

Typically 09:00 17:30 working day

We also operate a flexible start and end time starting 08:00-10:00 and finish 8.5 hrs later

Hybrid 3:2 days office/remote (Baltimore House, Gateshead)

Quick apply

Refine Your Search

software engineering team leader jobs in dunston, twr

Client Engagement Manager -Full time - Permanent - Gateshead or Remote

Software Engineering Team Lead

Full Stack Sofware Engineer

DevOps Lead Systems Engineer (VP / Associate Director Level) - RBC Cloud, Wealth Management Infrastructure Engineering (London or Newcastle)

Technology Analyst - PMO (UK Remote)

Software Engineering manager - Finance

PRODUCT DEVELOPMENT ENGINEER - NO AGENCIES

12 month Emerging Talent – Advanced Manufacturing Engineer Intern 2026 Opportunities (Newcastle)

Software Engineer

Oliver Wyman - Associate Team Leader, Team Leader, Director - Data and Analytics - Newcastle

Product Manager

Senior Electronics Technician

Product Manager, Office to Field

12-month Emerging Talent – Business Transformation Intern 2026 Opportunities (Newcastle)

Associate Design Manager (Data Centres) - Newcastle

AI Automation Apprentice

Associate Design Manager (Data Centres) - Newcastle

Graduate Software Engineer

Lead Global Analysis Engineer

Graduate Cloud Operations Engineer - Newcastle

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