Business Support Officer - Carmarthen (Hybrid)
The rewards
- £15.10 per hour
- DBS check covered
- Hybrid and flexible working once training is completed
Hours
- 6-month temporary role with possible extension
- Hybrid working, Carmarthen base office
The role of Business Support Officer:
- Working from a CRM system to undertake a variety of tasks including sending for social services references, translation requests, foster and adoption checks, matching tasks, completeness checks of notifications and applications submitted online
- Record all phone calls and email queries via CRM system and triage as necessary
- Carry out ID checks for DBS renewals for inspectors
- Maintain the CRM system through accurate and timely data inputting, scanning, and attaching documents
- Check the accuracy of contact details before communicating with a provider and inform the relevant team of any problems
The ideal Business Support Officer:
- Ability to use Microsoft packages including Outlook, Word, Excel, and customer relationship management databases
- Excellent written and verbal communication skills to effectively deal with a range of internal and external colleagues, including senior managers
- Must pass a DBS check
Working for an independent regulator of social care and childcare in Wales, registered to improve the quality and safety of services for the well-being of the people of Wales.
