Office Administration Team Leader
Hay & Kilner is a full-service law firm with offices in the heart of Newcastle city centre and also in Wallsend town centre and we are currently expanding our team.
Hay & Kilner provides a comprehensive service across an extensive range of practice areas, which covers all our clients’ legal requirements.
We are currently expanding our team and are recruiting a Team Leader of our Office Administration team to join our City Centre office and we are happy to consider both full-time and part0time applicants.
The Office Administration Team Leader is responsible for coordinating the day-to-day activities of the administration team, ensuring that administrative services are delivered efficiently, accurately and to a consistently high standard. The role provides first-line support, guidance and supervision to the team, helping to maintain effective office processes, excellent internal service levels and a professional working environment.
Successful applicants will report to the Central Services Division Head and will be responsible for the following:
· Lead, support and coordinate the daily work of the office administration team, ensuring tasks are completed accurately and within agreed timescales.
· Act as the first point of escalation for administrative queries, workload issues and day-to-day operational matters.
· Allocate work, monitor progress and help prioritise team workloads to support smooth office operations.
· Provide guidance, coaching and support to team members, promoting high standards of performance, professionalism and customer service.
· Support induction, training and ongoing development of administration staff, identifying skills gaps and sharing best practice.
· Review and improve administrative processes, procedures and systems to increase efficiency, accuracy and consistency.
· General administrative duties.
· Co-ordinating office equipment repairs and maintenance.
· Maintain accurate records, databases and filing systems in line with organisational requirements and data protection obligations.
· Prepare reports, correspondence, meeting notes and other documentation as required.
· Coordinate office supplies, equipment, post, stationery and general office resources to ensure the team has what it needs to operate effectively.
· Liaise professionally with colleagues, managers, clients, suppliers and other stakeholders, responding to enquiries and directing matters appropriately.
· Support the planning and coordination of meetings, appointments, events and travel arrangements where required.
· Assist with monitoring service standards, resolving issues and ensuring deadlines are met.
· Contribute to a positive, collaborative and organised office environment.
We are a values-based business and expect all our colleagues to deliver on our company values within all tasks. The following skills and experience are relevant:
· Proven experience in an Office Manager, Administrative Assistant, or similar type of role.
· Strong organisational and time management skills.
· Excellent written and verbal communication skills.
· Experience of working in partnership with various stakeholders.
· High level of accuracy and attention to detail.
· Customer service focused with the ability to work collaboratively with others and to remain calm under pressure.
· Ability to manage and prioritise time to work to various schedules and deadlines.
· Team player who can also work independently and under their own initiative.
· Excellent IT skills including excel, outlook and word.
· The ability to maintain confidentiality and to exercise discretion.
In return, you can expect a competitive salary and excellent benefits package, alongside a great working environment in brand new, state of the art offices based in Newcastle city centre.
If you would like any further information or to apply for this role, please send your CV to [email protected].
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Free or subsidised travel
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
Ability to commute/relocate:
- Newcastle upon Tyne NE4: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
