Contact centre Work, Jobs in Durham, Dur (with Salaries)

Contact Centre Advisor
The Federation of Independent Retailers —Durham
- £25,750 - £27,000 a year
- Weekend availability
- CRM software
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
13d
Business Administrator
Ministry of Justice —Durham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Banking
- Annual leave
Contact Centre Service Advisor - Newcastle
Sky —Newcastle upon Tyne
- £26,728 a year
- Weekend availability
- Hybrid work
- Sales
- Customer service
- Communication skills
- Employee discount
Customer Support Agent
Newcastle International Airport Ltd —Newcastle upon Tyne
- £28,393 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
- Annual leave
4d
Telephone Agent (Call Centre)
Explain Market Research —Newcastle upon Tyne
- £13.45 an hour
- Part-time
- Customer service
- Typing
- In-person
- Annual leave
- Employee discount
Quick apply
17h
Operational Support Grade - HMP Durham (Prison Support Role)
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
11d
Crime in Prison Coordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Administrative experience
- Presentation skills
- Annual leave
Customer Advisor
Vertu Motors —Gateshead
- £26,436.00 - £27,476.80 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Employee discount
Quick apply
Community Outreach and Ambulance Support Worker
Supportive —Ferryhill
- From £13.30 an hour
- Part-time
- Driving
- Organisational skills
- In-person
Quick apply
8d
Customer Hub Advisor (Compressed/Weekend Shift)
Ocado Retail —Sunderland
- £26,184 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Annual leave
Customer Service Centre Agent
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £26,607 a year
- Part-time
- Hybrid work
- Customer service
- Word processing
- Computer literacy
- Annual leave
- Employee assistance programme
8d
Visitor Services Officer
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- Customer service
- Leadership
- Annual leave
1d
Customer Service Representative
Leeds Building Society —Newcastle upon Tyne
- £25,000 - £26,500 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
13d
Service Desk Agent
Indra Group UK & Ireland —Middlesbrough
- Weekend availability
- Customer service
- English
- Computer networking
- Paid training
- Employee assistance programme
Quick apply
14d
Group Worker
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
11d
Administrator
Reed In Partnership —Spennymoor
- £26,300 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Flexible schedule
7d
CCTV Operator
Newcastle University —Newcastle upon Tyne
- £27,319 - £28,778 a year
- Full-time
- English
- Microsoft Office
- University
7d
Contact Centre Operator
DigitalKOG —Newcastle upon Tyne
- £4 an hour
- Full-time
- Customer service
- Communication skills
- Free parking
- Flexible schedule
Inbound Sales & Service Advisor
Clearanswer —Middlesbrough
- £23,829 - £24,936 a year
- Full-time
- Sales
- Customer service
- In-person
- Employee discount
Customer Hub Advisor (Late Shift)
Ocado Retail —Sunderland
- £27,275 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave

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contact centre jobs near durham, dur

Contact Centre Advisor

The Federation of Independent Retailers -
Durham

Quick apply

Job details

Full-time
£25,750 - £27,000 a year
13 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Company events
Employee assistance programme
Employee discount
On-site parking

Qualifications

CRM software
Sales
Customer service
GCSE
Microsoft Office
IT
Negotiation

Full job description

Organisation Name - The Fed (The Federation of Independent Retailers)

Job Title - Contact Centre Advisor – Full Time

Report to - Member Contact and Care Controller

Location – First Floor East Suite, Bede House, Belmont Business Park, DH1 1TW

Salary - £25,750 - £27,000 (based on experience)

Join Us at The Fed!

Do you enjoy helping others? Are you a natural communicator who enjoys influencing decisions and building relationships? Do you thrive on hitting targets and spotting opportunities? If so, we want to hear from you.

At The Fed, we represent independent retailers across the UK and Republic of Ireland. For over a century, we’ve helped businesses grow, save money, and stay competitive.

For more information on who we are, visit www.thefedonline.com

We’re looking for a driven Contact Centre Advisor to help us expand our network and maximise member engagement. This is more than your classic customer service or sales role — it’s an opportunity to use your skills to drive growth, build lasting relationships, and directly contribute to the success of independent retailers and our partners.

What You’ll Be Doing

· To be the first port of call for FED members.

· Act as a go-between for members and suppliers to seek a mutual resolution.

· Proactively identify and convert new membership opportunities through inbound and outbound calls

Promote the value of Fed membership with confidence, tailoring your approach to each prospect
Drive engagement by introducing partner offers and membership benefits to the membership
Build strong relationships with members, becoming a trusted advisor for their business needs
Handle member enquiries while identifying additional sales opportunities
Follow up on leads to maximise retention and satisfaction
Work closely with internal teams to help increase engagement

What We’re Looking For

Essential Skills & Experience:

· GCSE or equivalent in English & Maths (minimum pass)

A confident, persuasive communicator with strong negotiation skills
A proactive, target-driven mindset with a passion for achieving results
Ability to spot opportunities and turn conversations into sales
IT literate, with experience using Microsoft Office
A team player with a positive, can-do attitude
Flexibility to work on a rota between 07:00–17:00, with occasional weekends/bank holidays (time off in lieu provided)

Desirable:

Previous experience in sales, telesales, retail, or customer service roles with targets
Experience using CRM systems

What’s In It For You

We recognise and reward performance, giving you the opportunity to boost your earnings:

Salary of £25,750-£27,000 (based on experience)
Quarterly team performance incentives
Annual bonus of up to 5% of salary
25 days holiday plus bank holidays
Company pension scheme (4% employer contribution)
Death in service benefit
24/7 Employee Assistance Programme
Ongoing training and development to grow your career
Monthly team lunch and free refreshments
Free on-site parking
Access to discounts at hundreds of national retailers

Ready to Take Your Career to the Next Level

If you’re motivated by results, enjoy speaking to people, and want a role where your efforts directly make a difference—apply today and be part of a team that champions independent retailers

Pay: £25,750.00-£27,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking

Experience:

Customer Service: 1 year (preferred)
Sales : 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

contact centre jobs in durham, dur

Contact Centre Advisor

Business Administrator

Contact Centre Service Advisor - Newcastle

Customer Support Agent

Telephone Agent (Call Centre)

Operational Support Grade - HMP Durham (Prison Support Role)

Crime in Prison Coordinator

Customer Advisor

Community Outreach and Ambulance Support Worker

Customer Hub Advisor (Compressed/Weekend Shift)

Customer Service Centre Agent

Visitor Services Officer

Customer Service Representative

Service Desk Agent

Group Worker

Administrator

CCTV Operator

Contact Centre Operator

Inbound Sales & Service Advisor

Customer Hub Advisor (Late Shift)

I want to receive the latest job alerts for contact centre in durham, dur

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