Delivery director Work, Jobs in Durham, Dur (with Salaries)

Account Director
Teleperformance —Gateshead
- Project management
- Negotiation
Customer Success Director
TSG —Newcastle upon Tyne
- £100,000 - £110,000 a year
- Sales
- Business development
- No degree
- Annual leave
- Employee assistance programme
Quick apply
Head of Sales
Sabre Rail Services Ltd —Newton Aycliffe
- £50,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Head of Service Delivery Management - Oracle
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Oracle
- Management
- AWS
Quick apply
Account Director - Pharma, Healthcare & Life Sciences
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Sales
- AWS
- Leadership
- Life insurance
Quick apply
9d

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Customer Success Director
TSG —Newcastle upon Tyne
As a Customer Success Director you will be responsible for facilitating the acquisition of new name customers, of the appropriate profile, and delivering new…
£100,000 - £110,000 a year
Quick apply
Deputy Programme Director
NHS Business Services Authority —Newcastle upon Tyne
Overseeing the procurement and implementation of products and solutions which replace the existing legacy platform(s), in line with national, regional and local…
£94,356 - £108,814 a year
5d

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Account Director

Teleperformance -
Gateshead

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Job details

Qualifications

Numeracy
Project management
Account management
Negotiation

Full job description

Overview

The Role

We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews.

Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective.

Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for:

Client Satisfaction
Clear and transparent internal financial awareness
Strong governance
Management of account managers (where applicable)
Delivery of gross margin commitments

Responsibilities

Senior day-to-day client contact
Financial forecasting
Input top line sales and direct costs taken from operations into contribution reporting where applicable
Tracking budget vs actual
Monthly GM tracking
Full action plans where GM falls below target
To identify Farming & Growth opportunities and pass these to the VP Client Services
Ensuring clear communications between the client and internal stakeholders
Contractual commitments and deliverables
Contract Change Notes / Variations
Strong governance – ensuring a clear audit of decisions
Driving continuous improvement agenda, working in partnership with TP Digital colleagues
Overseeing production and accuracy of MI
Invoicing and accounts receivable / aged debt
Working with Operations on tactical delivery / decisions of the account running
Weekly, Monthly and Quarterly review packs
Delivery of weekly, monthly and quarterly business reviews
Monthly / quarterly KSAT dip checks
Implementing client account plans
Change control

Candidate criteria - what we are looking for:

Experience

Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective
Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance
Ability to demonstrate how you have added value to a client’s business / service provision (client centricity)
An understanding of the metrics used and the pricing structure in operation within the contact centre environment
Experience of financial forecasting and invoicing
Competencies and specific skills
Solid understanding of how Account Management can influence achievement of business objectives
An understanding of how to work proactively and positively in partnership with both operations and client priorities
Excellent professional interpersonal skills.
The ability to build rapport and trust with clients and colleagues.
The ability to understand and communicate client requirements with a clear, positive and customer-focused message
Ability to influence and negotiate with others
High level of numeracy and literacy
Committed, enthusiastic, positive, resourceful and resilient

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delivery director jobs in durham, dur

Account Director

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Head of Sales

Head of Service Delivery Management - Oracle

Account Director - Pharma, Healthcare & Life Sciences

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