DFP Services are hiring for an OOH Coordinator
The Role
You’ll play a vital role as an OOH Coordinator, ensuring the smooth coordination of both reactive and emergency maintenance works across our client portfolio outside of core business hours. Using our in-house system (JobWatch), you’ll be responsible for logging, prioritising, and tracking urgent jobs, keeping customer portals updated, and ensuring our out-of-hours service delivery meets the high standards our clients expect.
You will act as the main point of contact outside of standard working hours, working closely with engineers, on-call staff, and clients – including care homes, NHS foundations, councils, police constabularies, and universities – to ensure all urgent work is correctly assessed, promptly actioned, and professionally communicated.
Your work schedule will be agreed initially, but the company reserves the right to adjust it when needed for the business.
The Responsibilities
As our Helpdesk Administrator, you’ll be responsible for:
· Log reactive jobs and planned preventative maintenance (PPM) tasks on our internal system (JobWatch).
· Monitor the out-of-hours helpdesk inbox and ensure all queries are actioned or escalated as needed.
· Update client portals with job status, notes, and completion details.
· Take inbound calls from clients, contractors, and engineers.
· Coordinate with engineers to schedule and dispatch jobs.
· Raise purchase orders and sales opportunities where appropriate.
· Maintain accurate records and ensure all data is entered correctly.
· Report regularly to your line manager on job delivery performance.
· Perform general administrative duties to support smooth office operations.]
· Assist with scheduling and coordinating contract works in line with SLAs and KPIs.
The Person
This ideal person who’ll thrive in this role:
· Highly organised with excellent attention to detail.
· A confident communicator, both written and verbal.
· Comfortable working in a fast-paced environment.
· Customer-focused, professional, and approachable.
· Able to manage multiple tasks with efficiency and accuracy.
The Training
- Full training will be provided
The Essential Criteria
· Familiar with scheduling, coordination, or helpdesk systems (JobWatch experience a plus)
· Strong IT and administrative skills.
The Benefits
- Free parking
- On-site gym
- Weekly pay
- Long service incentives
- Training opportunities
Pay: From £20,800.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
