it trainee Work, Jobs in durham, eng (with Salaries)

Service Desk Apprenticeship (September 2026)
Waterstons —Durham
- £20,000 - £26,500 a year
- Monday to Friday
- Customer service
- English
- IT
IT Apprentice
Sunderland Association Football Club —Sunderland
- Full-time
- IT
- Communication skills
Quick apply
8d
Service Desk Apprenticeship (September 2026)
Waterstons Ltd —Durham
- £20,000 - £26,500 a year
- Monday to Friday
- Customer service
- English
- IT
IT Support Apprentice
Aspire Technology Solutions —Gateshead
- £17,000 a year
- Full-time
- Remote
- Customer service
- Travel
- IT
- Free parking
- Annual leave
Quick apply
1d
Automotive IT Technician Apprentice
QA Apprenticeships —Peterlee
- £16,640 a year
- Full-time
- Maintenance
- Microsoft Office
- Computer skills
- Paid training
- Annual leave
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

IT Apprentice
Sunderland Association Football Club —Sunderland
This role will involve supporting our day-to-day IT operations, assisting with technical support, and gaining valuable hands-on experience in a busy stadium…
Quick apply
8d
Service Desk Apprenticeship (September 2026)
Waterstons —Durham
Work alongside experienced engineers and specialists to support our customers. You'll help by answering calls, triaging tickets, and resolving incidents and…
£20,000 - £26,500 a year

I want to receive the latest job alerts for it trainee in durham, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Apprenticeship (September 2026)

Waterstons -
Durham

Apply Now

Job details

Apprenticeship
£20,000 - £26,500 a year

Benefits

Unlimited paid holidays

Qualifications

Customer service
English
IT
Communication skills

Full job description

Who you’ll be joining

We’re problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients.

We’re an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons.

Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people.

About the Role

As an Apprentice IT Engineer, you’ll join our busy Service Desk team as the first point of contact for our customers. You'll help by answering calls, triaging tickets, and resolving incidents and service requests.

Exceptional customer service is at the core of this role. We’re seeking someone who is approachable, patient, and empathetic—someone who recognises that behind every ticket, phone call, or face-to-face interaction is a person in need of support

We’re passionate about helping our apprentices grow and develop within the business.

What We’re Looking For

A genuine interest in problem-solving and helping people
Excellent customer service skills
Strong communication skills
A proactive attitude with a willingness to learn and develop
Smart, dependable, and proactive

What You’ll Gain

A fully funded Digital and Technology Solutions Professional Integrated Degree
Real-world experience in a supportive IT environment that serves multiple customers
Clear opportunities for long-term progression within the business

What You’ll Do on a Typical Day

Provide outstanding customer service via phone, our ticketing system and in person.
Triage incoming tickets and prioritise effectively
Resolve incidents and service requests
Learn and practise key IT processes including incident management, change control, and major incident response
Work alongside experienced engineers and specialists to support our customers

Candidate Specification

The ideal candidate will have a strong passion for problem solving and inquisitive.
They have a high level of interpersonal skills and can show a strong understanding of customer care.

They should be proactive – able to speak out if they need help and pick up work without been asked.

We're looking for candidates who present themselves well and show an understanding of basic professional behaviour in an office environment or self-awareness to learn these skills

They should have career aspirations beyond the Services Desk even if they don’t know what that is yet.

Working Hours

8:30am till 17:00pm - Monday to Friday

Future Prospects

To join one of our many functions
Service Desk as part of our 24h team
Infrastructure monitoring as part of 24h team
Backup assurance
Technical Services
Starting salary £20,000 rising to £26,500 throughout apprenticeship

Requirements

Maths and English - Minimum Grade 4 (C) or Functional skills level 2
Must also hold a Level 3 qualification

Questions to think about

Tell us about a time you helped someone with a problem — what did you do, and how did they react?
If you could spend a weekend doing absolutely anything, what would you do and why?

Apply Now

Refine Your Search

it trainee jobs in durham, eng

Service Desk Apprenticeship (September 2026)

IT Apprentice

Service Desk Apprenticeship (September 2026)

IT Support Apprentice

Automotive IT Technician Apprentice

IT Apprentice

More jobs to discover

I want to receive the latest job alerts for it trainee in durham, eng

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected