Level 2 Work, Jobs in Durham, Eng (with Salaries)

Service Desk Apprenticeship (September 2026)
Waterstons —Durham
- £20,000 - £26,500 a year
- Communication skills
Assistant Student Support Officer (Flexible Deployment)
Durham University —Durham
- £21,855.20 - £30,378.00 a year
- Part-time
- Writing skills
- University
- Computer skills
- Annual leave
- Employee assistance programme
2d
Residential Worker
Durham County Council —Durham
- £30,024 - £33,699 a year
- Weekend availability
- Annual leave
7d
Customer Representative - Durham
Nationwide Building Society —Durham
- From £26,500 a year
- Temporary
- Banking
Welfare Rights Officers
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- English
- Communication skills
- Annual leave
Project Coordinator
Durham University —Durham
- £27,319 - £30,378 a year
- Part-time
- Administrative experience
- University
- SharePoint
- Annual leave
- Employee assistance programme
2d
HR Administrator (Reward)
Durham University —Durham
- £25,844 - £26,663 a year
- Full-time
- Hybrid work
- Oracle
- Writing skills
- Administrative experience
- Annual leave
- Employee assistance programme
10d
VacancyTitle: Customer Team Manager - Billing Call Centre
Northumbrian Water/Essex & Suffolk Water —Durham
- £35,615 - £41,900 a year
- Full-time
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
3d
Workplace Wellbeing Coordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- English
- Presentation skills
- Annual leave
- Employee assistance programme
7d
Business Support Assistant Apprentice
Durham University —Durham
- £24,479 a year
- Full-time
- Hybrid work
- Computer literacy
- University
- Data entry
- Annual leave
- Employee assistance programme
2d
Service Desk Apprenticeship (September 2026)
Waterstons Ltd —Durham
- £20,000 - £26,500 a year
- Communication skills
Service Improvement Support (Improvement Technician (Level 3) Apprenticeship)
Department for Education —Sheffield
- £32,581 a year
- Part-time
- Presentation skills
- Communication skills
- School
1d
Depot Support Operative
Northern Trains —Newcastle upon Tyne
- £38,120 a year
- Full-time
- Employee assistance programme
- Employee discount
7d
Volunteer Development Officer
Durham County Council —Durham
- £30,024 - £33,699 a year
- Temporary
- Hybrid work
- Recruiting
- Annual leave
Futures in STEM Programme Officer
Durham University —Durham
- £31,236 - £37,694 a year
- Full-time
- Computer Science
- Engineering
- Team management
- Annual leave
- Employee assistance programme
9d
General Assistant
Durham University —Durham
- £24,479 a year
- Part-time
- Computer literacy
- University
- Annual leave
- Employee assistance programme
P&G Liaison Officer
Durham University —Durham
- £31,236 - £37,694 a year
- Full-time
- Doctoral degree
- University
- Computer skills
- Annual leave
- Employee assistance programme
9h
Firearms Trainee Examiner/Firearms Examiner
Durham Constabulary —Durham
- £30,333 - £41,487 a year
- Full-time
2d
Animal Care Assistant
RSPCA —Chester-le-Street
- Full-time
- Customer service
- Communication skills
10d
Pharmacy Assistant Apprenticeship
Skills4Group —Chester-le-Street
- Sales
- Computer literacy
- Cleaning
12h

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Service Desk Apprenticeship (September 2026)

Waterstons -
Durham

Apply Now

Job details

Apprenticeship
£20,000 - £26,500 a year

Benefits

Unlimited paid holidays

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Ticket management
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Who you’ll be joining

We’re problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients.

We’re an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons.

Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people.

About the Role

As an Apprentice IT Engineer, you’ll join our busy Service Desk team as the first point of contact for our customers. You'll help by answering calls, triaging tickets, and resolving incidents and service requests.

Exceptional customer service is at the core of this role. We’re seeking someone who is approachable, patient, and empathetic—someone who recognises that behind every ticket, phone call, or face-to-face interaction is a person in need of support

We’re passionate about helping our apprentices grow and develop within the business.

What We’re Looking For

A genuine interest in problem-solving and helping people
Excellent customer service skills
Strong communication skills
A proactive attitude with a willingness to learn and develop
Smart, dependable, and proactive

What You’ll Gain

A fully funded Digital and Technology Solutions Professional Integrated Degree
Real-world experience in a supportive IT environment that serves multiple customers
Clear opportunities for long-term progression within the business

What You’ll Do on a Typical Day

Provide outstanding customer service via phone, our ticketing system and in person.
Triage incoming tickets and prioritise effectively
Resolve incidents and service requests
Learn and practise key IT processes including incident management, change control, and major incident response
Work alongside experienced engineers and specialists to support our customers

Candidate Specification

The ideal candidate will have a strong passion for problem solving and inquisitive.
They have a high level of interpersonal skills and can show a strong understanding of customer care.

They should be proactive – able to speak out if they need help and pick up work without been asked.

We're looking for candidates who present themselves well and show an understanding of basic professional behaviour in an office environment or self-awareness to learn these skills

They should have career aspirations beyond the Services Desk even if they don’t know what that is yet.

Working Hours

8:30am till 17:00pm - Monday to Friday

Future Prospects

To join one of our many functions
Service Desk as part of our 24h team
Infrastructure monitoring as part of 24h team
Backup assurance
Technical Services
Starting salary £20,000 rising to £26,500 throughout apprenticeship

Requirements

Maths and English - Minimum Grade 4 (C) or Functional skills level 2
Must also hold a Level 3 qualification

Questions to think about

Tell us about a time you helped someone with a problem — what did you do, and how did they react?
If you could spend a weekend doing absolutely anything, what would you do and why?

Apply Now

Refine Your Search

level 2 jobs in durham, eng

Service Desk Apprenticeship (September 2026)

Assistant Student Support Officer (Flexible Deployment)

Residential Worker

Customer Representative - Durham

Welfare Rights Officers

Project Coordinator

HR Administrator (Reward)

VacancyTitle: Customer Team Manager - Billing Call Centre

Workplace Wellbeing Coordinator

Business Support Assistant Apprentice

Service Desk Apprenticeship (September 2026)

Service Improvement Support (Improvement Technician (Level 3) Apprenticeship)

Depot Support Operative

Volunteer Development Officer

Futures in STEM Programme Officer

General Assistant

P&G Liaison Officer

Firearms Trainee Examiner/Firearms Examiner

Animal Care Assistant

Pharmacy Assistant Apprenticeship

I want to receive the latest job alerts for level 2 in durham, eng

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