Customer service coordinator Work, Jobs in Durham (with Salaries)

Customer Service Coordinator
Wilsonart Ltd —Shildon
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
Sales and business development coordinator
Durham Brewery —Durham
- £26,520 a year
- Full-time
- CRM software
- Sales
- Customer service
- Annual leave
Quick apply
11d
Business Development Coordinator
ASSA ABLOY —Durham
- CRM software
- Microsoft Office
- Business development
Digital Sales Coordinator
Vertu Motors —Gateshead
- £27,756.64 - £28,356.64 a year
- Full-time
- Customer service
- Microsoft Office
- Employee discount
Quick apply
5d
Meeting and Events Sales Coordinator
Crowne Plaza Newcastle —Newcastle upon Tyne
- Full-time
- Customer service
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
6d
Sales & Community Engagement Coordinator
Cornerstone Supported Housing Counselling Ltd —Bishop Auckland
- £15,423.20 a year
- Part-time
- Customer service
- Administrative experience
- IT
- Free parking
Quick apply
11d
Customer Support & Administration Coordinator – Tendering (6 Month FTC)
Siemens —South Tyneside
- Full-time
- Hybrid work
- Microsoft Word
- Organisational skills
- Communication skills
12d

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Customer Service Coordinator

Wilsonart Ltd -
Shildon

Quick apply

Job details

Full-time

Benefits

Free parking
Health & wellbeing programme
Additional leave
Company pension
Employee discount
Life insurance
On-site parking

Qualifications

Customer service call handling
Microsoft Excel
Inbound customer enquiry call handling
Customer service
Computer literacy
SAP
Administrative support experience
ERP software
English
Complaint handling
Numeracy
Data entry
Organisational skills
IT
Customer interaction
Phone etiquette
Communication skills
Supply chain customer service

Full job description

NO AGENCIES

Are you passionate about delivering exceptional customer service?
Do you have strong organisational skills and thrive in fast-paced, high-volume environments?

We are proud of our company and how we serve our customers. We work hard to earn the trust of our customers, our peers, and our planet. If you’d like to join our brilliant team, we want to hear from you!

About the Role

We have an exciting opportunity within our Call Handling Customer Service Team at our County Durham site.

Purpose of the Role:
You will work closely with account managers to provide professional support to customers, acting as the day-to-day contact for orders, active sales, promotions, and samples. Your goal is to ensure every customer has a positive experience by responding quickly and accurately to their needs.

Key Responsibilities

Handle inbound calls and manage email queries from customers and end users.
Process and validate customer orders, ensuring accuracy and timely acknowledgment within 24 hours.
Advise customers on potential delays and provide accurate delivery information.
Collaborate with planning teams to ensure order intake aligns with production capacity.
Manage B2C and B2B order processes, including arranging delivery and collection dates.
Provide weekly reports and administrative support to customers.
Support service level improvements and systems development.

Essential Skills & Experience

Minimum 3 years’ experience in call handling and order processing within a customer service environment.
Proven experience in high-volume call handling.
Strong data entry and administration skills.
IT literate with excellent Microsoft Excel skills (including advanced functions).
Strong planning and organisational abilities.
Excellent communication skills, both verbal and written.
Ability to resolve queries professionally and efficiently.

Desirable

Knowledge of SAP, EPICOR
Customer service experience within a manufacturing organisation.

Qualifications

Good level of education.
Highly computer literate with experience using Microsoft software and ERP systems.

If you’re ready to make a difference and join a team that values excellence, apply today!

Job Type: Full-time

Benefits:

Additional leave
Company pension
Employee discount
Free parking
Health & wellbeing programme
Life insurance
On-site parking

Experience:

Call Handling Complaint management : 2 years (required)
Call handling: 2 years (required)
Administration/order processing : 2 years (required)

Work authorisation:

United Kingdom (required)

Location:

Shildon DL4 1PX (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer service coordinator jobs in durham

Customer Service Coordinator

Sales and business development coordinator

Business Development Coordinator

Digital Sales Coordinator

Meeting and Events Sales Coordinator

Sales & Community Engagement Coordinator

Customer Support & Administration Coordinator – Tendering (6 Month FTC)

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