Home Comforts Lead
Reports To: Home Operations Manager
Professional Alignment: Resident Experience Manager; Estates Partner; Head of Estates
The Home Comforts Lead is the guardian of the home’s environment, setting the standard for dignity, comfort, cleanliness and hospitality. They shape how the home looks, feels, smells and presents itself — from the first 10 seconds a visitor enters, to the daily lived experience of every resident.
This role is about creating a home that feels beautiful, calm, welcoming and cared for. It is not simply housekeeping — it is experience design, environmental leadership and relentless commitment to comfort, safety and presentation.
You lead the Home Comforts Partners and Laundry Partners, working hands-on alongside them, bringing pride, precision and heart into every corner of the home. You uphold CHG values in the small details that matter deeply to residents, families and inspectors.
Your work forms the foundation of the resident experience. You are essential to the engine of the service.
About The Role
1. Leadership, Culture & Team Development • Lead, coach and inspire the Home Comforts team with confidence, presence and pride.
- Complete all Our Suite (HR) responsibilities: supervisions, appraisals, return-to-work meetings, probation reviews and wellbeing conversations.
- Build a culture of excellence, attention to detail and warm hospitality
. • Provide daily direction and hands-on leadership — ensuring staff never feel unsupported or unclear.
• Lead team huddles and daily planning. • Promote dignity and resident comfort as core values embedded into team practice.
- Ensure the team feels valued and understands their importance in the success of the home.
2. Environmental Excellence & Hospitality Standards
The Home Comforts Lead is accountable for ensuring every area of the home is
: • Clean
• Safe • Presentable
- Dignified
- Personalised
- Fresh
- Beautiful
- Reflective of CHG brand and values
Responsibilities include: •
Daily walk-throughs to assess environmental quality and resolve issues immediately.
- Ensuring lounges, corridors, dining rooms, reception, communal toilets and resident bedrooms are immaculate at all times.
- Achieving hotel-style standards of presentation and comfort.
- Maintaining a consistent level of warmth, welcome and pride in all areas.
- Ensuring that residents’ rooms are personalised in line with their preferences and meaningful belongings. You are the leader of the home’s first impressions.
You are the leader of the home’s first impressions.
3. Ambience, Atmosphere & Environmental Design
You shape the sensory experience of the home, including:
- Lighting, warmth and brightness
- Seasonal scents and calming fragrances
- Artwork, soft furnishings and decorative touches
- Music, background environment and tone
- Dining ambience and table presentation
- Seasonal displays and celebration décor
Your work directly contributes to comfort, relaxation and emotional wellbeing.
4. Room Personalisation & Admission Preparation
- Prepare new resident rooms to an impeccable “show home” standard.
- Ensure rooms are welcoming, personalised and reflective of identity and preference.
- Support families to arrange belongings, memory items and comforts safely and respectfully.
- Refresh bedding, curtains, furnishings and fabrics to promote comfort and dignity. Your work helps residents feel at home from the moment they arrive.
Your work helps residents feel at home from the moment they arrive.
5. Laundry Service Leadership
- Oversee all laundry functions with precision, respect and diligence.
- Ensure clothing, bedding and linens are washed, dried, ironed and returned promptly.
- Implement robust labelling and sorting to prevent lost items.
- Maintain hygiene and IPC standards within the laundry environment.
- Ensure the laundry team handles personal items with dignity and care.
6. Hygiene, IPC & Environmental Safety
- Daily touch-point cleaning
- High-risk cleaning schedules
- Deep-clean programmes
- Outbreak cleaning protocols
- COSHH compliance
- Safe equipment usage
- Environmental safety checks
- Clutter-free corridors and communal areas
- Temperature, ventilation and comfort audits
- Supporting dementia-friendly environmental adaptations
- Ensuring signage, contrast and layout support orientation and safety
Your standards protect residents and colleagues and directly support clinical excellence.
7. Hands-On Operational Delivery
This is a visible leadership role.
You will:
- Work alongside the team daily
- Support with cleaning and laundry where required
- Lead on complex or high-priority tasks
- Cover duties when short-staffed
- Demonstrate the standard you expect
You lead from the front, not behind a desk.
8. Environmental Risk Identification & “Find It, Own It, Fix It” Practice
- Identify hazards immediately and act without delay.
- Escalate issues to the Estates Partner or Home Operations Manager when required.
- Maintain high vigilance around spills, obstructions, broken fixtures, worn flooring, trip hazards and unsafe equipment.
- Ensure risk assessments for all Home Comforts tasks are understood and followed.
9. Resident, Family & Team Partnership
- Work with families to support room layout, comfort choices and belongings
. • Respond to resident feedback on comfort, environment and cleanliness.
- Support dignity and autonomy through environmental choices.
- Collaborate daily with:
- Resident Experience Manager
-
Clinical Excellence Lead
- Therapy Partners
- Wellbeing Lead
- Estates Partner
- Home Operations Manager
- Support themed events, mealtime experiences and wellbeing initiatives through presentation and room design.
The emotional environment is part of the care.
10. Budget, Stock & Resource Management
- Maintain stock levels for cleaning products, toiletries, linens and consumables.
- Manage budgets responsibly and avoid waste.
- Source new products and assess value for money.
- Ensure storage is safe, organised and clutter free.
11. Seasonal, Cultural & Celebration Leadership
- Lead seasonal decoration programmes.
- Create visual impact around key cultural events.
- Enhance celebration days, themed experiences and community gatherings.
12. Nourish Implementation (2026) – Environmental Documentation Lead
- Serve as the implementation lead for the rollout of environmental documentation in Nourish in 2026.
- Train and support all Home Comforts and Laundry colleagues in using the new digital platform.
- Ensure all audits, checks and tasks are recorded accurately and promptly.
- Maintain oversight of compliance, accuracy and timeliness.
- Work closely with the Resident Experience Manager and Operations teams to ensure a smooth transition.
- Ensure the environment feels alive, warm and reflective of residents’ lives.
You will champion digital excellence in environmental governance.
13. Continuous Improvement & Innovation
- Bring new ideas to enhance comfort, ambience, cleanliness and resident experience.
- Keep informed of best practice in hospitality, IPC and environmental design.
- Participate in CHG-wide improvement work and share innovations.
- Support the home’s growth through high-quality presentation and pride.
Required Criteria
Desired Criteria
Care Home Experience Desired
Skills Needed
General Housekeeping Skills, Bedroom Cleaning Skills, Laundry Skills, Paperwork and Record Keeping
About The Company
At Constantia Healthcare Group, we believe great care starts with great people. We are a values-driven organisation supporting individuals with age-related needs and complex care requirements, ensuring the people we care for remain at the centre of everything we do. Our teams are supported, respected and encouraged to grow, because we know that when our colleagues thrive, the quality of care we deliver thrives too. We are proud to be an organisation that invests in its services, develops its people and continually strives for excellence. Joining Constantia means becoming part of a team that genuinely cares about making a difference.
Company Culture
Constantia Healthcare Group is a growing care organisation dedicated to providing high-quality support for people with age-related needs and complex care requirements. Our approach is simple: put people first and build teams that feel supported, valued and proud of the work they do. We believe in strong leadership, clear values and a culture where colleagues are empowered to deliver the very best care. We are committed to continuously improving our homes, investing in our teams and raising standards across everything we do. If you want to work somewhere where your contribution truly matters, Constantia Healthcare Group is a place where you can thrive.
Company Benefits
At Constantia Healthcare Group we believe that when our colleagues feel supported, valued and recognised, they are able to deliver the very best care. That is why we offer a comprehensive benefits package designed to support both professional development and personal wellbeing. Our colleagues benefit from ongoing training and career development opportunities, annual salary reviews and a workplace pension scheme to support long-term financial security. Alongside this, we offer wellbeing support including confidential counselling and mental health resources, a paid day off on your birthday, a paid volunteering day, employee recognition awards, high street discounts and access to wellbeing initiatives. Additional benefits include referral bonuses, discounted gym membership, an electric vehicle salary sacrifice scheme and a strong network of colleagues across the organisation who support one another every day.
Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, A diversity program, Free parking, Free work laptop, Referral bonus, Company retreats, Competitive salary, Long service recognition, Employee Assistance Scheme, Wellbeing Scheme, Blue Light Card, Shopping Cashback, Work With Charities, Employee Recognition Scheme, Culture of recognition, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Staff celebration events, Company employee App
Salary
£20,046.00 per year
