Client services occupations Work, Jobs in Durrington, Wil (with Salaries)

Customer Services Administrator
Alpha Laboratories Limited —Eastleigh
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Life insurance
Quick apply
1d
Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Sales
- Bachelor's degree
- Marketing
Customer Success Executive (Junior)
Harris Computer Systems —Swindon
- £325 a day
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Annual leave
Customer Service Coordinator
DS Smith —Devizes
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Employee assistance programme
- Employee discount
4d
Customer Service Coordinator
MJ Church —Chippenham
- £28,089.10 a year
- Full-time
- Customer service
- Administrative experience
- IT
Quick apply
Business Support Administator
Corpay —Swindon
- Full-time
- Customer service
- Salesforce
- Microsoft Office
- Life insurance
5d
Senior Customer Success Manager
eGain —Newbury
- Presentation skills
- AI
Customer Relations and Business Support Assistant
Hampshire County Council —Winchester
- £25,186 - £26,244 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3d

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Customer Services Administrator

Alpha Laboratories Limited -
Eastleigh

Quick apply

Job details

Full-time
£25,000 - £30,000 a year
1 day ago

Benefits

Free parking
Casual dress
Company pension
Company events
Private medical insurance
Paid volunteer time
Life insurance
Sick pay
On-site parking

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Order management system
Customer service
Microsoft Office

Full job description

To provide exceptional customer service by managing customer queries, processing orders, and resolving issues efficiently and in line with customer services standards. Along with the Customer Services Manager, the role ensures the smooth operation of the department and delivers a high standard of service to both internal and external stakeholders, ensuring the business reputation for service excellence.

Key Accountabilities/Responsibilities

Customer Support:

· Act as the first point of contact for customer enquiries ensuring prompt and professional responses.

· Resolve customer issues, including complaints and returns, in a timely and efficient manner.

Order Management:

· Handle UK orders, Export orders, Scheduled orders and Managed Services orders, ensuring all are processed accurately and efficiently.

· Monitor and manage backorders, ensuring timely communication with customers and fulfilment of outstanding items.

Collaboration and Coordination:

· Liaise with internal departments, Sales and Warehouse, to ensure all orders are fulfilled and delivered on time and in full.

· Proactively communicate with stakeholders about order status, delays or changes.

Administrative Duties:

· Maintain and update customer records in ERP and CRM systems, ensuring data accuracy.

· Prepare and distribute order confirmations, invoices, and other related documentation.

Quality and Compliance:

· Ensure all customer interactions adhere to company standards and regulatory requirements.

Continuous Improvement:

· Identify and escalate recurring issues or process inefficiencies to the Customer Services Manager.

· Participate in training sessions and contribute to developing best practices within the team.

Other duties

· Provide support to the Customer Services Manager with projects or initiatives to improve departmental efficiency and customer satisfaction.

· Assist with the onboarding and training of new team members as required.

· Support the coordination of customer communications, such as updates on delays, product launches, or service changes.

Handle additional administrative tasks or responsibilities as assigned by the Customer Services Manager to meet business needs.

Key Business Relationships

· Internal: Customer Services Manager, Sales Team, Warehouse Team, Finance Department, IT Support, Purchasing.

· External: Customers, Distributors, and other third-party partners as required.

Pay: £25,000.00-£30,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
Life insurance
On-site parking
Paid volunteer time
Private medical insurance
Sick pay

Application question(s):

Are you proficient in the use of Microsoft Office (Word, Excel and Outlook)?

Experience:

Customer service: 1 year (required)
Order management system: 1 year (required)
CRM software: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

client services occupations jobs in durrington, wil

Customer Services Administrator

Senior Customer Success Manager

Customer Success Executive (Junior)

Customer Service Coordinator

Customer Service Coordinator

Business Support Administator

Senior Customer Success Manager

Customer Relations and Business Support Assistant

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