Mobile assistant Work, Jobs in Dursley, Gls (with Salaries)

Collections Assistant
Ecotricity —Stroud
- £25,550 - £30,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Free parking
- Store discount
Quick apply
Kitchen Assistant
Pub & Dining - BRA_203 —Kingscote
- Full-time
- English
- Cleaning
- Employee assistance programme
- Employee discount
Quick apply
Mobile App Developer (Flutter/Dart)
FleetCheck —Cirencester
- £35,000 - £60,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Software development
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
9d
Reablement Support Assistant
Bristol City Council —Bristol
- £26,824 - £28,142 a year
- Part-time
- Annual leave
- Employee assistance programme
11d
Drainage & Subsidence Assistant
Auger —Gloucester
- £28,089.10 - £33,504.53 a year
- Overtime
- No experience needed
- Annual leave
Quick apply
14d
Assistant Manager
Pub & Dining - BRA_203 —Kingscote
- Full-time
- Customer service
- English
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Care Assistant
Cera Care —Caldicot
- £13.60 an hour
- Overtime
- No experience needed
- Annual leave
- Employee assistance programme
Quick apply
10d
Mobile Care Assistant
McCarthy & Stone —Stroud
- £14.50 an hour
- Part-time
- Driving
- Travel
- Cleaning
- Employee assistance programme
- Employee discount
Quick apply
3d
Senior Engineer
Ecotricity Group Limited —Stroud
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Master's degree
- AWS
- AI
- Free parking
- Work from home
Quick apply
7d
Academic Support (sighted guide, non-medical help)
First Hand Support —Bristol
- £17 an hour
- Microsoft Word
- Experience working with individuals with disabilities
- English
Quick apply
Retail Senior Advisor
EE —Bristol
- £29,921 a year
- Part-time
- Customer service
- Annual leave
13d
Legal Assistant
Vermeylen Law —Bristol
- £25,000 a year
- Full-time
- Microsoft Word
- Annual leave
Quick apply
Caterlink - Catering Assistant
Caterlink —Thornbury
- £12.71 an hour
- Part-time
- Customer service
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
Branch Assistant Nights
Booker Group —Barnwood
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
10d
B2B Debt SME Assistant
Ecotricity —Stroud
- £25,550 - £30,000 a year
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
Senior Reablement Worker
Bristol City Council —Bristol
- £32,061 - £34,434 a year
- Full-time
- Computer literacy
- Supervising experience
- Team management
- Annual leave
Kitchen Assistant
Pub & Social - BRA_202 —Yate
- Full-time
- Cleaning
- Employee assistance programme
- Employee discount
Quick apply
Kitchen Assistant
Venture Hotels - BRA_304 —Ross-on-Wye
- Part-time
- English
- Cleaning
- Employee assistance programme
- Employee discount
Quick apply
8d
Assistant Hotel Manager
TravelodgeHotels —Bristol
- £29,000 a year
- Full-time
- Bar
- Customer service
- Hotel
- Annual leave
- Employee discount
Quick apply
6d
Assistant Manager - Pizzarova (Full Time)
Pizzarova —Bath
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Restaurant management
- Team management
- Store discount
- Health & wellbeing programme
Quick apply
20h

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Collections Assistant

Ecotricity
Stroud

Quick apply

Job details

Permanent | Full-time
£25,550 - £30,000 a year

Benefits

Free parking
Casual dress
Store discount
Cycle to work scheme
Discounted or free food
Company pension
Canteen
Company events
Employee discount
Paid volunteer time
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Customer service call handling
Microsoft Office Suite
Complaint handling
Outbound debtor call management
Analysis skills
Account escalation for debt management
B2B
Customer interaction
Outbound calling
Root cause analysis
Communication skills

Full job description

About The Role

As a Collections Assistant, you'll manage a portfolio of Small and Medium-sized Enterprise (SME) customers, representing over 83% of our Commercial portfolio.

Reporting to the Commercial Debt SME Team Leader, you'll maximise cash collections, minimise bad debt, and deliver positive customer outcomes. Working closely with colleagues across our B2B teams, you'll use your experience in Commercial Energy Debt to manage accounts effectively while providing excellent customer service and ensuring compliance with regulatory requirements. This is a great opportunity to make a real impact in a fast-paced team.

For this role, you'll need to be based within a reasonable distance of our office in Stroud, Gloucestershire, as the role requires a minimum office presence of three days per week in line with the agreed hybrid working rota.

What you will do…

Ensure that inbound & outbound calls are handled in line with agreed quality and productivity related KPI’s.
Meet Dunning requirements against targets and individual KPI’s.
Ensure that SME customer base remains compliant with industry regulations i.e., Micro business customers, refund procedures, standards of conduct associated to debt.
Ensure all complaints (internal & external) are investigated and resolved within agreed time scales.
You will resolve queries from internal and external customers within specified timescales through multiple communication channels.
Preparation of accounts for handover to the Escalations Team ensuring data is accurate.
Meet set KPI’s for performance of SME debt targets.
Communicate and negotiate payment plans with customers for both the customer and the business to ensure a fair outcome.
Manage our approach to vulnerability and affordability ensuring we are treating our customers fairly and in line with our regulatory requirements.
Identify, manage, and escalate where necessary (to the Escalations Team) SME customers who are considered high risk or delinquent.
Working closely alongside the business and peers to ensure all key business workstreams (Wi’s) & processes impacting Debt (e.g., Billing/Work items) are not unduly blocking collection.
In addition to the core responsibilities, you may be responsible for undertaking other project-based work as the need arises from across Ecotricity group – all aimed at delivering a high and consistent quality of service to Ecotricity customers.

About You

Previous experience working in a Collections environment is essential, ideally from an Energy background.
Working within Commercial Debt you will be multiskilled and flexible. Adapting to fluctuating workloads in a fast-paced environment.
You will have numerate and analytical skills to be able to perform root cause analysis.
Enthusiastic about people and helping our customers.
Excellent listening skills and verbal and written communication skills.
Ability to organise own workload and multiple priorities, ability to work under own initiative.
Be Team Player and demonstrate the appropriate behaviours.
Intermediate excel skills required.
You will be a competent in using all other Microsoft Office packages.
Maintain a positive learning environment that empowers and develops you and your colleagues.

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility Statement

The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.

Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Pay: £25,550.00-£30,000.00 per year

Benefits:

Bereavement leave
Canteen
Casual dress
Company events
Discounted or free food
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
Life insurance
On-site parking
Paid volunteer time
Referral programme
Sick pay
Store discount

Application question(s):

Ecotricity offers hybrid working. Are you able to reliably commute to our Stroud office?
Will you now or in the future require sponsorship for employment visa status?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Stroud GL5 3BY

Quick apply

Refine Your Search

mobile assistant jobs in dursley, gls

Collections Assistant

Kitchen Assistant

Mobile App Developer (Flutter/Dart)

Reablement Support Assistant

Drainage & Subsidence Assistant

Assistant Manager

Care Assistant

Mobile Care Assistant

Senior Engineer

Academic Support (sighted guide, non-medical help)

Retail Senior Advisor

Legal Assistant

Caterlink - Catering Assistant

Branch Assistant Nights

B2B Debt SME Assistant

Senior Reablement Worker

Kitchen Assistant

Kitchen Assistant

Assistant Hotel Manager

Assistant Manager - Pizzarova (Full Time)

I want to receive the latest job alerts for mobile assistant in dursley, gls

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