Senior application engineer Work, Jobs in Duxford, Cam (with Salaries)

Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
19h
Director, Technical Development
Arm —Cambridge
- £114,600 - £155,000 a year
- Hybrid work
Senior Application Engineer - Formula 1™
MathWorks —Cambridge
- Hybrid work
- Bachelor's degree
- Machine learning
- No degree
Senior Software Engineer - Siri Agentic Evaluation Platform
Apple —Cambridge
- Machine learning
- Software development
- IT
5d
Senior Android Software Engineer, Ring Application Services
Evi Technologies Limited —Cambridge
- Full-time
- Computer Science
- Java
- C++
SENIOR ENGINEER (SUB AGENT)
Laing O'Rourke —Stansted
- Engineering
- IT
10d
Senior Security Engineer
Microsoft —Cambridge
- £73,800 - £121,300 a year
- Full-time
- Azure
- C++
Senior Verification Engineer
Arm —Cambridge
- £73,500 - £99,500 a year
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
11d
Senior Project Engineer
Henkel —St. Neots
- Full-time
- AutoCAD
- Engineering
- Project management
- Annual leave
Quick apply
14d
Senior Mechanical Design Engineer
Mechanical engineering jobs —Cambridge
- £50,000 - £55,000 a year
2d
Senior RF Engineer
Filtronic —Cambridge
- Full-time
- Hybrid work
- Bachelor's degree
Quick apply
Senior Software Engineer
Arm —Cambridge
- £73,500 - £99,500 a year
- Hybrid work
- English
- Windows
- C++
Senior DevOps Engineer
Focal Point Positioning —Cambridge
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- DevOps
- AWS
- Scripting
- Free parking
- Annual leave
3d
Building Services Engineer
Johnson Matthey —Royston
- Full-time
- HVAC
- In-person
Senior Design Engineer
Arm —Cambridge
- £73,500 - £99,500 a year
- Hybrid work
- Scripting
- Python
7d
Senior Support Engineer
Bango —Cambridge
- SQL
- Scripting
- APIs
- Employee assistance programme
- Employee discount
Senior Software Engineer
Clear-Com —Cambridge
- Hybrid work
- C++
- Bachelor's degree
- Travel
Senior Software Engineer
Redgate —Cambridge
- Up to £80,000 a year
- Full-time
- Hybrid work
- Oracle
- APIs
- Agile
Principal Bioinformatics Engineer
Tagomics —Cambridge
- Full-time
- Hybrid work
- Management
- Computer Science
- Data analysis skills
Quick apply
SENIOR SOFTWARE ENGINEER
HUBER+SUHNER —Cambridge
- Software development
- APIs
- Agile

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senior application engineer jobs near duxford, cam

Helpdesk Manager

Trinity Managed Services
Saffron Walden

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year
19 hours ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Driving Licence
Customer service
Technical support
Performance management
Firewall
Supervising experience
IT support
Computer networking
Organisational skills
IT
Communication skills
Help desk

Full job description

Key Responsibilities

Manage the day-to-day operation of the helpdesk.
Oversee ticket queues, priorities, escalations, and response times.
Ensure engineers are working efficiently and tickets are progressed properly.
Deal with customer escalations in a professional and controlled manner.
Provide technical guidance and support to helpdesk engineers.
Review ticket quality, notes, time entries, and customer communication.
Monitor service performance and identify areas for improvement.
Support team development, training, and performance management.
Ensure processes are followed consistently.
Work with senior management to improve service delivery.
Maintain strong communication with customers and internal teams.
Assist with reporting on helpdesk performance, workload, and service levels.

Essential Requirements

Previous experience managing or supervising an IT helpdesk or service desk.
Strong organisational and prioritisation skills.
Good technical ability, with confidence handling escalations.
Experience working in a busy technical support environment.
Excellent customer service and communication skills.
Ability to manage workload, deadlines, and competing priorities.
Strong attention to detail.
Confident managing people, processes, and customer expectations.
Must be commutable to CB10.

Desirable Experience

Experience working for a managed service provider.
Microsoft 365 administration experience.
Windows desktop and server support experience.
Networking, firewall, and remote access knowledge.
Experience using PSA and RMM systems.
Knowledge of service desk reporting and performance management.
Cyber security and compliance awareness.

Personal Attributes

Highly organised and structured.
Calm and professional under pressure.
Strong leader with a practical management style.
Technically credible.
Customer-focused.
Clear and confident communicator.
Able to hold engineers accountable while supporting their development.
Process-driven and consistent.

Benefits

Competitive salary based on experience.
Opportunity to lead and shape the helpdesk function.
Professional development opportunities.
Supportive working environment.
Varied customer and technical environment.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Saffron Walden CB10 1PF: reliably commute or plan to relocate before starting work (required)

Application question(s):

Which PSA or ticketing systems have you used
Which RMM's have you used?

Experience:

IT support: 5 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

senior application engineer jobs in duxford, cam

Helpdesk Manager

Director, Technical Development

Senior Application Engineer - Formula 1™

Senior Software Engineer - Siri Agentic Evaluation Platform

Senior Android Software Engineer, Ring Application Services

SENIOR ENGINEER (SUB AGENT)

Senior Security Engineer

Senior Verification Engineer

Senior Project Engineer

Senior Mechanical Design Engineer

Senior RF Engineer

Senior Software Engineer

Senior DevOps Engineer

Building Services Engineer

Senior Design Engineer

Senior Support Engineer

Senior Software Engineer

Senior Software Engineer

Principal Bioinformatics Engineer

SENIOR SOFTWARE ENGINEER

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