Senior technical support Work, Jobs in Duxford, Cam (with Salaries)

Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
2d
Trainee Account Manager
uRisk —Buntingford
- £24,000 a year
- Full-time
- No experience needed
- In-person
Quick apply
Senior Project Engineer
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Azure
- Project management
- Driving
- Free parking
- Work from home
Quick apply
2d
Director, Technical Development
Arm —Cambridge
- £114,600 - £155,000 a year
- Hybrid work
R&D Operations Lead
Accora —Orwell
- £60,000 - £85,000 a year
- Full-time
Quick apply
Product Development Manager
Monkfield Reptile —Ely
- Full-time
- Engineering
- Project management
- Bachelor's degree
- Work from home
- Employee discount
Quick apply
5d
Head of IT
Alzheimer's Research UK —Cambridge
- £75,000 a year
- Azure
- Management
- SQL
- Sick pay
12d
Associate - Employment
Greenwoods Legal Services Ltd —Cambridge
- From £50,000 a year
- Full-time
- Hybrid work
- Business development
- Bachelor's degree
- IT
- Free parking
Quick apply
2d
QHSE Manager
Blighter Surveillance Systems Limited —Saffron Walden
- Part-time
- Hybrid work
- Bachelor's degree
- In-person
- Communication skills
Quick apply
Compliance Monitoring Officer
Jensten Group —Huntingdon
- Remote
- Annual leave
- Employee discount
Quick apply
5d
Graduate Agriculture & Farming Consultant
Bidwells —Cambridge
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Assistant Accountant
Sagentia Aviation —Cambridge
- Full-time
- IT
Quick apply
13d
Specialist - HSE
Marshall Land Systems Ltd —Cambridge
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- In-person
- Communication skills
Quick apply
2d
Personal Assistant to Director
TGS —Harlow
- £24,420.00 - £41,154.29 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Free parking
- Sick pay
Quick apply
3d
Senior Research Associate
Altos Labs —Cambridge
- £47,000 - £61,900 a year
- Laboratory experience
- Master's degree
- Bachelor's degree
Digital Technical Manager
Steri Products Ltd —Braintree
- £45,000 - £50,000 a year
- Full-time
- Sales
- Customer service
- Laboratory experience
Quick apply
6d
Senior Product Quality Engineer
Hologic —Cambridge
- £45,000 - £57,000 a year
- Analysis skills
- Presentation skills
- Bachelor's degree
Senior Clinical Engineer
East and North Hertfordshire Teaching NHS Trust —Stevenage
- £39,959 - £48,117 a year
- Full-time
- Flexible schedule
9d
Training Manager
Sureserve —Newmarket
- £40,000 - £50,000 a year
- Supervising experience
- Mentoring
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Product Owner
Visa Europe Limited —Cambridge
- Agile
- Communication skills
- Time management

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senior technical support jobs near duxford, cam

Helpdesk Manager

Trinity Managed Services
Saffron Walden

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year
2 days ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Driving Licence
Customer service
Technical support
Performance management
Firewall
Supervising experience
IT support
Computer networking
Organisational skills
IT
Communication skills
Help desk

Full job description

Key Responsibilities

Manage the day-to-day operation of the helpdesk.
Oversee ticket queues, priorities, escalations, and response times.
Ensure engineers are working efficiently and tickets are progressed properly.
Deal with customer escalations in a professional and controlled manner.
Provide technical guidance and support to helpdesk engineers.
Review ticket quality, notes, time entries, and customer communication.
Monitor service performance and identify areas for improvement.
Support team development, training, and performance management.
Ensure processes are followed consistently.
Work with senior management to improve service delivery.
Maintain strong communication with customers and internal teams.
Assist with reporting on helpdesk performance, workload, and service levels.

Essential Requirements

Previous experience managing or supervising an IT helpdesk or service desk.
Strong organisational and prioritisation skills.
Good technical ability, with confidence handling escalations.
Experience working in a busy technical support environment.
Excellent customer service and communication skills.
Ability to manage workload, deadlines, and competing priorities.
Strong attention to detail.
Confident managing people, processes, and customer expectations.
Must be commutable to CB10.

Desirable Experience

Experience working for a managed service provider.
Microsoft 365 administration experience.
Windows desktop and server support experience.
Networking, firewall, and remote access knowledge.
Experience using PSA and RMM systems.
Knowledge of service desk reporting and performance management.
Cyber security and compliance awareness.

Personal Attributes

Highly organised and structured.
Calm and professional under pressure.
Strong leader with a practical management style.
Technically credible.
Customer-focused.
Clear and confident communicator.
Able to hold engineers accountable while supporting their development.
Process-driven and consistent.

Benefits

Competitive salary based on experience.
Opportunity to lead and shape the helpdesk function.
Professional development opportunities.
Supportive working environment.
Varied customer and technical environment.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Saffron Walden CB10 1PF: reliably commute or plan to relocate before starting work (required)

Application question(s):

Which PSA or ticketing systems have you used
Which RMM's have you used?

Experience:

IT support: 5 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

senior technical support jobs in duxford, cam

Helpdesk Manager

Trainee Account Manager

Senior Project Engineer

Director, Technical Development

R&D Operations Lead

Product Development Manager

Head of IT

Associate - Employment

QHSE Manager

Compliance Monitoring Officer

Graduate Agriculture & Farming Consultant

Assistant Accountant

Specialist - HSE

Personal Assistant to Director

Senior Research Associate

Digital Technical Manager

Senior Product Quality Engineer

Senior Clinical Engineer

Training Manager

Product Owner

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