Change, configuration and release management team manager Work, Jobs in Eaglescliffe, Dur (with Salaries)

Change, Configuration and Release Management Team Manager
NECSWS —Hartlepool
- Full-time
- Management
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Change, Configuration & Release Analyst
NECSWS —Hartlepool
- Full-time
- Microsoft Excel
- Data analysis skills
- Annual leave
Quick apply
Development Management Team Manager
North Yorkshire Council —Northallerton
- £51,356 - £55,539 a year
- Hybrid work
- Microsoft Office
- Project management
- Presentation skills
- Annual leave
9d
Senior People Operations Coordinator
ZIGUP —Darlington
- £31,000 a year
- Remote
- Human resources
- Communication skills
- Annual leave
- Employee discount
Quick apply
Compliance and Service Improvement Officer
Sherburn House Charity —Durham
- £39,545 a year
- Full-time
- Data analysis skills
- Project management
- IT
Quick apply
7d
People Operations Coordinator
ZIGUP —Darlington
- £28,700 a year
- Human resources
- Communication skills
- Annual leave
- Employee discount
Quick apply
Trading Team Manager
B&Q —Stockton-on-Tees
- £33,000 - £36,000 a year
- Part-time
- Annual leave
- Employee assistance programme
Head of Demand Generation
CameraMatics —Darlington
- £60,000 - £75,000 an hour
- Full-time
- Hybrid work
- Salesforce
- SQL
- Analysis skills
Quick apply
2d
Subsidy & Energy Co-ordinator
Generate Upcycle —Middlesbrough
- £30,000 a year
- Full-time
- Microsoft Excel
- Administrative experience
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
Senior Quality Assurance Officer
North Tees and Hartlepool NHS Foundation Trust —Stockton-on-Tees
- £32,073 - £39,043 a year
- Full-time
2d
Procurement Officer
Cleveland Group (Hire & Sales) Limited —Stockton-on-Tees
- From £35,000 a year
- Full-time
- Management
- In-person
- Negotiation
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Graduate Management Trainee - Stockton on Tees / Darlington
Enterprise Mobility —Stockton-on-Tees
- Full-time
- Sales
- Customer service
- Bachelor's degree
Housing and Resettlement Worker
Community Campus 87 Limited —Hartlepool
- £21,655 a year
- Part-time
- Microsoft Office
- Bachelor's degree
- Organisational skills
- Store discount
- Health & wellbeing programme
Quick apply
1d
CDPSoft Training and Development Lead
Middlesbrough Council —Middlesbrough
- £39,152 - £40,777 a year
- Full-time
- Communication skills
3d
JAG Lead
North Tees and Hartlepool NHS Foundation Trust —Stockton-on-Tees
- £49,387 - £56,515 a year
- Part-time
- Analysis skills
- Patient care
- Organisational skills
Service Manager (Children and Young People)
Nova Care Group —Peterlee
- £52,000 a year
- Full-time
- IT
- Leadership
- Annual leave
- Referral programme
Production Manager
Magnet —Darlington
- Monday to Friday
- Management
- Continuous improvement
- Employee discount
Quick apply
Project Worker
SJOG Hospitaller Services —Middlesbrough
- £26,228 a year
- Full-time
- Working with children
- In-person
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
3h
Senior People and Resources Manager
St Cuthbert's Hospice —Durham
- £43,290 - £55,420 a year
- Weekend availability
- Management
- Human resources
- Hospice
- Free parking
- Work from home
Quick apply
2d
Performance and Continuous Improvement Lead
Amey Ltd —Catterick Garrison
- Full-time
- Data analysis skills
- Driving
- Travel
- Employee discount
Quick apply

I want to receive the latest job alerts for change, configuration and release management team manager in eaglescliffe, dur

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

change, configuration and release management team manager jobs near eaglescliffe, dur

Compliance Officer jobs in Durham

Production Manager jobs in Darlington

Management Trainee jobs in Stockton-on-Tees

Learning Support Assistant jobs in Edinburgh

Learning And Development Specialist jobs in Lancashire

Learning And Development Specialist jobs in Wokingham

Learning Disability Nurse jobs in Manchester

Learning And Development Specialist jobs in Watford

Corporate Development jobs in London

Learning And Development Specialist jobs in Shrewsbury

Project Manager jobs in Worcestershire

Account Manager jobs in Bristol

Service Manager jobs in Newcastle Upon Tyne

Service Manager jobs in Stoke On Trent St6

Service Manager jobs in Bedfordshire

Service Manager jobs in Stoke On Trent

Project Manager jobs in Lincoln

Development Manager jobs in Edinburgh

Project Manager No Experience jobs in London

Development Manager jobs in North East Region

Change, Configuration and Release Management Team Manager

NECSWS -
Hartlepool

Quick apply

Job details

Full-time

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

ITIL Certification
Management
Customer service
Release management
ITIL
Communication skills

Full job description

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

The Change, Configuration and Release Manager role is a varied, challenging and exciting role. The role is responsible for ensuring the Change, Configuration and Release Management processes are not just fit for purpose but pushing the envelope of what is possible, driven by the continually evolving needs of the business. It will involve working closely with both internal and external stakeholders and customers and is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide.

Working within the Cyber, Service and Technology (CST) division and reporting to the Service Delivery Manager (Service Management), the successful candidate will be responsible for delivering Change, Configuration and Release Management to NEC and our customers. The Change, Config and Release Management Team is responsible for minimising the adverse impact of planned maintenance activities to the services NEC provide through a robust review and approval process as well as ensuring visibility of forthcoming maintenance and ensuring an accurate CMDB. The role will have direct line management responsibility as well as functional management responsibility for a wider team based in Hartlepool, Chippenham and India. The role is wide-ranging and takes ownership of the design and delivery of the Change, Configuration and Release Management processes within NEC. The successful candidate will show strong leadership qualities, ability to problem solve with their teams and work collaboratively with key business stakeholders. The role is responsible for delivering of Services aligned to the ITIL framework and maintaining compliance with ISO20000.

The role is office based in either Chippenham or Hartlepool.

Travelling may be required as part of the role as there is a need to attend customer locations and other NEC offices.

Responsibilities

Develop and own the end-to-end process & delivery within NEC for Change, Configuration and Release Management
The ability to lead and develop a cohesive team split across multiple geographic locations and to manage people effectively. This includes the ability to coach and develop the team.
Measure, monitor and review performance of the team and process using KPIs and CSFs, to ensure they are meeting the needs of our business and align to our IT strategy
Ensuring the team is performant and skilled to the appropriate level
Allocation of work within the team
Support bid responses and the development of service offerings with the business stakeholders
Be involved in maintaining compliance through preparation and attendance at internal and external audits particularly ISO 20000 audits.
Reviewing and verifying that all documentation is moderated and accurately updated in accordance with document management requirements
Awareness of the business priorities, objectives and drivers to implement continual service improvement strategies
Work very closely with other process managers to ensure a full ITIL aligned end to end service is available to stakeholders
Build and maintain relationships with internal and 3rd party organisations as required, such as technical resolver teams.
Ensuring adherence to contractual SLAs
Change, Configuration and Release reporting as required by each contract
A strong communicator both verbally and written at both a technical and stakeholder level.
A thorough understanding of ITIL Change, Configuration and Release Management techniques.
An ability to balance and plan the short-term and long-term actions of the team.
Knowledge and understanding of all relevant industry standards.
Knowledge and understanding of best practices for service management.
Strong communication skills, including the ability to be influential and persuasive with stakeholders.
An understanding of all of NECSWS business areas.
An ability to think critically about systems and to make adjustments consistently as needed.
The ability to manage time effectively while setting the tone of the team through leadership.
Ensuring that all processes used by service management are thoroughly documented, consistently audited, and regularly improved.
Establish and maintain the integrity and control of the Configuration Management Database (CMDB) and the Configuration Items (CIs) within the CMDB, including the interfacing to any 3rd party tools.
Act as the authority for approval on CABs.
Promote and monitor process adherence within the wider stakeholder community

Qualifications

Essential Skills

Significant Service Management Experience, with a focus on Change, Config and Release management
Stakeholder Management
Resource Management
Possess excellent customer service skills and an ability to innovate
Excellent communication and business writing
Working knowledge and experience of the ISO 20000 Service Management Standard
Ability to lead from the front and mentor both direct reports and the wider team to achieve the best they possibly can
Excellent attention to detail
Good working knowledge of infrastructure and application technologies

Essential Qualifications

ITIL v3 Foundation
ITIL v3 Intermediate Qualification
NPPVL3 + SC clearance required (or eligibility)

Desirable Qualifications and Skills

ITIL v4 Foundation
ITIL v4 Intermediate Qualification

Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/ sell
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A fantastic selection of flexible benefits to suit your individual needs
We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Quick apply

Refine Your Search

change, configuration and release management team manager jobs in eaglescliffe, dur

Change, Configuration and Release Management Team Manager

Change, Configuration & Release Analyst

Development Management Team Manager

Senior People Operations Coordinator

Compliance and Service Improvement Officer

People Operations Coordinator

Trading Team Manager

Head of Demand Generation

Subsidy & Energy Co-ordinator

Senior Quality Assurance Officer

Procurement Officer

Graduate Management Trainee - Stockton on Tees / Darlington

Housing and Resettlement Worker

CDPSoft Training and Development Lead

JAG Lead

Service Manager (Children and Young People)

Production Manager

Project Worker

Senior People and Resources Manager

Performance and Continuous Improvement Lead

I want to receive the latest job alerts for change, configuration and release management team manager in eaglescliffe, dur

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected