Facilitator Work, Jobs in Ealing, Gtl (with Salaries)

Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Junior Facilitator
The Why Place —London
- £220 a week
- English
- Experience working with children
- No degree
Quick apply
7d
Assistant Research Facilitator
King's College Hospital NHS Foundation Trust —London
- £38,488 - £46,852 a year
- Full-time
- Travel
1d
Peer Support Worker
Trauma Recovery CIC —Welwyn Garden City
- £27,300 a year
- Part-time
- Experience working with children
- Mentoring
- Teaching
- Free parking
- Health & wellbeing programme
Quick apply
Facilitator
London Business School —London
- Weekend availability
- Hybrid work
- Communication skills
- School
Schools Liaison Manager
Stemettes —Liverpool Street Station
- £33,944 - £36,250 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
- Annual leave
Quick apply
9d
Premier League Inspires Workshop Facilitator & Mentor (Secondary)
Millwall Community Trust —London
- From £13 an hour
- First Aid Certification
- Computer skills
- In-person
Quick apply
Head Facilitator
The Why Place —London
- £350 a week
- English
- Supervising experience
- Experience working with children
Quick apply
7d
Day Service Outreach + Group Facilitator
Bringing Unity Back Into the Community —London
- £18 an hour
- Full-time
- Hybrid work
- Writing skills
- Supervising experience
- Project management
- Free parking
Quick apply
16h
Community Cohesion Engagement Officer (2 Years FTC)
Barnet Council —London
- Full-time
- Hybrid work
- Presentation skills
- No degree
- Organisational skills
- Annual leave
- Employee discount
Sessional Recovery Worker
Change Grow Live —Southall
- £20.35 an hour
- Full-time
- Research
- Conflict management
- Training & development
Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Healthy Families Facilitator
HENRY —Croydon
- From £28,860 a year
- Part-time
- Hybrid work
- Experience working with children
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Oliver McGowan Tier 1 Facilitator/ Lead Trainer
Care Trainings —Harrow
- £200 - £300 a day
- Hybrid work
- Travel
- Human resources
- In-person
Quick apply
14d
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Calling all emerging artists
Create (Arts) —London
- Organisational skills
- Leadership
- Communication skills
Prison Facilitator - HMP Wormwood Scrubs
Shannon Trust —London
- £18,758 a year
- Part-time
- Employee assistance programme
- Life insurance
14d
Research Regulatory Facilitator
Imperial College London —White City
- £48,246 - £58,318 a year
- Full-time
- University
- Time management
- Annual leave
Alcohol Recovery Coordinator
Change Grow Live —Whitechapel
- £28,557.79 - £32,802.41 a year
- Research
- Training & development
- Time management
- Annual leave
- Employee discount
CrISP Support Volunteer - Home based (Online)
AlzheimersSociety —London
- Call to connect
- Remote
- Communication skills
16h

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Customer Service Host - T3

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour

Qualifications

Front desk
Aviation passenger services
Customer interaction

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

facilitator jobs in ealing, gtl

Customer Service Host - T3

Junior Facilitator

Assistant Research Facilitator

Peer Support Worker

Facilitator

Schools Liaison Manager

Premier League Inspires Workshop Facilitator & Mentor (Secondary)

Head Facilitator

Day Service Outreach + Group Facilitator

Community Cohesion Engagement Officer (2 Years FTC)

Sessional Recovery Worker

Customer Service Host - T2

Healthy Families Facilitator

Oliver McGowan Tier 1 Facilitator/ Lead Trainer

Customer Service Host

Calling all emerging artists

Prison Facilitator - HMP Wormwood Scrubs

Research Regulatory Facilitator

Alcohol Recovery Coordinator

CrISP Support Volunteer - Home based (Online)

I want to receive the latest job alerts for facilitator in ealing, gtl

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