support escalation engineer Work, Jobs in ealing, gtl (with Salaries)

3rd Line Support Engineer
Metropolitan Thames Valley —London
- £44,997 - £47,365 a year
- Full-time
- Microsoft Office
Quick apply
9d
Technology Operations Engineer, Amazon MGM Studios | Technology Operations & Support
Amazon UK Services Ltd. —London
- Full-time
- Customer service
- Analysis skills
1d
Support Engineer
Alianza, Inc. —London
- Full-time
- Customer service
- Mentoring
- Communication skills
Quick apply
Entry Level Support Engineer
OSTTRA —London
- Full-time
- Computer Science
- Windows
- Bachelor's degree
Quick apply
On Site Support Engineer 24 month FTC
SmartestEnergy —London
- £32,000 - £39,000 a year
- Windows
- IT
- Linux
Quick apply
IT Support Engineer, EMEA
Okta —London
- £46,000 - £63,000 a year
- Weekend availability
- Google Suite
- Continuous improvement
- Driving
Quick apply
11d
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- SharePoint
- Communication skills
IT Support Engineer - Tier 2
REL Field Marketing —London
- Up to £40,000 a year
- Full-time
- Azure
- Annual leave
- Employee discount
Senior IT Support Engineer (12 Month Fixed Term Contract)
IQUW Group —London
- Full-time
- Microsoft Excel
- Azure
- Microsoft Office
Operations Support
Simple Machines —London
- Full-time
- Hybrid work
Quick apply
1st & 2nd Line Support Team Leader
Converge Technology Solutions —Hemel Hempstead
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Windows
4d
Technical Support Engineer - Field
Thrive —London
- Full-time
- Financial services
- In-person
- Communication skills
Quick apply
Staff Support Engineer
CircleCI —London
- £85,000 - £107,000 a year
- Remote
- Azure
- DevOps
- Master's degree
Quick apply
10d
2nd Line Technical Support Engineer
APCOA PARKING (UK) LTD —Uxbridge
- Up to £30,000 a year
- Weekend availability
- Windows
- SharePoint
- Communication skills
Quick apply
Field Services Engineer
Ideagen —London
- Full-time
- Remote
- Engineering
- Bachelor's degree
- In-person
On-Site 1st/2nd Line Support Technician
Converge Technology Solutions —Hemel Hempstead
- £32,995 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
4d
Cloud Support Engineer (L1)
Radiant —London
- Full-time
- Hybrid work
- Computer Science
- Machine learning
- No degree
- Annual leave
Quick apply
3d
Manufacturing Engineer
Prospec Associates —London
- Engineering
- Continuous improvement
- No degree
2nd line Network Support Engineer
Wanstor —London
- Full-time
- Hybrid work
- IT
- Communication skills
Quick apply
2nd Line Service Desk Engineer
Nemo Resourcing Limited —Kilburn
- Up to £38,000 a year
- Overtime
- Hybrid work
- Azure
- Computer networking
- SharePoint
Quick apply
4d

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3rd Line Support Engineer

Metropolitan Thames Valley -
London

Quick apply

Job details

Full-time
£44,997 - £47,365 a year
9 days ago

Qualifications

Microsoft Office
VoIP

Full job description

3rd Line Support Engineer - Permanent, Full-Time position (37.5 hours)
Farringdon, London (hybrid)
£44,997 - £47,365

About Us: Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.

This role: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London.

What you'll need to succeed:

Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation’s users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices.
On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues.
Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office.
Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk.
Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager.
Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes.
Undertake change management of the infrastructure estate
Work an out-of-hours shift if asked to, compensated by corporate company guidelines.
Undertake infrastructure project work and continuous improvement activities as part of the annual work plan
Management of relationships with third parties and suppliers.

To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made.

Interviews will be a three-stage process of an initial MS Teams phone-screen followed by two rounds of competency based questions (final round in-person)

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.

We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15 – which represents London’s largest housing associations – we influence policy for the benefits of our residents and the wider sector.

In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We’ll do this by listening to our customers and working alongside them.

Phone:
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support escalation engineer jobs in ealing, gtl

3rd Line Support Engineer

Technology Operations Engineer, Amazon MGM Studios | Technology Operations & Support

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Entry Level Support Engineer

On Site Support Engineer 24 month FTC

IT Support Engineer, EMEA

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Field Services Engineer

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Cloud Support Engineer (L1)

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2nd line Network Support Engineer

2nd Line Service Desk Engineer

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