Customer service advisor energy Work, Jobs in Earl Shilton, Lec (with Salaries)

Customer Service Advisor
Smarta Energy —Coventry
- £29,000 a year
- Full-time
- CRM software
- Customer service
- In-person
Quick apply
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Customer Digital Service Advisor
AAH Pharmaceuticals —Warwick
- £26,225.45 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Sick pay
8d
Energy Advisor - 18 month FTC
Orbit Group —Coventry
- £30,346 - £38,400 a year
- Leadership
5d
Service Consultant
Pentagon Motor Group —Loughborough
- £29,000 a year
- Monday to Friday
- Customer service
- Office experience
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor
SunbeltRentals —Birmingham
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply
1d
Senior / Building Control Officer (RBI)
Coventry City Council —Whoberley
- £51,356 - £57,403 a year
- Full-time
- Travel
- Communication skills
13d
Plant Hire Technical Support Advisor
SunbeltRentals —Solihull
- Monday to Friday
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
Quick apply
Business Development Manager
Experienced Energy Solutions Ltd —Tamworth
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Free parking
- Health & wellbeing programme
Quick apply
Junior Application Engineer
GE Vernova —Rugby
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
HR Business Partner
DHL —Daventry
- £48,000 - £50,000 a year
- Travel
- Human resources
- Communication skills
- Annual leave
2d
NEC Supervisor
Turner & Townsend —Derby
- Full-time
- Hybrid work
- No degree
- Contracts
Quick apply
Probate Team Manager
Right Legal Group —Chaddesden
- £40,000 - £50,000 a year
- Monday to Friday
- Driving
- Leadership
Quick apply
2d
Lead Application Engineer
GE Vernova —Rugby
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Senior BMS Controls Engineer
Albireo Energy —Derby
- Analysis skills
- HVAC
- Automotive diagnostics
- Employee assistance programme
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Estee Lauder —Solihull
- Full-time
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Customer Service Advisor

Smarta Energy -
Coventry

Quick apply

Job details

Permanent | Full-time
£29,000 a year
23 hours ago

Qualifications

CRM software
Customer service
Numeracy
Customer support
Communication skills

Full job description

Smarta Water

Job Title: Customer Services Advisor

Job Type: Full time, office based.

Working Hours: Monday to Friday, 9:00am – 5:00pm

Location: Coventry Office, Siskin Drive, Middlemarch Business Park, Coventry, Warwickshire, CV3 4FJ

Reporting to: Operations Director

Role Purpose

The Customer Services Advisor is responsible for delivering an excellent customer experience by acting as the first point of contact for customer enquiries, resolving customer issues and providing support throughout the customer journey.

The role focuses on delivering positive customer outcomes, resolving complex enquiries, and contributing to continuous improvement within the customer service function.

Key Responsibilities

Customer Service

· Act as the first point of contact for customer enquiries via telephone, email and other communication channels.

· Deliver professional, responsive and customer-focused support at all times.

· Take ownership of customer enquiries from initial contact through to resolution.

· Investigate and resolve customer issues promptly, ensuring customers are kept informed throughout the process.

· Support customers with account, billing and payments enquiries.

· Manage customer complaints in line with company procedures, ensuring positive customer outcomes wherever possible.

Customer Experience

· Identify opportunities to improve the customer journey and overall customer satisfaction.

· Provide feedback on recurring customer issues and recommend improvements to processes and services.

Collaboration

· Work closely with the Operations Director and other internal teams to resolve customer issues effectively.

· Liaise with internal departments to ensure customer enquiries are resolved efficiently.

Systems and Information

· Maintain accurate customer information within company systems.

· Use CRM systems effectively to manage customer interactions.

· Ensure customer information is handled accurately and in accordance with company policies.

Person specification

Skills and Experience

· Previous experience in a customer service or customer support role, within the utilities industry is preferred.

· Experience handling customer enquiries and resolving issues.

· Experience using CRM systems is desirable.

· Excellent communication and interpersonal skills.

· Ability to manage multiple customer enquiries while maintaining a high standard of service.

· Good numeracy skills, with the ability to accurately calculate and explain customer invoices and billing adjustments.

Personal Attributes

· Passionate about delivering excellent customer service.

· Positive and approachable, and able to work effectively as part of a team to resolve customer queries.

· Able to work independently and take ownership of tasks and projects.

· Strong problem-solving skills with the ability to investigate and resolve customer issues.

· Excellent attention to details, ensuring accuracy when handling billing queries, customer records, and account information.

Pay: £29,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service advisor energy jobs in earl shilton, lec

Customer Service Advisor

Customer Digital Service Advisor

Energy Advisor - 18 month FTC

Service Consultant

Customer Service Advisor

Senior / Building Control Officer (RBI)

Plant Hire Technical Support Advisor

Business Development Manager

Junior Application Engineer

HR Business Partner

NEC Supervisor

Probate Team Manager

Lead Application Engineer

Senior BMS Controls Engineer

Jo Malone London, John Lewis Solihull, Senior Stylist Maternity Cover, 37.5 hours/5 days

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