Working within the remit of the National Framework for NHS Continuing Healthcare (NF) and Children and Young People’s Continuing Care (CYPCC), the post holder will provide individual-focussed administrative support to the AACCC service.
Provide specialist business administration support and advice to the teams and/or function.
Take telephone calls for the department and use initiative to deal with phone calls and messages.
Sort and prioritise all incoming mail and e-mail, distributing as appropriate.
Manage the electronic diary for the department, including arranging and changing appointments.
Undertake administrative duties such as photocopying and mailing distributions.
Ensure all urgent and/or confidential communications are received and distributed in a timely manner.
Organise and plan events as necessary, supporting with information material.
Support teams in project management and participate in department events.
Input, monitor and check data for finite and ongoing projects within the teams.
Work with all team members in the collection of information for performance reporting.
Act as a point of contact for teams, dealing with complex queries from stakeholders.
Support financial management by checking and sending invoices for payment and ordering stationery.
Please note it is proposed that this post will be in scope to transfer to Frimley Health NHS Foundation Trust (FHFT) on the 1 September 2026. If you are appointed prior to 1 September 2026, you will join Thames Valley ICB initially, but it is proposed that your employment will then transfer to FHFT in accordance with TUPE/ CoSOP regulations. If your start date is on or after the 1 September 2026 it is planned that you will be employed directly by FHFT from commencement.
The post holder will be a key point of contact for individuals and their families and will be required to show empathy and understanding in this sensitive area of work.
The post holder will be required to maintain constructive working relationships with a broad range of internal and external stakeholders including local authorities and other NHS organisations and care providers to ensure a quality service is always delivered to individuals on the CHC and CYPCC pathways.
The post holder will be required to work under their own initiative as well as working as part of the wider business administration team and will demonstrate a willingness to help others and be a key member of the team with responsibility for specifically allocated tasks.
The post holder will be expected to follow set processes, prioritise their own workload and demonstrate initiative in order to fulfil the requirements of the post.
Providing a sensitive and efficient administrative support to the AACC team and maintaining confidentiality of information relating to patients and their families.
Dealing with telephone calls and email enquiries, which may involve dealing with distressed or anxious family members. in an empathetic and helpful manner, taking messages and passing relevant information to the appropriate department or team member
Booking patient reviews and having direct contact with, at times, distressed and anxious patients and their relatives, always treating them with tact and dignity
Oversight of the team email box and distributing emails to relevant team members in a timely manner .
