IT Infrastructure & Security Manager
Welcome Break Support Centre, Newport Pagnell, Milton Keynes, Buckinghamshire, MK16 9EZ
Pay up to £75,000 plus fantastic benefits, bonus scheme & discounts
This role operates on a hybrid basis, with three days spent in the office and two days working from home. You will need to live within a commutable distance of Newport Pagnell.
Welcome Break operates across 61 service areas, partnering with world-class brands including Starbucks, KFC, Burger King, Subway, Chopstix, Taco Bell and Waitrose. Alongside our restaurants and retail offer, we also run 31 hotels, manage our own forecourts and continue to play a leading role in the UK’s EV revolution.
Technology at the heart of our growth
We’re investing in world-class technologies and have an exciting roadmap ahead. From networks, applications and data to infrastructure and cyber security, technology plays a key role in supporting our continued growth, driving innovation and creating better experiences for the 85 million people who visit our sites every year.
That’s where this role comes in. As our IT Infrastructure & Security Manager, you’ll help shape, manage and strengthen our IT infrastructure and cyber security capability as we continue this exciting journey.
What your role will look like?
The IT Infrastructure & Security Manager is responsible for the IT Infrastructure and Security functions, overseeing delivery of high-quality, stable, infrastructure with a secure-first approach.
The role will lead an internal team of engineers, providing both BAU support and project activities, and own key and business critical service providers.
Responsibilities for an IT Infrastructure & Security Manager:
- Lead, coach, and develop a small team of IT Infrastructure engineers.
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Ensure all infrastructure projects are delivered to agreed timescales.
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Develop, deliver and support best-of-class IT infrastructure and security technologies across the business.
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Act a senior point of IT escalation, partnering and communicating with senior business stakeholders and translating technical issues into non-technical terms.
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Own the IT Infrastructure and enterprise architecture including LAN, WAN, WLAN, cloud, domain services, servers, hosting, security solutions and End User Computing.
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Monitor and manage end-to-end lifecycles of IT Infrastructure including continuous improvement and support with IT Infrastructure implementation projects.
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Own event management and observability across the infrastructure, driving improvements and a proactive approach to service availability.
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Govern change and release management for infrastructure, ensuring risk is assessed and controlled.
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Ensure all risks and vulnerabilities are managed, and ensure technology operates within established control frameworks and regulatory compliance (NIST, ISO, PCI-DSS, GDPR).
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Drive a ‘security-by-design’ approach, ensuring cyber security is at the forefront of everything we do.
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Represent IT Infrastructure and cyber security in the IT Technical Design Authority, actively participating in the forum and review/feedback activities.
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Support with business continuity, including testing DR/BCP plans, validating recovery, and evidenced failover and restore testing where applicable.
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Own and manage key third-party and managed service providers, ensuring operational, financial and contractual performance.
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Work alongside the IT Service Delivery Manager to identify and drive initiates for service improvement in relation to IT Infrastructure
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Ownership of the Infrastructure Opex budget with support from Head of IT Operations.
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Collaborate closely with Group IT, aligning IT Operations strategies, projects and initiatives with Group strategies, projects and initiatives.
What qualifications, knowledge and experience is required for an IT Infrastructure & Security Manager?
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5+ years in infrastructure and/or network management.
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Proven experience managing enterprise IT solutions.
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Expertise in technologies including WAN/LAN/WLAN, Cloud, Identity and Access Management, Servers, hosting/virtualization, and End User Computing including build, deployment and endpoint management.
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Proven experience working to ITIL best practices.
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Proven experience in people leadership, performance and development management.
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Experience and expertise in managing complex IT Infrastructure and enterprise architecture, ideally within a multi-site retail, Hospitality, or FMCG environment.
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Broad expertise in cybersecurity technologies covering traditional, modern and emerging including NGFW, WAF, ZTNA, CASB, SIEM, EDR and XDR.
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Strong understanding of Cybersecurity principles, known control frameworks, and regulatory compliance. Experience in NIST, ISO27001 or CE+ certifications is desirable.
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Experienced in managing third-party suppliers, partners, and business-critical managed service providers, including contract and performance management.
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Experience in managing large operational budgets.
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Strong communication, presentation, business-partnering, and influence skills, with the ability to translate the complex to the simple at all levels.
Core competencies for an IT Infrastructure & Security Manager?
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Leadership and influence: Confidently sets the agenda, energises others, makes tough decisions and challenges the norm when needed.
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Delivery and improvement: Takes a proactive, “can do” approach to getting things done, driving innovation, service improvements and high standards through technology.
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People and values: Leads with integrity, confidentiality and passion, supporting team development while living our values: We Care, We Deliver and We are a Team.
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Communication and resilience: Communicates clearly, works collaboratively and remains resilient when managing challenging situations, systems and projects.
What you’ll get as an IT Infrastructure & Security Manager at Welcome Break?
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Annual bonus scheme + on-site meal allowance when travelling
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Competitive salary plus bonus
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Hybrid and flexible working options
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30 days’ holiday increase with service
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Contributory pension (after 3 months)
- Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few)
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My Welcome Break discounts - savings at hundreds of retailers
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Structured career path and bespoke training
- Free on-site parking across the business
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Generous discounts on hotel rooms for you and family members
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Apprenticeship opportunities
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Enjoy free food in the office, from tasty breakfast rolls to selection of sandwiches, salads, and plenty of tea and coffee throughout the day!
Ready to become an IT Infrastructure & Security Manager? Apply through our careers page now.
About Welcome Break
Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.
