Holdsworth Foods is a family-owned wholesale supplier that specializes in frozen, chilled, and ambient goods for the catering industry. We have an outstanding reputation for service and quality and are currently seeking a Customer Service Operative at our Grimsby Depot. We are a preferred partner for various caterers, including local authorities, hospitals, independent schools, pub groups, restaurants, and cafes. Our primary operations involve warehousing and distribution from our ten sites across the UK, which feature two catering butchery facilities. Our commitment to exceptional service has helped us build a strong reputation, and we take pride in going above and beyond for our customers.
Working 12.00pm to 5.00pm, Monday to Friday (plus additional hours as required to cover holidays/sickness) the successful applicant would be joining a team which prides itself on exceptional customer service. We offer all our team members staff discount, a healthcare cash plan scheme, death in service, employee assistance programme, cycle to work and company pension.
Duties include:
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To promote a courteous, professional and caring attitude to the customer
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To increase sales by selling additional products to existing customers
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To effectively promote special offers to bring sales over and above the regular sales pattern
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To solicit business from potential customers
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To meet the targets set out in terms of number of calls value of orders and new customers
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To keep up to date knowledge of the product range
- To ensure absolute accuracy in taking details of a customer’s order along with any special delivery instructions
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To process orders and enquiries received via email and fax
- To process any credit notes required
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To report any problem, complaint or change in buying pattern to your manager
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To maintain the Company’s procedure for credit control, deliveries and returns
This is a description of your duties and responsibilities at the present time, however this is not an exhaustive list and other duties may be required in line with the current and future needs of the business.
