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application support manager jobs near east dulwich, gtl

Planning Support Officer

Civic Recruitment Limited
Catford

Quick apply

Job details

Fixed term contract
1 day ago

Full job description

Job Title: Planning Support Officer (Technical & Administrative)

Contract Duration: 6-Month Fixed-Term Contract

Summary

The Planning Support Officer is responsible for providing comprehensive technical and administrative support within the Planning Service. This role is crucial for ensuring the efficient registration, validation, and publication of planning applications. The officer will maintain accurate records, support planning processes, and deliver high-quality customer service to a diverse range of stakeholders. Additionally, the role involves promoting chargeable services to maximize income, supporting the administration of planning services, and contributing to the accurate processing of Local Land Charges and planning-related data.

Key Responsibilities

Planning Administration & Application Processing

Register and validate a full range of planning applications accurately and in line with procedures.
Ensure planning documents are properly indexed, named, and published on the Council’s website, with appropriate redaction in line with GDPR requirements.
Record all fees received and generate receipts accurately.

Document & Data Management

Maintain electronic and paper-based document management systems, ensuring accurate filing and retrieval of records, including historic applications.
Manage and maintain property/site records within planning systems, ensuring accuracy and alignment with central databases.
Support data cleansing and ensure accuracy of spatial and textual information.

Customer Service & Communications

Manage and respond to enquiries received via planning service email inboxes and other communication channels.
Provide clear guidance or signpost customers to relevant services and information.
Maintain high standards of communication with residents, developers, elected members, and stakeholders.

Duty Planner & Chargeable Services

Administer the Duty Planner service, including booking appointments, preparing documentation, and taking payments.
Promote pre-application and chargeable planning services to maximize service income.

Local Land Charges & Research

Research and draft local land charge search results.
Maintain and update the Local Land Charges Register accurately in line with statutory requirements.
Process search requests and ensure timely delivery of outputs.

Consultation & Planning Support

Support consultation processes with neighbours, members, and statutory consultees.
Process correspondence, including objections and representations, ensuring accurate recording.
Issue acknowledgements, notifications, and committee communications.

Performance & Continuous Improvement

Ensure performance targets and service standards are met.
Identify opportunities to improve processes and service delivery.
Contribute to updating planning service web content.

Additional Duties

Support data collection activities such as Starts and Completions monitoring.
Create purchase orders and process invoices using financial systems (e.g., Oracle).
Provide support to managers and contribute to wider projects and initiatives.
Assist with training and mentoring new team members.

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