Case manager Work, Jobs in East Grinstead, Wsx (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
HR Case Manager - Field Based ( Nationwide travel)
Iceland —Croydon
- Full-time
- Databases
- Analysis skills
- Human resources
- Store discount
- Employee discount
Senior Complaints Officer and Duty Manager
East Sussex County Council —Lewes
- Analysis skills
- Communication skills
6d
HR Business Partner
Smarter Cover —Leatherhead
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Contracts
- Financial services
- Free parking
- Work from home
Quick apply
11d
Police Constable - Cyber Crime Unit (SEROCU)
Thames Valley Police —Sussex
- Part-time
- Hybrid work
- Travel
PR and Communication Officer
RSPCA —Horsham
- Full-time
- Hybrid work
- Travel
2d
LGR Programme Manager
Brighton & Hove City Council —Hove
- £49,817 - £53,051 a year
- Full-time
- Writing skills
- Project management
- Presentation skills
2d
Continual Improvement and Innovation Manager
Indra Group UK & Ireland —Redhill
- Hybrid work
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Work from home
- Employee assistance programme
Quick apply
13d
People Manager
East Surrey College —Redhill
- £51,277.51 a year
- Full-time
- Supervising experience
- Human resources
- Recruiting
- Free parking
11d
Team Leader - Secure Mental Health
EMED Group —Burgess Hill
- £15.22 an hour
- Full-time
- Team management
- Recruiting
- Organisational skills
- Annual leave
Quick apply
Strategic Employee Relations Business Partner
Civil Aviation Authority —Gatwick Airport
- £75,000 - £80,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Continuous improvement
Operations / Service Director
Telecom Acquisitions Ltd. —Horsham
- Up to £90,000 a year
- Full-time
- Continuous improvement
- AI
- Leadership
- Free parking
- Employee discount
Quick apply
Operations Manager
EMED Group —Redhill
- £37,000 a year
- Full-time
- Customer service
- Budgeting
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Lead LGR Programme Manager
Brighton & Hove City Council —Hove
- £59,661 - £65,206 a year
- Full-time
- Writing skills
- Presentation skills
2d
SARC Patient Crisis Worker - 0hrs Kent
Mountain Healthcare —Kings Hill
- £40.24 - £49.66 an hour
- Part-time
- Inventory control
- Computer literacy
- Administrative experience
- Annual leave
Quick apply
11d
Licensing Officer
Sussex Police —Brighton
- £35,772 - £39,276 a year
- Part-time
- Microsoft Word
- Public speaking
- Travel
- Annual leave
- Employee discount
6d
Complaints Manager
Raven Housing Trust —Redhill
- £43,750 a year
- Hybrid work
- Employee discount
4d
Rehabilitation Case Manager - Brighton
Proclaim Care Limited —Brighton
- £43,000 - £47,500 a year
- Full-time
- Case management
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Physiotherapy Clinical Co-ordinator - Part-time
Home Physio Company —Brighton
- Up to £15 an hour
- Part-time
- Hybrid work
- English
- Microsoft Office
- EMR systems
Quick apply
Project Manager
Primary Care Workforce Academy —Bromley
- £38,000 - £40,000 a year
- Part-time
- Management
- Writing skills
- Presentation skills
Quick apply
3d

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case manager jobs near east grinstead, wsx

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Stakeholder liaison
Data analysis skills
Complaint handling
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer interaction
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

case manager jobs in east grinstead, wsx

Assistant Customer Service Manager

HR Case Manager - Field Based ( Nationwide travel)

Senior Complaints Officer and Duty Manager

HR Business Partner

Police Constable - Cyber Crime Unit (SEROCU)

PR and Communication Officer

LGR Programme Manager

Continual Improvement and Innovation Manager

People Manager

Team Leader - Secure Mental Health

Strategic Employee Relations Business Partner

Operations / Service Director

Operations Manager

Lead LGR Programme Manager

SARC Patient Crisis Worker - 0hrs Kent

Licensing Officer

Complaints Manager

Rehabilitation Case Manager - Brighton

Physiotherapy Clinical Co-ordinator - Part-time

Project Manager

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