Guest service agent Work, Jobs in East Grinstead, Wsx (with Salaries)

Reservationist
Ashdown Park —East Grinstead
- £26,591 a year
- Weekend availability
- Hospitality
- Bar
- Sales
- Free parking
- Employee assistance programme
Quick apply
Ramp Agent
JETEX —Biggin Hill
- £27,000 - £27,001 a year
- Full-time
- Customer service
- Analysis skills
- Driving
- Free parking
- Life insurance
Quick apply
Reservations and Events Agent - Fixed Term Contract (Maternity Cover)
Valor Hospitality —Gatwick Airport
- £12.71 an hour
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Community Host - Night
Urbanbubble —London
- £28,000 - £31,000 a year
- Full-time
- Customer service
- No experience needed
- Front desk
- Annual leave
- Sick pay
Quick apply
11d
Divisional HR Manager
HandPickedHotels —Sevenoaks Town and St. John's
- Hospitality
- Management
- Hotel
- Employee assistance programme

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Reservationist

Ashdown Park -
East Grinstead

Quick apply

Job details

Full-time
£26,591 a year

Benefits

Free parking
Employee assistance programme
Referral programme

Qualifications

Hospitality
Sales
Customer service
Front desk
IT
Communication skills

Full job description

Job Ref: ELI3226

Branch: Ashdown Park

Location: Ashdown Park, Forest Row

Salary/Benefits: £26,591 per annum plus service charge (approx. £1800* per annum)

Contract type: Permanent

Hours: Full Time

Shift pattern: Monday to Friday with occasional weekend working on a rota basis

Hours per week: 40

Posted date: 10/06/2026

Closing date: 24/07/2026

Reservations Sales Agent Overview:

As a Reservations Sales Agent you will be joining a dynamic team dealing with sales enquiries via telephone or email. You will ensure all guest room bookings and dinner reservations are dealt with in a flawless and professional manner using our Property Management System; Opera. You will liaise with the reception team and conference office and be responsible for your own administration. You will have the ability to upsell and maximise sales as part of your day to day role and as such, will be aware of competitor’s facilities, process and special promotions. Be familiar with all hotel facilities and be confident in promoting and recommending these to guests. You will be able to provide the highest quality of service to the guests, with the aim of exceeding expectations at all times.

The Reservations Office is open every day so some weekend working will be involved, as well as some evenings until 7pm.

Reservations Sales Agent Key Attributes:

A resilient and confident telephone manner
Previous experience as a Receptionist or Reservationist in hospitality is preferred but not essential as we are looking for the right person with the right attitude
Able to provide exceptional levels of customer service
Outstanding communication and sales skills, respond positively to targets
Excellent administration, organisation, IT skills and attention to detail is paramount

Due to our rural location you will need your own transport

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

About Ashdown Park Hotel Country Club:

Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.

Why work at Ashdown Park Hotel Country Club:

As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!

Benefits

To support and reward our staff we offer:

A commitment to pay above the living wage
Generous share of the monthly Service Charge
Career development with accredited training providers
Enhanced holiday programme reward scheme for long service
Employee Assistance Programme - Hospitality Action
Meals provided by our talented kitchen team
We have plenty of free parking
Generous 'Refer a Friend' bounty incentive
We also have amazing recognition awards for exceptional customer service
Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are!

For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.

service charge amount is dependent on overall sales performance

Quick apply

Refine Your Search

guest service agent jobs in east grinstead, wsx

Reservationist

Ramp Agent

Reservations and Events Agent - Fixed Term Contract (Maternity Cover)

Community Host - Night

Divisional HR Manager

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