Information manager Work, Jobs in East Grinstead, Wsx (with Salaries)

MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
Fundraising & Database Administrator
Young Epilepsy —Lingfield
- Up to £14,681.27 a year
- Part-time
- Hybrid work
- CRM software
- Communication skills
- Free parking
- Annual leave
Quick apply
13d
People and Office Coordinator
Ancient + Brave —Lewes
- Travel
- Recruiting
- Contracts
- Employee assistance programme
- Employee discount
4d
Parking Review Officer
East Sussex County Council —Lewes
- Call to connect
- Hybrid work
- Communication skills
- Work from home
Nespresso Corporate & Internal Communication Manager UK&I
Nespresso —Crawley
- £62,000 - £68,000 a year
- Full-time
- Hybrid work
- Budgeting
- Communication skills
9d
Assessment and Planning Officer, 14-25
East Sussex County Council —Lewes
- Organisational skills
- Communication skills
Facilities Manager
London Youth —Forest Row
- £45,900 a year
- Full-time
- Team management
- Training & development
- School
- Free parking
- Employee assistance programme
Quick apply
2d
Corporate Receptionist
NAB-Jones Lang LaSalle Services —East Grinstead
- Part-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
Quick apply
Front of House Admin - Private GP Clinic
Well Life Clinic —Oxted
- £13.50 - £15.00 an hour
- Full-time
- Customer service
- Microsoft Office
- Data entry
- Employee discount
Quick apply
11d
Television Licence Field Officer
Capita —Brighton
- £31,650 a year
- Weekend availability
- Computer literacy
- Communication skills
- Flexible schedule
Senior Account Manager
Blue Cube Security —East Grinstead
- From £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Annual leave
Quick apply
Receptionist
East Sussex County Council —Lewes
- Microsoft Office
- Organisational skills
- Front desk
2d
Customer Service Manager
SAFEGUARD PEST CONTROL —Westerham and Crockham Hill
- £40,000 a year
- Overtime
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
6d
PA to Assistant Director and Heads of Service
East Sussex County Council —Lewes
- Microsoft Powerpoint
- Microsoft Outlook
- Administrative experience
Bookkeeper
Gilchrist Collection —Ashurst Wood
- £30,000 a year
- Full-time
- Bar
- QuickBooks
- In-person
Quick apply
12d
Communications and Events Officer
University of Sussex —Brighton
- £30,378 - £34,610 a year
- Full-time
- University
- School
Pharmacy Assistant
Day Lewis Pharmacy —East Grinstead
- Full-time
- Front desk
- Employee assistance programme
- Employee discount
4d
Section Planner, Administrator (Works Delivery) - 18 month Secondment/ Fixed Term Contract
Network Rail —Brighton
- £33,380 a year
- Full-time
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Operations Manager
Natural Health Co —Royal Tunbridge Wells
- £34,000 - £38,000 a year
- Part-time
- Google Suite
- Writing skills
- Team management
- Health & wellbeing programme
- Employee discount
Quick apply
Business Support Officer
East Sussex County Council —Lewes
- Data analysis skills
- Data entry
- Budgeting
9d

I want to receive the latest job alerts for information manager in east grinstead, wsx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

information manager jobs near east grinstead, wsx

MSP 3rd Line Service Desk Technician

Kogo Limited -
East Grinstead

Quick apply

Job details

Full-time
£44,000 - £50,000 a year

Benefits

Free parking
Company pension
Company events
Bereavement leave
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Cloud infrastructure
Azure
Stakeholder liaison
Mentoring junior staff
Microsoft Exchange
Windows
Network infrastructure
Firewall
DHCP
Service restoration
Virtualisation
Mentoring
SharePoint
Technical writing
Mac OS
Customer support
Customer interaction
Root cause analysis
Communication skills
Microsoft Azure
IaaS
Help desk

Full job description

THIS POSITION IS AN OFFICE BASED ROLE

We are an agile, growing Managed Service Provider (MSP) providing premium B2B IT support and cybersecurity services for small to medium businesses across the South East. So if you are experienced in 3rd line support and want to work for a company that positively recognises your technical ability and skills, Kogo could be your next step.

General Summary

Reporting to the Service Desk Manager, the 3rd Line Service Desk Technician is responsible for providing advanced technical support and acting as the final escalation point for complex incidents and service requests. This role requires strong troubleshooting capability across a broad range of technologies, along with the ability to mentor junior engineers and contribute to maintaining high service standards.

The role is a mix of technical escalation, customer interaction, and proactive service improvement within a fast-paced MSP environment.

Duties and Responsibilities

Act as the primary escalation point for complex technical issues from 1st and 2nd Line engineers
Investigate, diagnose and resolve advanced incidents across infrastructure, networking, and cloud platforms
Provide support for both cloud (Microsoft 365 / Azure) and on-premise environments
Take ownership of major or high-priority incidents through to resolution
Mentor and support 1st and 2nd Line engineers, sharing knowledge and best practices
Work closely with the Service Desk Manager to improve processes, efficiency and service delivery
Communicate effectively with clients, including providing technical explanations and updates
Liaise with third-party vendors and escalate issues where required
Contribute to maintaining accurate and up-to-date technical documentation
Participate in an on-call rota to provide out-of-hours support
Attend customer sites where required to support issue resolution or implement change
Assist in identifying underlying problems and recurring issues, contributing to long-term fixes
Assisting with Project Delivery

Technical Environment

You will be working across a wide range of technologies including:

Microsoft Windows Desktop operating systems
macOS (limited support)
Windows Server (on-premise infrastructure)
Microsoft 365 (Exchange Online, SharePoint, Teams)
Microsoft Azure (IaaS, identity, virtual machines)
Active Directory, Group Policy, DNS, DHCP
Networking hardware and firewalls (DrayTek, WatchGuard, UniFi)
Virtualisation technologies (primarily Hyper-V)
Backup solutions, endpoint security and general MSP tooling

Skills and Experience

5 years’ experience working within an MSP environment - THIS IS A MUST
Strong troubleshooting and root cause analysis skills
Proven experience handling escalations and complex support issues
Experience supporting both cloud and on-premise infrastructure
Solid networking knowledge including firewalls, VPNs, VLANs and Wi-Fi
Experience supporting Microsoft 365 and Azure environments
Ability to work independently and take ownership of tasks
Strong communication skills with both technical and non-technical users
Experience mentoring or supporting junior engineers

Desirable certifications or equivalent experience:

Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Security Operations Analyst Associate
WatchGuard Network Security Essentials (Firebox)

Company Values

At Kogo, we expect all team members to embody our core values:

Customer Focused – Delivering an excellent customer experience and building trusted relationships
Good Communicator – Clearly explaining technical issues and keeping customers informed
Proactive in Nature – Identifying and addressing issues before they impact customers
Adaptable – Thriving in a fast-paced environment and responding positively to change
Good Team Member – Collaborating effectively and supporting colleagues across the business

Additional Information

Participation in an on-call rota is required
· Occasional travel to customer sites may be required

Pay: £44,000.00-£50,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

East Grinstead RH19 2HR: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have 5 years or more recent MSP experience?

Work Location: In person

Quick apply

Refine Your Search

information manager jobs in east grinstead, wsx

MSP 3rd Line Service Desk Technician

Fundraising & Database Administrator

People and Office Coordinator

Parking Review Officer

Nespresso Corporate & Internal Communication Manager UK&I

Assessment and Planning Officer, 14-25

Facilities Manager

Corporate Receptionist

Front of House Admin - Private GP Clinic

Television Licence Field Officer

Senior Account Manager

Receptionist

Customer Service Manager

PA to Assistant Director and Heads of Service

Bookkeeper

Communications and Events Officer

Pharmacy Assistant

Section Planner, Administrator (Works Delivery) - 18 month Secondment/ Fixed Term Contract

Operations Manager

Business Support Officer

I want to receive the latest job alerts for information manager in east grinstead, wsx

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected