National rail customer service Work, Jobs in East London (with Salaries)

Customer Service R/S A
South Western Railway —London
- Full-time
- Customer service
- Training & development
- Communication skills
- Employee discount
18h
Pensions Administrator
Transport for London —London
- £27,100 - £32,500 a year
- Full-time
- Hybrid work
- Data entry
- Annual leave
- Employee discount
9d
Shift Station Manager (Passenger assistance) (Volume)
Network Rail —London
- £43,588 a year
- Weekend availability
- Customer service
- Team management
- Training & development
4d
Day Concierge
Rendall & Rittner —London
- £28,000 a year
- Full-time
- Front desk
- In-person
- Employee assistance programme
- Employee discount
Sales Assistant
City Plumbing —Woolwich
- £12.71 - £13.93 an hour
- Full-time
- Customer service
- Annual leave
- Employee assistance programme
4h
VacancyTitle: Assistant Resident Services Manager
Grainger plc —East London
- Full-time
- Remote
- Management
- Customer service
- Annual leave
Shift Station Supervisor
Network Rail —London
- £32,432 a year
- Full-time
- Customer service
- English
- Supervising experience
- Annual leave
- Employee discount
4d
CRM Engagement Executive
Rail Delivery Group —London
- Up to £40,000 a year
- Hybrid work
- Bachelor's degree
- Analytics
- Annual leave
- Employee discount
Quick apply
4d
Logistics Coordinator
SCS Railways —London
- Continuous improvement
- Communication skills
IC Support Specialist
Internova Travel Group —London
- Full-time
- Remote
- Customer service
- English
- Hotel
Sales Supervisor - flexible hours
City Plumbing —Acton
- Part-time
- Customer service
- Supervising experience
- Leadership
- Annual leave
- Employee assistance programme
Shift Station Manager
Network Rail —London
- £43,588 a year
- Full-time
- Customer service
- Team management
- Mentoring
- Annual leave
- Employee discount
4d
Showroom Sales Assistant
Bathroom Showroom —Lewisham
- £13.93 an hour
- Full-time
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
8d
PTS Sales Assistant - flexible hours
PTS —Thurrock
- £12.71 - £13.93 an hour
- Full-time
- Customer service
- Annual leave
- Employee assistance programme
4d
Senior Pensions Administrator
Transport for London —London
- £38,500 - £46,300 a year
- Full-time
- Hybrid work
- Mentoring
- Data entry
- Annual leave
- Employee discount
9d
Receptionist
SCS Railways —London
- Full-time
- Microsoft Office
- Continuous improvement
- Front desk
Monitoring Surveyor - 6 month Fixed Term Contract
SOCOTEC UK & Ireland —London
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Depot Operations Controller
ALSTOM —London
- £61,000 a year
- Data entry
- Communication skills
- Annual leave
11d
Trainee Optical Retailer
Specsavers —Enfield
- Up to £12.91 an hour
- Weekend availability
- Customer service
- IT
- Employee discount
- Sick pay
10d
Driver and Warehouse Assistant
City Plumbing —Sevenoaks
- £12.71 - £13.93 an hour
- Full-time
- Customer service
- Warehouse experience
- Annual leave
- Employee assistance programme
4d

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Customer Service R/S A

South Western Railway -
London

Apply Now

Job details

Full-time
18 hours ago

Benefits

Company pension
Free or subsidised travel
Employee discount

Qualifications

Customer service
Shift management
Training & development
Team motivation leadership
Communication skills

Full job description

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the job:

To lead your section of the station team at London Waterloo to provide a safe environment whilst delivering excellent customer service and a smooth operations at all times. To ensure that excellent train performance is maintained, passengers are kept well informed about the train service and are assisted as necessary. To ensure that all areas are kept clean and well presented.

The London Waterloo Platform Team Leader should pro-actively support the management team to deliver a prompt train departure, security and safety compliance at this major London station in order to make the difference for our customers.

Your main responsibilities will be:

Lead your team on shift to deliver excellent train performance and excellent customer service.
Ensure the Right Time Railway principles are followed by all. Motivate your team to deliver a reliable customer experience measured through continual improvements to train running performance, National Passenger Survey satisfaction scores and other customer feedback channels.
Ensure your personal safety and that of others, including visitors and contractors at all times.
Take the lead in managing any incidents that either occur at or have an impact on train running or station performance in your section of the station and work with the Duty Station Manager to ensure incidents are managed effectively.
Provides feedback and guidance to teams when supervising them, coaching others to improve their performance and develop.
Comply with the Rules as defined in Network Rail Group Standard, SWR employee handbook, other regulations and instructions, Group Standards and Legislation, undertaking periodic re-examination of competency.
Undertake regular inspections of the station property to ensure that it is well maintained, safe and fit for purpose for all station users and ensure that all staff under your control are competent to carry out their duties in a safe and efficient manner through frequent monitoring and observation.
Ensure the safe and punctual dispatch of trains and ensure that performance records are maintained, identifying and reporting to your Manager incidents of delays to services.
Undertake additional duties as required by the Duty Station Manager.
Act as a positive role model at all times in all matters relating to Customer Service and Health and Safety.

As a minimum, you will need to have:

A proven track record in effective decision making under pressure
Previous experience in running busy operational locations
Must have a good standard of education and the ability to lead and inspire teams of people whilst managing multiple tasks
Good written and verbal communication skills are essential
On application for the role, an understanding of relevant products, policies and services is desirable. This is essential once in post.
An understanding of railway safety standards is looked for

Working pattern:

Working an average of 37 hours per week

Early 0645-1430, 0800-1615, 1100-1745, 1100-1900, Late 1400-2200, 1400-2230.

Average 5 day week, Monday to Saturday plus rostered Sundays 0800-1600 & 1400-2200, although Sundays are outside the average 37 hour working week.

The Reward:

In return we offer a competitive salary and a variety of valuable benefits, including:

Free duty and leisure travel on SWR services for employee
Free leisure travel for spouse/partner and dependants (criteria dependant)
75% discount on many other train operating companies
Full training and support with development
Large range of exclusive retail offers
Excellent pension scheme

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

Apply Now

Refine Your Search

national rail customer service jobs in east london

Customer Service R/S A

Pensions Administrator

Shift Station Manager (Passenger assistance) (Volume)

Day Concierge

Sales Assistant

VacancyTitle: Assistant Resident Services Manager

Shift Station Supervisor

CRM Engagement Executive

Logistics Coordinator

IC Support Specialist

Sales Supervisor - flexible hours

Shift Station Manager

Showroom Sales Assistant

PTS Sales Assistant - flexible hours

Senior Pensions Administrator

Receptionist

Monitoring Surveyor - 6 month Fixed Term Contract

Depot Operations Controller

Trainee Optical Retailer

Driver and Warehouse Assistant

I want to receive the latest job alerts for national rail customer service in east london

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