National rail customer service Work, Jobs in East London (with Salaries)

Customer Service Assistant - Waterloo Managed Station - 12 month Fixed Term Contract (5 Posts)
Network Rail —London
- £27,464 a year
- Full-time
- Hybrid work
- English
- Annual leave
12d
Technician – Signalling Installation Team (SIT)
Keolis Amey Docklands 2025 Limited —London
- £51,209.81 a year
- Weekend availability
- Driving
- Employee assistance programme
- Employee discount
5d
Trading Operator
ExxonMobil —London
- Analysis skills
- Bachelor's degree
- Continuous improvement
Estate and Facilities Coordinator
Rendall & Rittner —London
- £31,000 - £33,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
10d
Network Access Planning Manager - Rail
Transport for London —Stratford
- £57,500 - £62,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Maintenance
- Communication skills
- Annual leave
- Employee discount
12h
Sales Assistant - Flexible hours
City Plumbing —Croydon
- £12.71 - £13.93 an hour
- Part-time
- Annual leave
- Employee assistance programme
Driver 3.5 ton
City Plumbing —Walthamstow
- Full-time
- Driving
- Annual leave
- Employee assistance programme
SVP, Client Delivery (EMEA)
Accommodations Plus International —London
- Full-time
- Remote
- Sales
- Marketing
- Analysis skills
Quick apply
NBSS Operational Support Consultant - Healthcare
Hitachi Rail —London
- Full-time
- Time management
2d
Receptionist
SCS Railways —London
- Full-time
- Microsoft Office
- IT
- Communication skills
Sr. Manager Bank Relationship and Payment Network
Corpay —London
- £133,000 - £140,000 a year
- Full-time
- Project management
- Organisational skills
- Financial services
Quick apply
10d
Operative [Signalling Maintenance] - 18 month FTC/secondment
Network Rail —Slough
- £38,482 a year
- Full-time
- Hybrid work
- Maintenance
- SharePoint
- Communication skills
- Employee discount
9d
Occupational Health Administrator x2
British Transport Police —London
- £28,486.92 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
- Gym membership
Quick apply
International Passenger Survey Interviewer - Heathrow
Office for National Statistics —London Heathrow Airport
- £18,937 a year
- 8 hour shift
- Customer service
- Presentation skills
- Communication skills
3d
Planning Manager
Transport for London —London
- £60,000 a year
- Weekend availability
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Planner
Balfour Beatty —London
- Hybrid work
- Engineering
- Microsoft Office
- Presentation skills
- Annual leave
Logistics Coordinator
SCS Railways —London
- Customer service
- Construction experience
- Communication skills
Executive assistant
DfT Operator —South East London
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
9d
Transport Planner
Freightliner —London
- Weekend availability
- Organisational skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
12d
People Partner
Keolis Amey Docklands 2025 Limited —London
- £50,000 - £56,000 a year
- Full-time
- Human resources
- Employee discount

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Customer Service Assistant - Waterloo Managed Station - 12 month Fixed Term Contract (5 Posts)

Network Rail -
London

Apply Now

Job details

Full-time | Fixed term contract
£27,464 a year
12 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Paid volunteer time

Qualifications

English

Full job description

Who We Are

Join the Southern Region - where your work truly matters.

Covering Wessex, Sussex, and Kent, the Southern Region is one of the busiest and most dynamic parts of the railway. Our teams keep some of the UK's most vital passenger and freight routes moving every single day. This is a place where collaboration, innovation, and resilience are key-and where your contribution will directly impact millions of journeys. We are entering an exciting new chapter as we integrate with train operating companies under one national leadership, creating even greater opportunities to shape the future of rail. From supporting major modernisation programmes to improving performance for local communities and enhancing safety across complex operational environments, Southern offers a fast-paced, rewarding environment to grow your career and make a real difference.

Customer Service Assistant

Location: Waterloo Managed Station

Hours: Full Time Fixed Term Contract

Salary: £27464+ Location Allowance

About the role

Be the Face. Be the Fixer. Be the Energy of the Station

We're looking for a confident, people¿focused Customer Service Assistant to bring warmth, support and visibility to our station every single day.

You'll be the person everyone looks for - the friendly face, the helping hand, the calm voice and the problem¿solver who keeps the station running smoothly, safely and positively for passengers, TOCs, retailers and visitors.

If you love working with people, enjoy staying active and want a role where every day is different... this one's for you.

What You'll Be Doing

Be the Go¿To Person

Provide a highly visible, approachable presence throughout the station.

Be there for customers, contractors, retailers, TOCs and visitors - offering help, guidance and reassurance.

Keep the Station Safe & Spotless

Complete regular checks on safety, security, contractors and equipment.

Make sure everything is compliant, recorded and ready for audit.

Respond When It Matters

Step in during emergencies or incidents, supporting the public and industry partners.

Log, record and update incidents accurately.

¿ Own the Fault Reporting Process

Be the central point for reporting issues around the station.

Track and close actions, keeping everything running smoothly.

Help Customers on Their Journey

Provide clear, friendly and accurate travel information.

Actively assist passengers around the station, especially at busy times.

Work Smart with Contractors

Check risk assessments and method statements before issuing a Permit to Work.

Keep safety and compliance at the heart of every task.

Support Safety & Security

Work with customers, authorities and regulators to discourage criminal activity.

Help manage and prevent unauthorised access to the station.

¿ Stay Hazard¿Aware

Identify hazards or unsafe conditions and ensure they're reported quickly and correctly.

Be Emergency¿Ready

Carry out your responsibilities under the station's Emergency Plans with confidence and calm.

Your experience and skills

What you'll need

¿ Essential

Strong command of the English language (written and spoken).

Experience in a customer¿facing role.

Confidence to handle a wide range of situations calmly and assertively.

A great team player who works well with others.

Desirable

GCSEs (or equivalent) in English and Maths.

Why You'll Love This Role

This job is full of variety, energy and purpose.
You'll be out on the station floor, supporting real people, solving real problems and making every journey safer and smoother.

You'll be part of a team that values community, confidence and customer care - and you'll help shape the station experience for thousands of people every day.

Here's what you can expect:

Perks That Pack a Punch

28 days annual leave + statutory days (with the option to buy/sell)
Defined benefit pension scheme
75% subsidy on rail & Underground season tickets
Up to 75% off leisure travel
Flexible/hybrid working arrangements
Volunteer leave
Carer's leave
¿ Healthcare Scheme, GymPass discounts, Cycle to Work and more
Generous maternity, paternity & adoption leave
Plus more...

What You'll Get

A career with impact and purpose
A supportive, inclusive team culture
Opportunities for growth, training, and progression
The chance to shape the future of international rail travel

We're All About Inclusion

We believe diversity drives innovation. Whoever you are and however you identify - if you have the skills and passion, we want you on our team. Bring your authentic self.

About your application

As part of the application process, you'll be asked to complete your three-year employment history and upload your CV.

Network Rail is a Disability Confident Leader and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. You can visit Evenbreak's Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

All offers of employment are conditional upon satisfactory completion of pre-employment checks.

Keeping people safe on the railway is at the heart of everything we do. Safe behaviour is therefore a requirement of working for Network Rail. You should demonstrate your personal dedication to safety on your application.

Key Information

Vacancy Details

Number of Positions:

Contract Type:

Fixed-Term

Hours:

Full Time

Salary:

£27,464 - £27,464

Location:

London Waterloo Managed Station, London

Geographical Area:

London (Inside M25)

Closing Date:

13-JUL-2026

Job Category:

Station Operations

Function:

Southern Region

Organisation:

OD Wessex Waterloo - Non Qual Exp (752159) G1

Location Map

Apply Now

Refine Your Search

national rail customer service jobs in east london

Customer Service Assistant - Waterloo Managed Station - 12 month Fixed Term Contract (5 Posts)

Technician – Signalling Installation Team (SIT)

Trading Operator

Estate and Facilities Coordinator

Network Access Planning Manager - Rail

Sales Assistant - Flexible hours

Driver 3.5 ton

SVP, Client Delivery (EMEA)

NBSS Operational Support Consultant - Healthcare

Receptionist

Sr. Manager Bank Relationship and Payment Network

Operative [Signalling Maintenance] - 18 month FTC/secondment

Occupational Health Administrator x2

International Passenger Survey Interviewer - Heathrow

Planning Manager

Planner

Logistics Coordinator

Executive assistant

Transport Planner

People Partner

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