Insurance claims handlers Work, Jobs in East Malling, Ken (with Salaries)

Home Claims Handler
Trinity Claims —Tonbridge
- £29,000 - £31,000 a year
- Remote
- Analysis skills
- Contracts
- Free parking
- Annual leave
Quick apply
7d
Subsidence Claims Handler
Trinity Claims —Tonbridge
- £30,000 - £35,000 a year
- Remote
- Customer service
- Organisational skills
- Construction experience
- Free parking
- Annual leave
Quick apply
7d
TRAINEE LIABILITY CLAIMS HANDLER VACANCY
Phoenix Liability Services —Maidstone
- £27,500 - £32,500 a year
- Full-time
- In-person
Quick apply
Insurance Claims Handler - Trainee
Rightpath Insurance Solutions Limited —Basildon
- From £24,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
9d
Insurance Claims Handler
Rightpath Insurance Solutions Limited —Basildon
- From £24,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
9d
Credit Hire Claims Handler
The Granite Group —Sevenoaks
- £30,295 - £35,271 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Flexible schedule
Quick apply
Claims Advisor
The AA —Royal Tunbridge Wells
- £24,890 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Claims Handler
The Granite Group —Sevenoaks
- £28,747 - £38,160 a year
- Full-time
- Hybrid work
- Communication skills
- Flexible schedule
Quick apply
8d
Counter Fraud Claims Handler
The Granite Group —Sevenoaks
- £26,350 - £34,800 a year
- Full-time
- Hybrid work
- Organisational skills
- Negotiation
- Flexible schedule
Quick apply
Third Party Personal Injury Handler
The Granite Group —Sevenoaks
- £28,230 - £37,101 a year
- Full-time
- Hybrid work
- Flexible schedule
Quick apply
Senior Subsidence Specialist
Trinity Claims —Tonbridge
- £45,000 - £50,000 a year
- Remote
- Analysis skills
- Leadership
- Free parking
- Annual leave
Quick apply
7d
Credit Hire Handler
The Granite Group —Sevenoaks
- £30,295 - £35,271 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Flexible schedule
Quick apply
8d
Trainee Protection Case Handler
CLS Money —Rayleigh
- Organisational skills
- Communication skills
Warranty Administrator
W J King —Dartford
- £14.31 an hour
- Full-time
- Customer service
- English
- Microsoft Office
- Employee discount
- Sick pay
Quick apply
Health & Safety Insurance Advisor
Superdrug —Croydon
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Store discount
- Employee discount
6d
Warranty Administrator - Rayleigh KIA
Allen Motor Group —Benfleet
- £30,000 a year
- Full-time
- Communication skills
- Employee discount
- Referral programme
Warranty Administrator
WJ King —Dartford
- £31,625 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
- Employee discount

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Subsidence Claims Handler
Trinity Claims —Tonbridge
Select the most appropriate communication method for each interaction, proactively contacting customers by telephone where discussions are complex, sensitive,…
£30,000 - £35,000 a year
Quick apply
7d
Counter Fraud Investigator
Trinity Claims —Tonbridge
Ensure customers are treated fairly throughout the claims journey. Liaise with customers, brokers, solicitors, suppliers and internal stakeholders.
£33,000 - £38,000 a year
Quick apply

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Home Claims Handler

Trinity Claims -
Tonbridge

Quick apply

Job details

£29,000 - £31,000 a year
7 days ago

Benefits

Free parking
On-site gym
Annual leave
On-site parking

Qualifications

Analysis skills
Relationship management
Contracts

Full job description

About us

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.

Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we're proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

Useful links:

Trustpilot ¦ Glassdoor

About the role:

We are seeking an enthusiastic, detail-oriented, and customer-focused professional to manage a portfolio of household and building insurance claims from first notification to settlement. You will also play a key role in liaising with suppliers, contractors, and surveyors to ensure the smooth and timely progression of claims.

Key Responsibilities:

Claims Handling & Customer Service

Advise policyholders on general queries and insurance claims issues, providing world-class, full lifecycle claims handling.
Respond to policyholder portal messages professionally and within agreed SLAs.
Build policyholder confidence by developing rapport and listening to each customer's specific needs.
Check policy coverage, gather documentation (receipts, photographs, accident reports), and ensure claims are processed methodically.
Arrange for payments within authority levels and negotiate settlements both verbally and in writing.
Manage a high-volume portfolio of claims, prioritising by individual circumstances from set-up to settlement.
Perform basic fraud checks and escalate suspicious circumstances to the Counter Fraud team.
Assist with overflow calls during peak times as necessary.
Constantly seek improvements in customer service delivery.
Assist with audit and oversight of the Surveyor and Contractor Network, working with Regional Technical Surveyors and the Supply Chain Manager.
Review surveyor reports for accuracy and compliance.
Validate contractor estimates against pricing models, estimating software, and policy conditions.
Monitor and update claim reserves, authorise cash settlements, and close claims.
Measure and cost building works, identifying the financial impact of changes.
Apply knowledge of contracts and policy terms when delivering claim decisions.
Instruct, liaise with, and oversee contractors and suppliers.
Support audits and performance monitoring of the surveyor and contractor network.
Provide technical advice to the claims team on construction techniques, repair methods, and materials.
Review and resolve policyholder scope disputes and declined claims in line with policy terms.
Ensure health, safety, and sustainability considerations are addressed in decisions.
Customer and Stakeholder Communication
Deliver clear, concise, and accurate claim decisions to policyholders and suppliers.
Manage policyholder queries and disputes in a professional and empathetic manner.
Maintain accurate records to support conflict avoidance and resolution.

Customer Communication & Complaint Management

Deliver professional, empathetic and proactive service throughout the customer journey, recognising the impact of property damage on customers.
Respond to policyholder portal messages, telephone enquiries and correspondence within agreed service levels.
Build customer confidence through clear communication, effective expectation setting and regular updates.
Select the most appropriate communication method for each interaction, proactively contacting customers by telephone where discussions are complex, sensitive, likely to require detailed explanation or involve delivering difficult news, ensuring customers receive a clear and personalised service.
Take ownership of complaints relating to your claim portfolio, seeking to resolve concerns promptly, fairly and at the earliest opportunity.
Aim to resolve a minimum of 50% of complaints informally within 3 working days, using effective communication and sound judgement to restore customer confidence and avoid unnecessary escalation.
Where informal resolution is not possible, ensure complaints are fully investigated, accurately documented and progressed promptly to support the issue of a Final Response Letter within the regulatory 8-week timeframe.
Identify recurring complaint themes and contribute to improvements in customer experience and operational processes.

Supplier Liaison & Relationship Management

Liaise with internal teams, third-party suppliers, contractors, and surveyors to ensure all parties are updated and claims progress smoothly.
Build and maintain effective working relationships with suppliers, ensuring clear and concise communication.
Demonstrate tact and assertiveness when dealing with the Supplier/Surveyor Network.
Support the audit and performance management of suppliers and contractors.

General

Ensure SLAs and KPIs are consistently met and maintained.
Undertake any individual or team task or activity reasonably requested and in line with company values.

Key Requirements:

Minimum of 2 years experience working in home claims
In-depth understanding of Escape of Water (EoW) incidents within Household Insurance, including common causes, repair approaches, and mitigation strategies- Essential
Working knowledge of household insurance policies, terms, exclusions, and claim lifecycles.
Ability to interpret and apply policy wording accurately to determine liability and coverage.
Strong analytical ability to assess technical reports, estimates, invoices, and photographic evidence.
Capable of identifying inconsistencies or exaggerations in claims and escalating where necessary (e.g, potential fraud).
Skilled at making accurate and fair settlement decisions.
Experience in handling Escape of Water claims or other property insurance claims in a desktop/office-based environment.
Ability to manage content claims- Essential

In return, we can offer you:

Basic Salary £29,31,000 (DOE) as well as market leading benefits.

25 days Annual leave plus statutory holidays.

Just some of the great benefits we offer:

On-site gym
Free on-site parking
Free on-site breakfast bar
Complimentary on-site snacks and soft drinks
Discretionary performance related bonus
An extra day's holiday for your birthday

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

#INDCCC

Quick apply

Refine Your Search

insurance claims handlers jobs in east malling, ken

Home Claims Handler

Subsidence Claims Handler

TRAINEE LIABILITY CLAIMS HANDLER VACANCY

Insurance Claims Handler - Trainee

Insurance Claims Handler

Credit Hire Claims Handler

Claims Advisor

Claims Handler

Counter Fraud Claims Handler

Third Party Personal Injury Handler

Senior Subsidence Specialist

Credit Hire Handler

Trainee Protection Case Handler

Warranty Administrator

Health & Safety Insurance Advisor

Warranty Administrator - Rayleigh KIA

Warranty Administrator

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