Helpdesk manager Work, Jobs in East Tilbury, Ess (with Salaries)

Customer Support - ERP Software
Robosol Software UK Limited —Basildon
- £35,000 - £65,000 a year
- Full-time
- ERP systems
- Bachelor's degree
- In-person
- Free parking
Quick apply
HELPDESK TEAM LEADER/MEMBER
Riviera Networks —Wickford North
- £26,000 - £36,000 a year
- Full-time
- CRM software
- Azure
- Management
Quick apply
10d
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
10d
Digital Systems Manager
Apax —London
- £50,000 - £58,000 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
- Free parking
- Annual leave
7d
People Assistant
Pinnacle Group —Chelmsford
- £25,000 - £26,000 a year
- Hybrid work
- Microsoft Outlook
- Administrative experience
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
Facilities Helpdesk Administrator
Oakwood Construction Services —Maidstone
- £24,000 - £28,500 a year
- Full-time
- Maintenance
- English
- Microsoft Office
Quick apply
2d
Business Support Administrator
Equans —Barbican
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Helpdesk Administrator - Shifts
Equans —Chelmsford
- 12 hour shift
- Customer service
- Annual leave
- Employee assistance programme
Corporate Guest Services Manager
Portico Corporate Reception Management —London
- £50,000 a year
- Full-time
- Leadership
- Annual leave
- Life insurance
Quick apply
7d
Guest Services Manager
Rapport —London
- £53,000 - £55,000 a year
- Full-time
- Hospitality
- Employee assistance programme
4d
Engineering Supervisor
OCS Group —London
- Remote
Quick apply
Communication and Information Systems Desk Officer (CIS DO)
The Council of Reserve Forces' and Cadets' Association —London
- £30,740 a year
- Full-time
- Travel
- Organisational skills
- IT
Quick apply
4d
Workplace Ambassador
NAB-Jones Lang LaSalle Services —London
- Full-time
- In-person
Quick apply
Workplace Ambassador
JLL —London
Helpdesk Support Officer
Civic Recruitment Limited —Redbridge
- Administrative experience
- IT
Quick apply
7d
Customer Service Manager
Michael Page —London
- £55,000 - £65,000 a year
- Customer service
- Master's degree
- Organisational skills
11h
Helpdesk Administrator
CBRE Local UK —London
Operations Duty Manager
JLL —London
- Weekend availability
7d
Operations Duty Manager
NAA-Jones Lang LaSalle Resources —London
- Part-time
- In-person
Quick apply
7d
IT Support Specialist - London
Legora —London
- Full-time
3d

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helpdesk manager jobs near east tilbury, ess

Customer Support - ERP Software

Robosol Software UK Limited
Basildon

Quick apply

Job details

Full-time
£35,000 - £65,000 a year

Benefits

Free parking
Casual dress
Company pension
Company events

Qualifications

Sage
ITIL Certification
ERP systems
Bachelor's degree
Application support
Communication skills
Help desk
Information Technology

Full job description

About Robosol

Robosol Software UK Limited is a Microsoft Dynamics 365 Business Central partner with over 20 years of experience serving clients in pharmaceutical, FMCG, food and drink, wholesale distribution, and manufacturing. We take pride in long-term client relationships and this role is central to maintaining that standard.

The Role

This is a client-facing support and success role responsible for ensuring our existing BC clients are well-served, well-supported, and getting maximum value from their systems. You will work closely with our delivery and sales teams — the commercial relationship remains with the account manager — but you are the day-to-day face of Robosol for your clients.

The ideal candidate has a functional understanding of Business Central, a calm and organised approach to support escalations, and the interpersonal skills to build trusted, lasting client relationships.

Key Responsibilities

Act as the primary point of contact for a portfolio BC clients on all post-go-live support and operational matters.
Triage, manage, and escalate support issues in coordination with the internal delivery team, keeping clients informed throughout.
Conduct regular check-in calls and periodic reviews with clients to assess satisfaction, system usage, and any emerging needs.
Facilitate smooth handovers from the project delivery team to business-as-usual support at go-live.
Ensure clients are aware of relevant BC release wave features and any changes that may affect their setup.
Identify and flag Phase 2 or expansion opportunities to the relevant account manager — you surface them, sales progresses them.
Maintain accurate client records, support logs, and health status in Robosol’s CRM.
Coordinate and deliver post-go-live training and refresher sessions as needed.
Contribute to improving Robosol’s support processes and client onboarding documentation.

What We’re Looking For

Essential

5+ years in a customer success, application support, or client-facing ERP role.
Working knowledge of Microsoft Dynamics 365 Business Central or NAV or other ERP.
Strong communicator — written and verbal — with the ability to manage client expectations calmly under pressure.
Organised and proactive, able to juggle multiple clients and priorities simultaneously.
A genuine interest in client outcomes, not just ticket closure.

Desirable

Sector experience in pharmaceutical, FMCG, food and drink, or wholesale distribution.
Familiarity with BC licensing, support agreements, and the Microsoft partner ecosystem.
Experience using a CRM or helpdesk platform to manage client portfolios.

Pay: £35,000.00-£65,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in east tilbury, ess

Customer Support - ERP Software

HELPDESK TEAM LEADER/MEMBER

Customer Experience Manager

Digital Systems Manager

People Assistant

Facilities Helpdesk Administrator

Business Support Administrator

Helpdesk Administrator - Shifts

Corporate Guest Services Manager

Guest Services Manager

Engineering Supervisor

Communication and Information Systems Desk Officer (CIS DO)

Workplace Ambassador

Workplace Ambassador

Helpdesk Support Officer

Customer Service Manager

Helpdesk Administrator

Operations Duty Manager

Operations Duty Manager

IT Support Specialist - London

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