Administrative supervisor Work, Jobs in East Whitburn, Wln (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
Front Office Night Supervisor
The Balmoral —Edinburgh
- £27,000 - £32,000 a year
- Weekend availability
- Customer service
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Front Office Supervisor
Radisson Hotel Group —Glasgow
- £27,626 a year
- Full-time
- Hotel
- Communication skills
- Employee discount
Quick apply
Domestic Admin Supervisor
NHS Scotland —Stirling
- £29,103 - £31,409 a year
- Supervising experience
- Travel
22h
NIHL Admin Team Leader
Davies —Glasgow
- Full-time
- Hybrid work
- Mentoring
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
1d
Front Office Supervisor
voco Edinburgh Royal Terrace —Edinburgh
- £28,851.68 a year
- Full-time
- Hospitality
- Customer service
- Front desk
- Employee discount
- Referral programme
Quick apply
19h

More jobs to discover

Find similar jobs that you might be interested in.

Front Office Night Supervisor
The Balmoral —Edinburgh
20% discount on Health Spa products. Be the first point of contact for our guests during the night shift with the highest level of customer service.
£27,000 - £32,000 a year
Hotel Front Office Night Supervisor
NHS Scotland —Glasgow
A full driving licence is required for this role. Reporting to the Front Office Manager, you will be responsible for overseeing nightly operations for the…
£29,103 - £31,409 a year
1d

I want to receive the latest job alerts for administrative supervisor in east whitburn, wln

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Customer service
Organisational skills
Leadership
Communication skills

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

administrative supervisor jobs in east whitburn, wln

Service Desk Team Leader - Glasgow Head Office

Front Office Night Supervisor

Front Office Supervisor

Domestic Admin Supervisor

NIHL Admin Team Leader

Front Office Supervisor

More jobs to discover

I want to receive the latest job alerts for administrative supervisor in east whitburn, wln

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected