Shop Manager - Ely CB7 4LQ
Working Pattern:
- Full-time 37.5 hours per week
- Working 5 days over a 6/7 day week
\* Mandatory weekend working on a rotational basis \*
Contract: Permanent
Salary: £29,766 per annum
Key Benefits:
- Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays
- Additional holiday purchase scheme
- AVIVA pension package – up to 7% Employer Contribution including Life Assurance
- Employee health cash plan & wellbeing support schemes
East Anglia Children’s Hospices (EACH) is looking for a Retail Shop Manager to lead the team at our Ely Shop. This is a fantastic opportunity to join EACH’s vibrant retail team and manage one of our charity shops to maximise income from donated goods, new products, Gift Aid, and eCommerce.
You’ll support a dedicated team of staff and volunteers, drive community engagement, and ensure a welcoming, inclusive and efficiently retail environment while supporting children and young people with life-threatening conditions and their families.
Our Ely Shop is one of EACH’s boutique-style charity shops. This is a busy shop on a high footfall location in Ely, focused on selling high fashion branded donations, offering a unique chance to work with quality fashion and merchandise in a vibrant retail setting.
What you’ll be doing:
- Leading a team of staff and volunteers to deliver outstanding customer service and maximise income from donated goods, new products, Gift Aid, and eCommerce.
- Creating a welcoming, inclusive and well-presented shop environment.
- Driving performance through effective merchandising, pricing, and promotional activity.
- Building strong relationships in the local community to encourage donations and volunteer support.
- Managing day-to-day operations including health & safety, stock rotation, and financial reporting.
What we’re looking for:
- Experience in retail management, ideally in a dynamic retail or charity setting.
- A warm, inclusive and motivating leadership style.
- Strong organisational and communication skills.
- Confidence using tills, tablets and online platforms (e.g. eBay).
- A commitment to EACH’s values and mission.
- Experience of working with volunteers would be an advantage, however this role would also suit a candidate with high street retail experience.
Please view the full job description and person specification for this role at the bottom of this page.
Accessibility Information
Please be aware that this shop has the following access limitations:
- No step-free access to the rear of the shop
- May have some accessibility restrictions
- No designated accessible parking bay outside the shop
At EACH, we are focused on supporting all applicants and employees. If you have a disability or require adjustments to take part in the recruitment process or to carry out the role, we encourage you to discuss reasonable adjustments with us. We will explore all options to support you wherever possible.
Interested in Learning More Before You Apply?
At EACH, we are committed to ensuring our recruitment process is accessible to everyone and actively encourage applicants to ask questions, request reasonable adjustments or have an informal discussion before submitting an application.
If you’d like to find out more or make a request, please contact the Recruitment Team by email [email protected] or phone 07442 465971.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Health & wellbeing programme
- Sick pay
Work Location: In person
