Education coach Work, Jobs in Eastbourne, Esx (with Salaries)

Head of Customer Service
MK Dental and Implant Clinic —Brighton and Hove
- £15 - £17 an hour
- Full-time
- Management
- Customer service
- Computer literacy
Quick apply
5d
People Practice Development Trainer
Southdown —Lewes
- £34,800 a year
- Communication skills
- Annual leave
Support Assistants within Education
Pink Tile Education Ltd —Hailsham
- £90 - £110 a day
- Full-time
- Communication skills
- School
- Teaching
Quick apply
Class Teacher (KS1 or KS2)
Brighton & Hove City Council —Portslade
- £32,916 - £51,048 a year
- School
9d
Global Medical Affairs Lead, Liver Disease
Roche —Burgess Hill
- Doctoral degree
- English
- Travel
6d
Support Mentors within education
Pink Tile Education Ltd —Brighton and Hove
- £90 - £110 a day
- Full-time
- Communication skills
- School
- Teaching
Quick apply
Apprentice Educator
Busy Bees —Eastbourne
- £11 an hour
- Full-time
- Mentoring
- Employee assistance programme
- Employee discount
5d
Senior Facilities Manager
CBRE —Brighton
- Full-time
- Bachelor's degree
- Leadership
Teaching Assistant
Pink Tile Education Ltd —St Leonards-on-Sea
- £90 - £110 a day
- Full-time
- Communication skills
- School
- Teaching
Quick apply
Activity Manager (Fixed Term Summer Contract)
ALPADIA Language Schools SA —Brighton
- Microsoft Outlook
- English
- Microsoft Office
Quick apply
Registered Veterinary Nurse - Seeking a rewarding position
Companion Care —Burgess Hill
- £29,000 - £35,000 a year
- Part-time
- Employee discount
Apprentice Butcher
M&B Meats Limited —Brighton
- £16,640.00 - £31,724.16 a year
- Overtime
- Customer service
- English
- Communication skills
Quick apply
2d
Retail Customer Service - 40 Hours
Betfred —Burgess Hill
- £12.71 an hour
- Weekend availability
- Customer service
- Cash handling
- Annual leave
- Employee assistance programme
Quick apply
12d
Area Chef Manager
Aspens —Burgess Hill
- £32,000 - £35,000 a year
- Full-time
- Sales
- Leadership
- School
6d
Nursery Room Manager
N Family Club —Hove
- £30,118 - £33,738 a year
- Full-time
- Childcare
- Customer service
- Working with children
- Paid training
- Employee discount
Quick apply

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People Practice Development Trainer
Southdown —Lewes
A full UK driving licence and access to a vehicle (essential). Blue Light card: access to discount services for the social care sector with savings across…
£34,800 a year
Learning & Development Trainer
Elite Children's Care Group —Greenhithe
Must hold a full driving licence and have access to a vehicle. Elite Children's Care Group is a provider supporting children and young people with Autism and…
Quick apply

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Head of Customer Service

MK Dental and Implant Clinic
Brighton and Hove

Quick apply

Job details

Full-time
£15 - £17 an hour
5 days ago

Qualifications

Management
Customer service
Computer literacy
Complaint handling
Patient care
Leadership
Communication skills

Full job description

Customer Service Leader

Reports To

Practice Manager / Practice Owner

Job Purpose

The Customer Service Leader is responsible for delivering an exceptional patient experience throughout every stage of the patient journey. This role leads the reception and patient care team, ensuring outstanding customer service, efficient practice operations, and high levels of patient satisfaction, retention, and loyalty. The Customer Service Leader acts as a role model for professionalism, communication, and patient-focused care while supporting the achievement of the practice's business objectives.

Key ResponsibilitiesPatient Experience & Customer Service

Lead and inspire the reception and patient care team to provide a consistently outstanding patient experience.
Ensure all patients are welcomed warmly and treated with professionalism, empathy, and respect.
Manage patient enquiries, concerns, and complaints promptly and effectively, seeking positive resolutions.
Monitor patient feedback and implement improvements to enhance service quality.
Develop and maintain strong relationships with patients to encourage loyalty and referrals.
Ensure all patient communications, including telephone, email, SMS, and face-to-face interactions, reflect the practice's values and standards.

Team Leadership

Supervise, support, and coach reception and customer service team members.
Conduct regular team meetings, performance reviews, and one-to-one coaching sessions.
Train new team members on customer service standards, systems, and practice procedures.
Foster a positive, collaborative, and high-performing team culture.
Lead by example in professionalism, appearance, and communication.

Practice Operations

Oversee appointment scheduling to maximise diary efficiency and patient convenience.
Ensure patient records are maintained accurately and confidentially in line with GDPR and practice policies.
Monitor reception workflows and identify opportunities to improve efficiency.
Support the implementation of practice systems, procedures, and service initiatives.
Work closely with clinicians and management to ensure smooth day-to-day operations.

Patient Journey Management

Monitor and improve every stage of the patient journey from initial enquiry through treatment completion.
Ensure treatment plans and financial information are communicated clearly and professionally.
Support patients with treatment coordination and follow-up communications.
Promote patient education and awareness of available services and treatment options.

Business Performance

Support practice growth through excellent patient retention and service standards.
Monitor key performance indicators (KPIs) such as patient satisfaction, conversion rates, cancellations, and recall effectiveness.
Identify opportunities to improve revenue through enhanced patient engagement and service delivery.
Assist with marketing initiatives, patient referral programmes, and community engagement activities.

Compliance & Quality Assurance

Ensure compliance with all relevant regulations, including GDPR, CQC standards, and practice policies.
Maintain high standards of confidentiality, professionalism, and safeguarding.
Support quality improvement initiatives and audits as required.

Skills & ExperienceEssential

Previous experience in a customer service leadership, supervisory, or management role.
Excellent communication and interpersonal skills.
Strong organisational and problem-solving abilities.
Experience handling customer complaints and difficult situations professionally.
Ability to motivate, coach, and develop team members.
High level of computer literacy and experience using practice management systems.
Professional appearance and positive attitude.

Desirable

Experience within a dental, healthcare, or private medical practice.
Knowledge of dental terminology and patient care processes.
Experience with treatment coordination and patient conversion.
Understanding of CQC and GDPR requirements.

Personal Attributes

Patient-focused and passionate about delivering exceptional service.
Empathetic, approachable, and professional.
Positive and proactive mindset.
Strong attention to detail.
Calm and confident under pressure.
Committed to continuous improvement and team development.
Able to build trust and strong working relationships across the practice.

Key Performance Indicators (KPIs)

Patient satisfaction scores and reviews.
New patient enquiry conversion rates.
Patient retention and recall effectiveness.
Appointment utilisation and diary efficiency.
Reduction in complaints and service issues.
Team engagement and performance standards.
Achievement of practice growth and service objectives.

Mission of the Role

"To create an outstanding patient experience that exceeds expectations, builds lasting relationships, and supports the success and reputation of the dental practice through exceptional customer service leadership."

Job Type: Full-time

Pay: £15.00-£17.00 per hour

Work Location: In person

Quick apply

Refine Your Search

education coach jobs in eastbourne, esx

Head of Customer Service

People Practice Development Trainer

Support Assistants within Education

Class Teacher (KS1 or KS2)

Global Medical Affairs Lead, Liver Disease

Support Mentors within education

Apprentice Educator

Senior Facilities Manager

Teaching Assistant

Activity Manager (Fixed Term Summer Contract)

Registered Veterinary Nurse - Seeking a rewarding position

Apprentice Butcher

Retail Customer Service - 40 Hours

Area Chef Manager

Nursery Room Manager

More jobs to discover

I want to receive the latest job alerts for education coach in eastbourne, esx

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