Warrington Innovation Network (WIN PCN) is seeking an experienced, motivated and highly organised PCN HR & Compliance Manager to provide operational leadership across workforce management, governance, compliance, quality assurance, organisational risk, health and safety, and workforce assurance functions.
Reporting to the PCN Strategy & Development Manager, this pivotal management role is responsible for ensuring the PCN operates safely, effectively and in accordance with NHS contractual requirements, CQC standards, employment legislation and organisational policies. The post holder will lead on the development, implementation and oversight of robust governance frameworks, workforce compliance processes, organisational policies and assurance systems, supporting a culture of accountability, continuous learning and continuous improvement.
Working closely with the PCN Strategy & Development Manager, Clinical Safety Lead, Practice Managers, ARRS colleagues and other key stakeholders, the successful candidate will oversee workforce governance, HR processes, regulatory compliance, risk management, health and safety, quality assurance activities and organisational performance reporting. They will play a key role in supporting CQC readiness, workforce development, organisational learning and the delivery of high-quality, compliant services across the network.
This is an exciting opportunity for an experienced manager with a strong background in HR, governance, compliance and organisational assurance, who thrives in a fast-paced healthcare environment and is passionate about supporting staff development, embedding best practice, driving continuous improvement and ensuring the highest standards of patient safety and organisational effectiveness.
About Us
Warrington Innovation Network (WIN PCN) is a forward-thinking Primary Care Network comprising six GP practices, serving over 48,000 patients across Warrington.
We are committed to innovation, collaboration, workforce development, and delivering high-quality patient care through integrated working across our member practices.
Our member practices include:
- 4Seasons Medical Centre
- Chapelford Medical Centre
- Culcheth Medical Centre
- Guardian Medical Centre
- Parkview Medical Centre
- Springfields Medical Centre
Please note: We are unable to accept applications from individuals currently employed at any of our member practices.
Key Responsibilities
Workforce Management & HR
- Provide day-to-day management, support and oversight of PCN-employed staff.
- Coordinate recruitment, onboarding, induction, probation and workforce compliance processes.
- Maintain workforce records and ensure compliance with employment legislation, NHS requirements and organisational policies.
- Coordinate appraisal processes, supervision arrangements and workforce development activities.
- Monitor sickness absence, annual leave, wellbeing and retention indicators.
- Support employee relations processes, liaising with external HR providers where appropriate.
- Coordinate workforce planning activities and support the deployment and integration of ARRS roles.
- Maintain oversight of mandatory training, professional registrations, DBS requirements and workforce compliance standards.
- Support managers in the application of employment policies, HR procedures and workforce governance frameworks.
- Promote a positive, inclusive and high-performing organisational culture that supports staff engagement, development and retention.
Governance, Compliance & Risk Management
- Lead and maintain governance systems across the PCN, ensuring compliance with NHS contractual, CQC, employment, statutory and regulatory requirements.
- Develop, implement, review and monitor organisational policies, procedures and standard operating procedures.
- Promote the consistent implementation and embedding of organisational policies across all PCN functions and services.
- Maintain organisational risk registers and ensure mitigation plans are implemented, monitored and reviewed.
- Coordinate incident reporting, investigations, learning reviews and action plans.
- Monitor compliance with NHS contractual and organisational requirements, escalating concerns where required.
- Coordinate CQC readiness activities and support inspection preparation.
- Support the PCN Strategy & Development Manager in fulfilling Registered Manager responsibilities.
- Produce governance and assurance reports for leadership meetings and stakeholders.
- Promote a culture of accountability, organisational learning and compliance throughout the organisation.
Workforce Assurance & Organisational Compliance
- Lead workforce compliance processes, including monitoring of mandatory training, professional registrations, DBS checks and onboarding requirements.
- Develop and maintain workforce assurance frameworks and compliance monitoring processes.
- Ensure systems are in place to monitor, report and improve workforce governance standards.
- Coordinate organisational training requirements to support regulatory compliance and workforce development priorities.
- Support the planning and delivery of Practice Learning Time (PLT) sessions, workforce development events and staff engagement initiatives.
- Maintain accurate compliance records to support audit, inspection and assurance requirements.
- Monitor organisational action plans and ensure agreed actions are completed within agreed timescales.
Health, Safety & Quality Assurance
- Act as the operational lead for Health & Safety across the PCN.
- Oversee workplace risk assessments and ensure compliance with health and safety legislation.
- Ensure Health & Safety policies and procedures are implemented, embedded and regularly reviewed.
- Coordinate accident reporting, investigations and organisational learning.
- Support business continuity and emergency preparedness planning.
- Maintain oversight of quality assurance frameworks and compliance monitoring systems.
- Lead internal audit programmes and organisational assurance activities.
- Monitor actions arising from audits, complaints, incidents and inspections.
- Support implementation of organisational quality, safety and governance policies.
- Promote a culture of continuous quality improvement and patient safety.
- Support compliance with CQC Fundamental Standards and NHS best practice requirements.
Organisational Assurance & Performance
- Monitor workforce, governance and compliance performance indicators.
- Produce workforce, governance and compliance reports for leadership meetings and stakeholders.
- Support DES, workforce and organisational reporting requirements.
- Coordinate organisational audits, surveys and assurance activities.
- Support organisational performance improvement initiatives.
- Escalate workforce, governance and compliance risks appropriately.
- Support effective decision-making through the provision of accurate governance and assurance information.
- Contribute to organisational planning and continuous improvement programmes.
Stakeholder Engagement
Build and maintain effective working relationships with:
- Member Practices
- Practice Managers
- Clinical Leads
- ARRS Staff
- General Practitioners
- Integrated Care Board (ICB) Teams
- Community and Secondary Care Providers
- External HR Providers
- Regulatory Bodies
- NHS England Teams
- Training and Education Providers
- External Contractors and Service Providers
- Represent the PCN at meetings, forums and working groups as required.
- Support collaborative working across the wider healthcare system.
- Promote engagement, communication and partnership working across PCN teams and member practices.
Leadership Responsibilities
- Directly manage designated PCN staff and functions.
- Act as the organisational lead for workforce governance, compliance and policy implementation.
- Ensure governance frameworks, policies and procedures are effectively communicated and embedded across the organisation.
- Provide leadership in developing a culture of compliance, accountability, continuous improvement and organisational learning.
- Support staff development through coaching, mentoring and supervision.
- Lead workforce engagement and organisational development initiatives.
- Promote collaborative working across PCN teams and member practices.
- Support delivery of organisational priorities, objectives and strategic ambitions.
- Foster a culture of openness, quality, accountability and continuous improvement.
Qualifications & Experience
- Degree-level qualification or equivalent management experience.
- Significant management experience within primary care, healthcare, NHS, or a related environment.
- Experience of managing teams, workforce planning, and HR processes.
- Experience of operational management and service delivery.
- Knowledge of NHS primary care, PCNs, and ARRS workforce models.
- Experience of governance, compliance, quality improvement, and risk management.
- Understanding of CQC standards and regulatory requirements.
- Experience of contract monitoring, performance management, and reporting.
Skills & Attributes
- Strong leadership and staff management skills.
- Excellent organisational and workload management abilities.
- Effective communication and interpersonal skills.
- Ability to build strong relationships with a wide range of stakeholders.
- Strong analytical and problem-solving skills.
- Ability to prioritise competing demands and work autonomously.
- Commitment to delivering high-quality services and continuous improvement.
Other Requirements
- Full UK driving licence and access to own vehicle.
- Ability to travel between PCN sites as required.
Job Type
- Permanent
- Salary - starting salary noted only, this is negotiable depending on experience
- Full-Time / Part-Time (Hours Negotiable)
- Monday to Friday – Daytime Hours
Work Location
WIN PCN Offices, Bath Street Health & Wellbeing Centre, Warrington, with travel across WIN PCN member practices as required.
For an informal discussion about this opportunity, please contact Hannah Glyde, PCN Strategy & Development Manager, [email protected]
Job Types: Full-time, Permanent
Pay: From £40,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Experience:
- Primary Care / NHS managerial: 3 years (required)
Work Location: In person
