Helpdesk engineer Work, Jobs in Eastleigh, Ham (with Salaries)

IT Support Engineer
Reticom Ltd —Gosport
- From £25,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Driving
- Sick pay
Quick apply
IT Delivery & Service Manager
Elliotts —Southampton
- Full-time
- Employee discount
Quick apply
14d
Fire Alarm Installation Engineer
Emcor —Eastleigh
- Up to £44,000 a year
- Overtime
- Automotive diagnostics
- Employee assistance programme
- Referral programme
Quick apply
Helpdesk Operator - Fire & Security
Emcor —Eastleigh
- £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
- Referral programme
Quick apply
Fire & Security Installation Engineer- Southampton
Emcor —Eastleigh
- Up to £44,000 a year
- Overtime
- Automotive diagnostics
- Employee assistance programme
- Referral programme
Quick apply
IT Field Engineer
Penningtons Manches Cooper LLP —Basingstoke
- Full-time
- Driving
- Travel
- Organisational skills
Fire & Security Engineer
Emcor —Eastleigh
- £44,000 a year
- Overtime
- Automotive diagnostics
- Employee assistance programme
- Referral programme
Quick apply
Customer Service Advisor
Kier Group —Basingstoke
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Flexible schedule
1d
Commercial Gas Engineer
OCS Group —Andover
- Driving
Quick apply
Service Engineer
OSI Maritime Systems —Waterlooville
- Military
- Engineering
- Windows
- Annual leave
- Flexible schedule
Quick apply
Field Service Engineer (m/f/d)
Scienion —Portsmouth
- Hybrid work
- Up to 50% travel
- Engineering
- English
Quick apply

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IT Support Engineer

Reticom Ltd
Gosport

Quick apply

Job details

Permanent | Full-time
From £25,000 a year

Benefits

Casual dress
Sick pay
On-site parking

Qualifications

Driving Licence
Software troubleshooting
Customer service
GCSE
Technical support
Driving
IT support
IT
Time management

Full job description

Employer description:

Partnering with a number of clients, Reticom build, upgrade and optimise IT infrastructures for companies across the South, whilst providing an IT support service for existing customers.

Overview:

We are now looking for an eager candidate to join us.

The 1st Line Support Engineer will be acting as the first point of contact of our customers whilst helping us deliver a high-quality support to all our clients at all times.

The employee is responsible for solve and fix customer problems and escalate more complex issues to our 2nd Line Support Team.

Main responsibilities:

The individual in the role is accountable for setting the internal standards in delivery, record keeping, reliability and time management.

Provide excellent customer experience at all times
Respond efficiently to support requests coming from all channels
Responsibly for smooth handling of all incoming calls, and raising tickets on our helpdesk database
Take time to review user history before attending to any request
Liaise with partners and third-party companies to resolve client’s issues
Work to resolve and respond to issues based on agreed customer SLA’s
Creating documentation and or documenting solutions in the service desk tools
Conduct in-house IT support for internal users as and when required
Undertake any other duties as required by the business

Desirable skills / Personal qualities:

Some understanding of IT infrastructure solutions
Ability to engage meaningfully with all stakeholders
Ability to give instructions to a non-technical audience
Great organisation and problem-solving skills
Confidence to build relationships and deal with variety of situation

Experience:

We would like candidates to have with some previous hands-on IT experience; whether that’s commercial work experience or helping family and friends with IT issues
Looking for hobbyist – those who fixes / builds computers in their spare time

Job Types: Permanent, Full-time

Pay: From £25,000.00 per year

Benefits:

Casual dress
On-site parking
Sick pay

Ability to commute/relocate:

Gosport PO13 0EQ: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (preferred)

Experience:

Technical support: 1 year (preferred)
Customer service: 1 year (preferred)

Licence/Certification:

Driving Licence (preferred)

Work Location: Hybrid remote in Gosport PO13 0EQ

Quick apply

Refine Your Search

helpdesk engineer jobs in eastleigh, ham

IT Support Engineer

IT Delivery & Service Manager

Fire Alarm Installation Engineer

Helpdesk Operator - Fire & Security

Fire & Security Installation Engineer- Southampton

IT Field Engineer

Fire & Security Engineer

Customer Service Advisor

Commercial Gas Engineer

Service Engineer

Field Service Engineer (m/f/d)

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