it support Work, Jobs in eastleigh (with Salaries)

IT Service Desk Analyst
Practice Plus Group IUC —Totton
- £25,000 - £28,000 a year
- Rotating shift
- Windows
8d
IT & Document Control Assistant
SB Joinery (UK) Ltd —Stockbridge
- £28,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Scripting
- Free parking
- Profit sharing
Quick apply
1h
IT Support Officer
Southampton Primary Care Ltd —Southampton
- £28,275 a year
- Full-time
- Customer service
- Windows
- Computer networking
Quick apply
5d
IT Operations Graduate
Rapid Repair Network Limited —Lyndhurst
- Full-time
- JavaScript
- No degree
- Organisational skills
Quick apply
1st Line Support Engineer
Lester Aldridge —Southampton
- Microsoft Powerpoint
- Microsoft Word
- Azure
Customer Technical Support
Canary Care Global Limited —Winchester
- Up to £33,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
18h
Entry Level IT
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £22,568.00 - £26,436.80 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Employee assistance programme
Quick apply
14d
IT Support Engineer
Reticom Ltd —Gosport
- From £25,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Driving
- Sick pay
Quick apply
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Help Desk Coordinator - Siemens
Emcor —Eastleigh
- £30,056 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
BRU - System Support Analyst
Clarke Willmott LLP —Southampton
- Microsoft Excel
- Data analysis skills
- Communication skills
1d
CSS Service Desk Engineer
Roke Manor Research Limited —Romsey
- Business
IT Junior Technician
Ark Schools —Portsmouth
- Full-time
- Customer service
- IT
- In-person
- Annual leave
8d
Junior ICT Consultant
turn IT on —Totton
- £24,000 - £27,000 a year
- Full-time
- IT
- Communication skills
- School
- Employee assistance programme
Quick apply
1d
First Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £22,568.00 - £26,436.80 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Employee assistance programme
Quick apply
Field Service Engineer (IP / Networking)
Domo Tactical Communications —Whiteley
- Travel
- Computer networking
IT Support Administrator
Wärtsilä —Havant
- Azure
- ERP systems
- Analysis skills
Customer Service Representative
Babcock International —Portsmouth
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
1st Line Engineer
Onecom —Fareham
- £25,000 - £27,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
Quick apply
IT Support Technician
Custom Interconnect Ltd —Andover
- £26,450.92 a year
- Azure
- ERP systems
- Microsoft Office
Quick apply
12d

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IT Service Desk Analyst

Practice Plus Group IUC -
Totton

Apply Now

Job details

Permanent
£25,000 - £28,000 a year
8 days ago

Qualifications

Windows
ITIL
CompTIA Network+
CompTIA A+

Full job description

About The Role

As a Service Desk Analyst – Level 1, you’ll join a dedicated IT team at Practice Plus Group, supporting colleagues across a wide range of healthcare services. Based in Southampton, you’ll work rotating shifts between 7:30am and 7pm, Monday to Saturday, helping ensure our users receive fast, professional and friendly IT support.

Practice Plus Group is one of the UK’s leading independent healthcare providers, committed to delivering high‑quality, accessible care nationwide. We invest heavily in colleague development, offering clear career pathways, flexible working options and a strong focus on well being. Joining us, means becoming part of a supportive organisation where your growth, ideas and contribution genuinely matter.

What you'll be doing

Logging and prioritising tickets — Accurately record incidents and service requests in real time, ensuring correct categorisation and SLA alignment.

Managing user communication — Keep customers informed throughout the lifecycle of their issue, from first contact to resolution and closure.

Handling inbound calls — Act as the first point of contact for all IT queries, providing initial troubleshooting and guidance.

Monitoring queues — Review unassigned tickets, email requests and SLA timers to ensure timely action and escalation.

Supporting major incidents — Assist Level 2 Analysts or take ownership out of hours to drive swift resolution.

Escalating issues — Invoke technical escalation paths when required to protect SLA performance.

Maintaining documentation — Keep Service Desk procedures, knowledge articles and training materials accurate and up to date.

Collaborating with internal teams — Work closely with infrastructure, applications and third‑party suppliers to resolve issues.

Supporting new starters — Assist with On-Boarding and training of new analysts.

Driving service improvement — Contribute ideas and feedback to enhance processes, tools and user experience.

What we’ll look for in you

Customer‑focused mindset — You enjoy helping users, communicating clearly and delivering a positive support experience.

Technical troubleshooting ability — Confident diagnosing issues across Windows OS, Microsoft 365, hardware, networks and common business applications.

Attention to detail — You log accurately, follow processes and ensure nothing is missed in ticket handling.

Teamwork and initiative — Comfortable working independently or collaboratively, stepping up when workloads are demanding.

ITIL awareness — Understanding of incident, request, problem and change management principles.

Experience in a Service Desk environment — At least one year in a similar role, with strong call‑handling and ticket‑management skills.

Desirable certifications — CompTIA A+/N+, Microsoft certifications, SDI or M365 accreditations are beneficial.

For more information, please see the downloadable Job Description attached to the advert. Or to talk to the lead recruiter for this role, please contact George Robinson - [email protected]

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

#LI-GR1 #PracticePlusGroup #IUC

Apply Now

Refine Your Search

it support jobs in eastleigh

IT Service Desk Analyst

IT & Document Control Assistant

IT Support Officer

IT Operations Graduate

1st Line Support Engineer

Customer Technical Support

Entry Level IT

IT Support Engineer

Service Desk Analyst

Help Desk Coordinator - Siemens

BRU - System Support Analyst

CSS Service Desk Engineer

IT Junior Technician

Junior ICT Consultant

First Line Support

Field Service Engineer (IP / Networking)

IT Support Administrator

Customer Service Representative

1st Line Engineer

IT Support Technician

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