Customer experience manager Work, Jobs in Ebbsfleet, Ken (with Salaries)

Facilities Services Manager
Discovery Park Management Ltd —Sandwich
- Up to £50,000 a year
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
Purchasing and Accounts Coordinator
Page and Sons —Ramsgate
- £15 an hour
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
Quick apply
11h
Retail Sales Advisor - Broadstairs
Oak Furnitureland —Broadstairs
- £42,000 - £45,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Lodge Manager
Churchill Retirement PLC —Broadstairs
- £19,642.86 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Customer service
HR Case Manager - Field Based ( Nationwide travel)
Iceland —Broadstairs
- Full-time
- Management
- Analysis skills
- Driving
- Store discount
- Employee discount
14d
Deputy Manager - Thanet 32 hours
New Look —Thanet District
- Full-time
- Management
- Organisational skills
- Communication skills
- Employee discount
Customer Experience Manager
Sainsbury's —Herne Bay
- From £32,700 a year
- Management
- Leadership
- Employee discount
1d
Supervisor
Holland & Barrett —St. Peters
- £14.52 an hour
- Full-time
- Customer service
- Leadership
- Store discount
- Annual leave
10d
Customer Success Manager
Integrated Care 24 Ltd —Ashford
- Up to £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Presentation skills
14d
Aftersales Advisor
Perrys Motor Sales Ltd —Broadstairs
- £29,000 - £30,000 a year
- Full-time
- Communication skills
- Employee discount
5d
Store Manager - Broadstairs
Oak Furnitureland —Broadstairs
- £45,000 - £50,000 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme
Concession Store Manager (Mamas & Papas at M&S)
Mamas & Papas —Broadstairs
- Full-time
- Employee discount
Quick apply
Sales and Customer Service Administrator
Quex Activity Centre —Birchington
- £13.00 - £13.50 an hour
- Part-time
- CRM software
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
7d
Compliance Development Officer
Finamply —Herne Bay
- From £38,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Communication skills
- Free parking
- Employee discount
Quick apply
3d
Sales Colleague
Currys —Broadstairs
- £12.71 an hour
- Part-time
- Sales
- Annual leave
- Employee discount
5d
Retail Customer Service
Entain —Ramsgate
- Overtime
1d
Business Development Manager
Wynsdale Group Ltd —Faversham
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Contracts
- Health & wellbeing programme
- Work from home
Quick apply
7d
Service Delivery Manager
Southeastern Railway —Ramsgate
- £61,000 a year
- Microsoft Excel
- Engineering
- IT
- Annual leave
Quick apply
6d
Sales Executive
Perrys Motor Sales Ltd —Broadstairs
- £25,000 a year
- Weekend availability
- Sales
- Customer service
- Employee discount
Merchandiser - Margate
Smiths News —Margate
- £12.71 - £14.24 an hour
- Part-time
- Merchandising
- Communication skills
- Annual leave

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customer experience manager jobs near ebbsfleet, ken

Facilities Services Manager

Discovery Park Management Ltd -
Sandwich

Quick apply

Job details

Permanent | Full-time
Up to £50,000 a year
3 days ago

Benefits

Free parking
Health & wellbeing programme
On-site gym
Free flu jabs
Discounted or free food
Company pension
Canteen
Employee discount
Sick pay
On-site parking

Qualifications

Environmental protection
NEBOSH
Facilities management
Supervising experience
Customer relationship management
Organisational skills

Full job description

Main Purposes of the Job

The Facilities Services Manager is responsible for leading the delivery of facilities services across all multi-let facilities and wider estate. The role ensures that services are delivered in line with health and safety requirements, environmental standards, company procedures, relevant legislation and client/tenant requirements. This role is also responsible for maintaining budgetary control and delivering high standards of customer service.

Essential Duties and Responsibilities

Provide overall leadership and direction to the Facilities Services operational managers responsible for Security, Front of House, Estates, Logistics, Cleaning, Grounds Maintenance and Internal Maintenance.
Support the delivery of the business's strategic objectives and priorities, ensuring effective communication and collaboration across all teams.
Set and ensure the achievement of key performance indicators (KPIs) for the teams. Taking corrective action where required to maintain and continuously improve standards across the buildings and wider estate.
Empower and coach direct reports to deliver high levels of performance across facilities services.
Develop and implement service standards and methods to improve overall efficiency and satisfaction levels.
Support the delivery of contracted soft services for tenants, either directly or through liaison with the Site Operations Coordinator.
Oversee third party contracts, ensuring the correct standard of service is provided in accordance with the agreed contract.
Identify opportunities for service improvements and efficiencies, cost savings or commercial gains.
Maintain a good working knowledge of relevant health and safety legislation.
Proactively identify and manage risk, developing effective controls and mitigation and deals with issues across sites, escalating where appropriate.
Maintain a safe working environment with the areas of responsibility and ensures all near misses and accidents are reported and investigated to prevent recurrence.
Ensure Standard Operating Procedures (SOPs), Risk Assessments and Method Statements are in place, regularly reviewed and kept up to date.
Ensure across all areas of responsibility the team are appropriately trained and records available
Develop and maintain excellent client and customer relationships, taking a proactive approach to ensure the highest standards of service in relation to the operational needs of the building and estate.
Demonstrate strong management qualities to drive performance and engagement across the business and team.
Manage, motivate, and develop reporting staff through effective induction, training and development and annual appraisals.
Manage a complex varied team covering 24/7 operations.
Prepare and present reports to the leadership team and clients.
Uses data to monitor performance, predict trends and inform service improvements.
Uses relevant management software to plan, track and manage activity and projects.
Develops a continuous improvement culture through the reporting teams.
Manage the Discovery Park Fleet
Implement quality standards across all areas of responsibility.
Via a suitable subcontractor manage external maintenance works, including roof repairs, pressure washing, façade cleaning, and other building envelope maintenance tasks.
Conduct regular inspections of external structures and surfaces to identify maintenance needs, safety hazards, and potential issues requiring attention.
Coordinate with external contractors, suppliers, and service providers to schedule and oversee maintenance activities, ensuring timely completion and compliance with quality standards.

Additional Duties and Responsibilities

As required by the business and/or directed by management.

Person Specification

Essential

Previous experience in facilities management.
Facilities Management qualification, or equivalent work-based experience within a facilities management environment.
Previous experience managing third parties and contractors.
Understanding and knowledge of health and safety legislation and environmental protection requirements
Awareness of workplace health and safety.
Experience in successful client management and relationships building.
Ability to provide clear direction, set expectations and drive high levels of team performance.
Excellent organizational skills
Ability to encourage collaboration across teams and align colleagues towards common goals.
Experience of providing timely and assertive decision making.

Desirable

NEBOSH Certificate or Diploma in Occupational Health and Safety (or equivalent)
Membership of a relevant professional body

Pay: Up to £50,000.00 per year

Benefits:

Canteen
Company pension
Discounted or free food
Employee discount
Free flu jabs
Free parking
Health & wellbeing programme
On-site gym
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in ebbsfleet, ken

Facilities Services Manager

Purchasing and Accounts Coordinator

Retail Sales Advisor - Broadstairs

Lodge Manager

HR Case Manager - Field Based ( Nationwide travel)

Deputy Manager - Thanet 32 hours

Customer Experience Manager

Supervisor

Customer Success Manager

Aftersales Advisor

Store Manager - Broadstairs

Concession Store Manager (Mamas & Papas at M&S)

Sales and Customer Service Administrator

Compliance Development Officer

Sales Colleague

Retail Customer Service

Business Development Manager

Service Delivery Manager

Sales Executive

Merchandiser - Margate

I want to receive the latest job alerts for customer experience manager in ebbsfleet, ken

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