NHSP ID: 89824
Job Title: Senior Homecare Clerk
Department: Pharmacy Homecare
Duration: This is a temporary role, and it is currently due to last until roughly October 2026
Location: Kent & Canterbury Hospital, Canterbury, CT1 3NG
Hours: 22.5 hours per week
Any 3 days between Mon – Fri
8am - 4pm, 8:30am - 4:30pm or 9am - 5pm
Pay Banding: Band 3 – £12.94 per hour
Trust: East Kent Hospitals University NHS Foundation Trust
The postholder must have the following experience:
Administrative experience
Job Description
The Homecare Team is based at Kent and Canterbury Hospital and works closely with multiple clinical specialties to support the safe and timely supply of medicines via approved homecare companies. The team provides pharmacy homecare services across all hospital sites, working collaboratively with clinical staff and homecare companies to deliver effective clinical support.
The job itself includes:
· To support the day-to-day running of the Pharmacy Homecare Office, ensuring administrative tasks are completed accurately, efficiently and within agreed timescales.
· To provide guidance and support to Homecare Clerks and new starters, under the direction of the Assistant Team Leader and in line with agreed procedures.
· To undertake the processing, ordering and monitoring of homecare prescriptions from third-party providers, prioritising work according to deadlines and patient need.
· To resolve invoicing queries, including the use of pharmacy systems such as CMM, and to process credits in accordance with local procedures.
· To identify and report supply, ordering or invoicing issues to the Assistant Team Leader in a timely manner.
· To initiate urgent medicine orders via homecare companies, following established processes, to reduce the risk of patients running out of medication.
· To ensure prescriptions processed have appropriate funding in place by carrying out checks on relevant systems, including Blueteq, and escalating discrepancies as required.
· To review monthly homecare statements and follow up routine discrepancies with homecare providers, escalating complex issues to senior staff.
· To liaise with Trust Finance colleagues, specialist nurses, consultants, secretarial staff, pharmacy colleagues and homecare companies to support effective service delivery.
· To communicate relevant availability and supply information to clinical teams, ensuring messages are accurate, clear and timely.
· To work in accordance with Trust policies, standard operating procedures and information governance requirements at all times.
· To maintain accurate records, including filing and archiving of homecare documentation in line with local procedures.
· To monitor shared homecare email inboxes and respond to routine queries, escalating issues to the Assistant Team Leader where appropriate.
· To undertake training and development activities as required for the role and support the training of Homecare Clerks within own scope of competence.
· To contribute suggestions for improvements to working practices in order to support service efficiency and effectiveness.
· To assist with the implementation and use of homecare company portals and pharmacy systems, following training and guidance provided.
· To carry out general office duties, including photocopying, correspondence and mail handling, to support the effective running of the service.
· To assist with the collection and reporting of Pharmacy Key Performance Indicator (KPI) data under the direction of the Assistant Team Leader.
· To support the Assistant Team Leader and Team Leader with administrative tasks related to ordering, invoicing and system updates, appropriate to Band 3 responsibility.
· To act as a point of contact in the absence of senior staff for routine matters, escalating non-routine or complex issues appropriately.
You’ll learn the following whilst working at the trust:
1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
As a member of NHS Professionals, you have fantastic benefits:
· Competitive pay rates - work this week, get paid next week
· Essential support when you need it- 24/7 365 days - call us anytime
· Multi locational - work across neighbouring Trusts
· Manage your shifts and timesheets on the go - access your “My Bank” shift portal anywhere, anytime online or through your smartphone
· Varied working options to suit your lifestyle - access to the Bank gives you options of ad hoc shifts or longer-term placements
· Training and development opportunities - Keep up with the essentials and more
· Build holiday allowance for every shift you work - your work life balance is important to us
· Stakeholder pension scheme available - a flexible future for you and yours
Who are NHS Professionals?
We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
Apply Today
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
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Pay: £12.94 per hour
Work Location: In person
