The Claims Handler will manage a caseload of EL/PL delegated authority fixed fee cases on behalf of a number of insurance clients, working in conjunction with a Technical Support Lawyer who will be involved in setting strategies and making liability decisions, as well as responsible for their technical development. The role requires a forensic and analytical approach to the issues together with experience and/or appreciation of the documents and evidence required in these types of cases.
The work type likely to feature in the case load are Pre-action disclosure files, Infant Approval Hearings and EL/PL files handled on a Delegated Authority basis. In addition the Assistant File Handler will support File Handlers on tasks within their caseloads.
-
Considering concepts and merits of primary and secondary liability in employer and public liability claims.
- Handling matters in accordance with client SLA’s.
- Initial report/review and setting strategy for the management of the claim.
- Reviewing evidence (eg. Witness statements, GP records, Occupational Health/ Personnel records, property inspection reports).
- Dealing with Disclosure.
- Conducting investigations.
- Conducting CMC’s and applications.
- Review and report re exchange of evidence, receipt of medical evidence, joints statements or at any other stage.
- Instructing Counsel/investigators/medical and other experts.
- Drafting questions to medical experts.
- Costs Schedules.
- Dealing with routine correspondence & reviewing matters throughout.
- Drafting in general.
- Research.
- Counter Schedule.
- Pre-Trial reports.
- Attending Conferences and Trial with Counsel.
- Preparing/checking Trial Bundles.
- CRU appeal.
- To ensure compliance with the SRA Standards & Regulations.
Working Hours
35 hours per week Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton Office. We are hybrid workers with attendance required 1 day a week in the office
Essential
- Self-confident with good telephone and communication skills with people at all levels inside and outside the business
- An ability to organise and prioritise tasks using initiative
- Calm under pressure with the ability to re-prioritise and delegate effectively when required
- An ability to maintain attention to detail when dealing with repetitive tasks
- Good Literacy and IT skills
- Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met
- Ability to work effectively within the Keoghs Shared Behaviour framework
- Contributes actively to an environment in which colleagues work cooperatively with each other.
- Ability to meet performance targets
- Positive, confident and enthusiastic
- Excellent listening, verbal and written communication skills
- Good client care skills and evidence of working to client guidelines on a delegated basis
- Ability to prioritise work, keep to deadlines and work under pressure
- High level of analytical skills
Desirable
- Previous personal injury file handling experience
- Legal Education- ILEX, LPC or equivalent work experience
- Experience of handling a caseload of EL/PL files would be advantageous.
- Previous litigation experience is preferred
- Good advocacy skills
Values:
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
We are connected
We are Dynamic
We are Innovative
We succeed together
-
25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Family Cover Private Medical Insurance ( Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death in Service
- Critical Illness Cover
- PHI/Income Protection ( Private health insurance)
- Pension Contribution based 5% Employee / 3% Employer
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
- after successfully completing probation
Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.
With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.
We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we’ve transformed the claims handling process for low-value personal injury claims; we’ve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.
