About the Role
We are seeking a highly organized and data-driven Inventory & Operations Coordinator to assume full accountability for our global stock lifecycle and customer service support systems.
This is a remote-first position offering excellent flexibility. However, as the successful candidate will serve as the critical link between our physical logistics and digital datasets, proximity to one of our regional operational hubs is highly advantageous. These key locations include our UK Headquarters and manufacturing facility in Telford or our UK distribution center in Derby.
This role goes beyond routine maintenance. You will play a pivotal part in implementing a brand-new stock control system, managing international warehouse partnerships (US & UK), and optimizing logistics for new product introductions. If you are a proactive problem-solver who excels at connecting data, warehouse management, and customer satisfaction, we welcome your application. Key Responsibilities
1. Inventory Management & Systems Control
- System Implementation: Assist in the deployment of a new stock control system and take complete operational ownership post-launch.
- Data & Forecasting: Analyze sales data to classify product segments, manage forecasting matrices, and implement automated low-stock triggers.
- Supply Chain & Logistics: Coordinate with our US and UK third-party logistics (3PL) partners and suppliers to enforce Service Level Agreements (SLAs) and optimize lead times.
- Core Administration: Process material orders, maintain accurate Bills of Materials (BOM), and execute a rigorous schedule for routine stock reconciliations.
2. Product Launch & Interdepartmental Alignment
- Launch Coordination: Oversee the logistical framework for new product releases, ensuring stock is optimally distributed across regional warehouses ahead of schedule.
- Cross-Functional Communication: Serve as the primary point of contact for the Sales and Marketing divisions, providing real-time visibility into stock availability and pipeline status.
3. Customer Service Operations
- Process Optimization: Manage and refine the customer service workflow, collaborating across departments to resolve escalated issues and uphold service standards.
Candidate Profile
- Technical Proficiency: Proven experience with, or a strong aptitude for, dedicated stock control systems and data-driven inventory management.
- Analytical Mindset: A detail-oriented approach with the ability to identify cost-saving opportunities and resolve operational bottlenecks.
- Communication Skills: Excellent interpersonal communication skills, with the ability to interface effectively with both warehouse personnel and executive teams.
- Organizational Excellence: Highly structured workflow with a focus on data integrity, report generation, and inventory accuracy.
- Mobility: Comfortable working in a remote environment, with the willingness to travel occasionally to our physical sites in Telford, Derby, or Florida as business needs require.
Key Performance Indicators (KPIs)
- Inventory Accuracy: Maintenance of near-perfect alignment between physical warehouse counts and digital inventory records.
- Product Go-To-Market: Seamless, on-time execution of logistical pipelines for all scheduled product launches.
Reporting & Insight: Delivery of structured weekly and monthly operational reports covering stock levels, cost metrics, and customer service performance to the management team.
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Company pension
- Employee discount
- Work from home
Work Location: Hybrid remote in Telford TF3 3BD
