Job Advert
IT Infrastructure Support Technician
Location: Site-Based, Stoke-on-Trent (with responsibility for group-wide IT support)
Reporting to: IT Support Manager
The Role:
This is an onsite role to be based at our Stoke-on-Trent site, you’ll play a pivotal role in providing IT support across all our group sites. As an IT Infrastructure Support Technician, you will provide front line system users with computer support and IT maintenance – from the initial customer request through to final resolution. You’ll troubleshoot and resolve issues relating to hardware, networking, operating systems, and applications while effectively communicating technical advice to non-technical audiences.
Key Responsibilities:
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Deliver 1st line technical support by monitoring and prioritising user requests via the IT helpdesk system, ensuring tickets are assigned, resolved, and closed within SLAs.
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Provide IT support across all group sites, including troubleshooting and resolving software and hardware issues and providing support for Office 365 applications.
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Respond to system alerts and escalate issues when necessary.
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Monitor and maintain backup systems across the business.
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Assist in the installation and configuration of networking infrastructure and other IT equipment at various locations.
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Configure and maintain computers, tablets, and mobile phones for users across the group.
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Onboarding of new users and decommissioning of leavers to the business, maintain the asset register of all IT equipment been issued or returned to IT.
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Collaborate with the broader IT team, including Infrastructure, Software, and Security teams, to deliver comprehensive support.
About You:
To succeed in this role, you’ll need a strong background in IT support and the ability to work across multiple sites in a fast-paced environment.
Essential Skills and Experience:
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Strong knowledge of Windows operating systems, including installation, configuration, and troubleshooting.
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Hands-on experience with Microsoft Office 365 support.
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Excellent communication and problem-solving skills, with the ability to explain technical issues to non-technical audiences.
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A full UK driving licence and flexibility to travel to group sites as required.
Desirable Skills (Training Provided):
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Experience with Windows Server, including Active Directory.
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Familiarity with VMware and backup systems.
About BSW:
BSW Group is the largest timber and forestry business in the UK, with operating divisions spanning the whole supply chain, from tree nurseries and woodland management to sawmilling and pallets.
We market 35 million saplings annually through the country’s leading commercial tree nursery, have planted a billion trees through Tilhill Forestry, supply sustainable timber products to an array of industries as BSW Timber, and manufacture millions of pallets a year as Scott Pallets. We work to keep industry moving and aim to be the most technically advanced timber business in the country.
BSW operates as a collection of experts – an interconnected circle, where everyone and everything works together, allowing the business to constantly innovate as our people thrive.
With an ethos to use everything and waste nothing, we leverage technology and cutting-edge practices to supply the diverse demands of the UK, helping to build sustainable worlds.
Benefits:
In return, you can look forward to developing a long-term career with one of the industry’s leading employers. As well as the competitive salary, this position includes other benefits such as:
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The role comes with a competitive pay and benefits package
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Discounted rates on BSW products, including Woodfuel Direct.
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Access to an employee benefits portal with exclusive deals and discounts on high street brands, utilities, dining, and more.
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Confidential 24/7 wellbeing support.
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Cycle to Work Scheme.
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Funded learning and development opportunities to support your career growth.
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A company-provided life assurance policy.
Closing date for applications: 31st August 2026
The Company’s Job Applicant Privacy Notice is available on www.bsw.co.uk/careers/terms
We encourage you to submit your application at the earliest opportunity as we reserve the right to close this vacancy prior to the published closing date should we receive a sufficient amount of applications.
