Process manager Work, Jobs in Edenfield, Lan (with Salaries)

Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
13d
Loyalty & Retention Manager
Crown Paints —Darwen
- Full-time
Quick apply
Estimating Administrator
William Hare Ltd —Bury
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- IT
Quick apply
General Manager – Heywood
Lineage Logistics —Heywood
- Full-time
- Leadership
- Communication skills
- Annual leave
Quick apply
11d
Training and Resource Planner
John Robson (Metals) Ltd —Preston
- £33,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Free parking
Quick apply
3d
Operations Manager
Outerform Fabrications LTD —Bolton
- £50,000 - £60,000 a year
- Full-time
- Management
- ERP systems
- Continuous improvement
Quick apply
6d
Technical Manager
ABCA Group Ltd —Oldham
- Up to £42,000 a year
- Full-time
- Analysis skills
- Communication skills
Quick apply
Account Manager
Crown Oil —Bury
- £28,000 - £30,000 a year
Quick apply
Branch Manager
North West Timber Treatments LTD —Rossendale
- £34,000 - £38,000 a year
- Full-time
- Supervising experience
- In-person
- Leadership
- Free parking
Quick apply
10d
Communications Manager
Outdo —Halifax
- £45,000 - £60,000 a year
- Part-time
- Hybrid work
- Bachelor's degree
- In-person
- Free parking
- Profit sharing
Quick apply
6d
Customer Service Manager – Maternity Cover
Contained Air Solutions Limited —Manchester
- £40,000 - £50,000 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply
6d
Estate Agent
The Property Experts —Rossendale
- £8,400 a month
- Remote
- Sales
- Administrative experience
Operational Lead
mydentist —Radcliffe
- Full-time
- Analysis skills
- Travel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
14d
Sourcing Supply Co-ordinator
Essity —Stubbins
- Full-time
- Microsoft Excel
- Computer literacy
- Administrative experience
Demolition Administration and Compliance Manager
Rhodar Industrial Services Ltd —Warrington
- Up to £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
10d
People Advisor
Hakim Group —Darwen
- Full-time
- Hybrid work
Operations Support Executive
Hakim Group —Darwen
- Full-time
- Communication skills
B2B Operations Manager
Fanatics (International) Limited —Manchester
- ERP systems
- Microsoft Office
- Analysis skills
Quick apply
Recruitment & Onboarding Advisor
James Hall & Co Ltd —Preston
- £29,035.24 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
14d
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply

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Helpdesk Manager

Armstrong Building and Maintenance Limited -
Heywood

Quick apply

Job details

Permanent | Full-time
£37,500 - £40,000 a year
13 days ago

Benefits

Company pension
On-site parking

Qualifications

Management
Facilities management
Maintenance
Leadership
Communication skills
Help desk

Full job description

Are you passionate about delivering excellent customer support and leading a high-energy helpdesk team? Joining Armstrong Building and Maintenance Ltd as a Helpdesk Manager, you will champion exceptional service, streamline operations, and drive continuous improvement in a fast-paced environment.

About Us

With over 35 years’ experience we specialise in planned and reactive maintenance activities in the facilities management sector and project management and execution of planning, development and construction activities in the Construction sector.

Role Overview

Based at our Head Office in Heywood, the role of Helpdesk Manager is crucial to our success. Reporting directly to the company management and acting as line manager to our engineers and helpdesk team you will own the first point of contact for all maintenance service requests. You will optimise workflows, and uphold SLAs to ensure every call, email, and ticket is handled with precision and care. Your strategic insights will drive process improvements and elevate our customer experience.

Key Responsibilities

· Oversee daily helpdesk operations including work scheduling and SLA management

· Respond and provide updates on all work in process

· Fleet management

· Establish and maintain positive working relationships and levels of communication to ensure optimum service delivery and maximise work potential with existing clients

· Manage and mentor a team of helpdesk coordinators

· Completion of PCS audits

· KPI reporting

· Improve process efficiency, ensure full notes are made on the work management system for each job, to create full visibility for all Helpdesk team and management

Skills and Experience

· Minimum 3 years’ experience managing a helpdesk or service desk team, ideally within building maintenance or facilities management

· Strong understanding of CAFM software (preferably Job Logic) and ticketing workflows

· Excellent leadership skills with a track record of motivating teams and driving performance improvements

· Exceptional communication skills, both written and verbal, with the ability to liaise effectively across all levels

· Excellent UK geographical knowledge

· Ability to thrive under pressure and adapt quickly to changing priorities

What We Offer

· Competitive salary

· 40 hours per week, permanent contract of employment

· 20 days holiday plus bank holidays, additional holiday entitlement after a qualifying period

· Contributory Pension scheme,

· Professional development budget and access to industry training

· Staff Events

Build the future of building maintenance. Join us as Helpdesk Manager and make every call count!

Pay: £37,500.00-£40,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

process manager jobs in edenfield, lan

Helpdesk Manager

Loyalty & Retention Manager

Estimating Administrator

General Manager – Heywood

Training and Resource Planner

Operations Manager

Technical Manager

Account Manager

Branch Manager

Communications Manager

Customer Service Manager – Maternity Cover

Estate Agent

Operational Lead

Sourcing Supply Co-ordinator

Demolition Administration and Compliance Manager

People Advisor

Operations Support Executive

B2B Operations Manager

Recruitment & Onboarding Advisor

Service Delivery Manager

I want to receive the latest job alerts for process manager in edenfield, lan

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