Director of business strategy Work, Jobs in Edgbaston, Wmd (with Salaries)

Director of Customer Operations
Bookings & Reservations Group Ltd —Birmingham
- £65,000 - £105,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
Director of International Education Services
EuroStudies Education Services Ltd —Birmingham
- £118,000 a year
- Master's degree
- Education
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
Head of Strategy, Performance and Improvement
Department for Transport —Birmingham
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Contracts
- Annual leave
- Employee assistance programme
5d
Strategy Manager
Ormiston Academies Trust —Birmingham
- £55,000 - £65,000 a year
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
3d
Associate Director Policy
Ofqual (Office of Qualifications and Examinations Regulation) —Whoberley
- £69,524 - £79,640 a year
- Part-time
- Presentation skills
- Communication skills
- Free parking
- Annual leave
2d
Director of DDaT
VisitBritain/VisitEngland —Birmingham
- £125,000 - £135,000 a year
- Full-time
- Presentation skills
- Annual leave
- Employee discount
Strategy Director- NEC
Levy —Birmingham
- Up to £90,000 a year
- Full-time
- Hospitality
- Business development
- Presentation skills
- Annual leave
- Employee assistance programme
5d
Director - Guarantees
Homes England —Birmingham
- £140,000 - £150,000 a year
- Full-time
- Presentation skills
- Annual leave
- Employee assistance programme
1d
Commercial Specialist - Strategy, Policy and Capability
Government Commercial Function —Birmingham
- £101,000 - £131,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
12d
Deputy Director - People & Inclusion - 35969
Environment Agency —Birmingham
- £81,000 a year
- Full-time
- Presentation skills
- Human resources
- HTML
- Flexible schedule
12d
Operations Manager
Bengaged Media Limited —Birmingham
- £34,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Health & wellbeing programme
- Annual leave
Quick apply
Deputy Director, Business and Consumer Engagement (Office for Product Safety and Standards)
Department for Business and Trade —Birmingham
- £86,000 - £117,800 a year
- Full-time
- Presentation skills
12d
G6 Assistant Director of Change Governance
Insolvency Service —Birmingham
- £72,113 - £87,698 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
4d
Group Head of People (HR)
Brusco Food Group —Evesham
- From £75,000 a year
- Full-time
- Hybrid work
- Team management
- Travel
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
8d
Associate Director - Sports & Major Events
Steer —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Executive Director of Clinical Business Development - Strategic Accounts
サイネオス・ヘルス —Birmingham
- Remote
- Sales
- Microsoft Office
- Business development
Project Director
Omexom UK —Birmingham
- PMP
- Project management
- Bachelor's degree
Head of Business Performance
Irwin Mitchell —Birmingham
- Management
- Project management
- Leadership
Director of FP&A & Executive Reporting
OneAdvanced —Birmingham
- Hybrid work
- Travel
- IT
- Leadership
- Employee assistance programme
- Bereavement leave
Project Director
VINCI Energies —Birmingham
- PMP
- Project management
- Bachelor's degree

I want to receive the latest job alerts for director of business strategy in edgbaston, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Director of Customer Operations

Bookings & Reservations Group Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£65,000 - £105,000 a year

Benefits

Health & wellbeing programme
Employee mentoring programme
Company pension
Language training provided
Company events

Qualifications

Hospitality
Customer service
Sustainable business
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Bookings & Reservations Group Ltd operates within the booking management, reservations support, customer service, and service operations sector, helping customers and business clients manage enquiries, bookings, updates, and service requests efficiently. We are seeking a Director of Customer Operations to lead customer service strategy, oversee reservations operations, and improve overall service performance.

Why Join Us?

Senior Leadership Opportunity
Lead customer operations and contribute to the long-term direction of a growing UK-based service organisation.

Competitive Compensation
Receive a realistic and competitive annual salary aligned with senior customer operations roles in Birmingham.

Professional Service Environment
Work in a structured setting that values customer satisfaction, operational excellence, communication, and performance.

Meaningful Business Impact
Help improve customer experience, strengthen service standards, and support sustainable business growth.

Key Responsibilities

Lead customer operations, reservations support, and service delivery activities
Oversee customer service teams, booking workflows, performance targets, and service standards
Develop strategies to improve response times, booking accuracy, and customer satisfaction
Monitor service reports, customer feedback, operational risks, and improvement opportunities
Coordinate with suppliers, partners, internal teams, and business stakeholders
Support staff development, leadership training, and workflow improvements
Prepare senior-level reports and recommendations for business leadership

What We Are Looking For

Experience

Strong experience in customer operations, reservations management, service delivery, hospitality, travel services, or contact centre leadership
Previous senior management or department-level leadership experience is preferred
Experience working in a UK-based customer service, booking, travel, or hospitality environment is an advantage

Skills

Customer operations leadership
Reservations and booking workflow management
Service performance and customer experience improvement
Team leadership and staff development
Strong communication, planning, and decision-making skills

Education

Bachelor’s degree in Business Administration, Hospitality Management, Travel Management, Operations, Communications, or a related field
Professional certifications in customer experience, service management, operations leadership, or project management are an advantage

Pay: £65,000.00-£105,000.00 per year

Benefits:

Company events
Company pension
Employee mentoring programme
Health & wellbeing programme
Language training provided

Work Location: In person

Quick apply

Refine Your Search

director of business strategy jobs in edgbaston, wmd

Director of Customer Operations

Director of International Education Services

Head of Strategy, Performance and Improvement

Strategy Manager

Associate Director Policy

Director of DDaT

Strategy Director- NEC

Director - Guarantees

Commercial Specialist - Strategy, Policy and Capability

Deputy Director - People & Inclusion - 35969

Operations Manager

Deputy Director, Business and Consumer Engagement (Office for Product Safety and Standards)

G6 Assistant Director of Change Governance

Group Head of People (HR)

Associate Director - Sports & Major Events

Executive Director of Clinical Business Development - Strategic Accounts

Project Director

Head of Business Performance

Director of FP&A & Executive Reporting

Project Director

I want to receive the latest job alerts for director of business strategy in edgbaston, wmd

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected