Job Summary
We are seeking a highly organised and proactive Lettings Administrator to join our team. The successful candidate will play a vital role in managing lettings processes, ensuring smooth communication between tenants and landlords, and maintaining accurate records.
This role offers an excellent opportunity for an experienced lettings administrator or property management professional seeking to further develop their career within a growing independent agency.
The ideal applicant will also possess strong office skills, an excellent phone etiquette, and a keen eye for detail to support our lettings team.
Duties
- Manage and update property listings using Alto or similar property management software.
- Dealing with day to day management and maintenance issues related to managed tenancies.
- Handle all aspects of data entry related to tenancy applications, viewings, and tenancy agreements.
- Overseeing renewals, tenancy negotiations and rental increases.
- Respond promptly and professionally to enquiries via phone, email, and in person.
- Organise viewings, appointments, and follow-up communications with prospective tenants and landlords.
- Prepare tenancy agreements and ensure all documentation is complete and compliant with legal requirements.
- Assist with upselling additional services or rental options to prospective tenants where appropriate.
- Maintain accurate records of all lettings activities and correspondence.
- Support the team with general administrative tasks such as filing, scanning, photocopying, and organising meetings.
- Overseeing the compliance relating to all current and future rentals, ensuring all tenancies are legal and up to date with rules and regulations.
- Supporting a busy independent agency managing a substantial portfolio of residential properties across North West London and Hertfordshire.
Experience
- Minimum 2 years’ residential lettings administration or property management experience essential, ideally within the lettings or property management sector.
- Familiarity with Alto or similar property management software is advantageous but not essential; training will be provided.
- Strong data entry skills with high attention to detail and a good understanding of Excel, Microsoft Office and current residential lettings legislation and compliance requirements.
- Proven administrative experience demonstrating organisation and multitasking abilities.
- Excellent phone etiquette with the ability to communicate clearly and professionally.
- Experience in upselling or promoting additional services is desirable but not mandatory.
- Experience dealing with tenancy renewals, deposit administration, compliance management and maintenance coordination is essential.
- Full Uk driving licence desirable but not essential.
This role provides an engaging environment for motivated individuals eager to grow within the property industry. The successful candidate will be integral to maintaining high standards of service delivery whilst supporting our lettings team efficiently.
The successful candidate will take ownership of tenancy administration, compliance, renewals and day-to-day property management matters, ensuring a high level of service is delivered to landlords and tenants alike.
Strong attention to detail, excellent communication skills and a proactive approach to problem-solving are essential.
Salary Range.
Dependant on experience.
Job Types: Full-time, Part-time, Permanent
Pay: £28,000.00-£34,000.00 per year
Benefits:
- Casual dress
- Company pension
- Transport links
Ability to commute/relocate:
- Edgware HA8 9QW: reliably commute or plan to relocate before starting work (required)
Experience:
- Lettings: 2 years (preferred)
Language:
- Fluent English (required)
Licence/Certification:
- Driving Licence (required)
Location:
- Edgware HA8 9QW (preferred)
Work Location: In person
