Customer success director Work, Jobs in Edgware, Gtl (with Salaries)

Research Manager/Associate Director - Client Success - Channel Performance
Ipsos —London
- £100,000 - £700,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
Residence Life Coordinator, First Year Focus - NYU London
New York University —London
- Weekend availability
- Management
- University
- No degree
- Annual leave
Group Operations Director
Redsquid Communications —Borehamwood
- Full-time
- Customer service
- Continuous improvement
- Team management
Quick apply
Operations Manager/Director
Blayze Consulting Group —London
- £55,000 - £65,000 a year
- Full-time
- Management
- Continuous improvement
- Team management
Quick apply
10d
Senior Lettings Manager | Councils & Housing Partnerships
Estate agents —London
- £45,000 - £60,000 a year
- Full-time
- Customer service
- Business development
- Team management
Quick apply
Global Managing Director - Consumer
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Business development
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Marketing Campaign Manager
Integral Memory Plc —London
- £50,000 - £60,000 a year
- Full-time
- Marketing
- AI
- Business
Quick apply
Head of Customer Excellence (FTC)
Benifex —London
- £77,500 - £95,000 a year
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
Director of Enablement & Performance
Gravitee —London
- Hybrid work
- Training & development
- Communication skills
Study Engagement and Advice Manager
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Team management
- Travel
- Employee discount
3d
Associate Director, Delivery Lead - Content Innovation
Amazon.com —London
- Full-time
- Scripting
Director of Consulting
Institute of Grocery Distribution —Watford
- Full-time
- Hybrid work
- Business development
- Presentation skills
- Recruiting
- Annual leave
Quick apply
Director, Content Development & Deployment Suite Lead
Jazz Pharmaceuticals —London
- £196,800 - £295,200 a year
- Remote
- Marketing
- Master's degree
- Bachelor's degree
- Annual leave
Head of Business
Sandown Mercedes-Benz of Epsom —Epsom
- Up to £120,000 a year
- Full-time
- Customer service
- Continuous improvement
- No degree
- Store discount
- Health & wellbeing programme
Quick apply
5d
Manager, Client Events – Maternity Cover (12 months)
Dechert LLP —London
- CRM software
- Travel
- Mentoring
Senior Director Brand and Content - 100% Remote - Europe
Hostaway —London
- Full-time
- Remote
- Bachelor's degree
- Training & development
- AI
- Annual leave
Quick apply
Part-time Customer Fulfilment Manager, 25 hours per week, up to £44k FTE, Hybrid & East London
Ten2Two —London
- £39,000 - £44,000 a year
- Part-time
- Hybrid work
- Continuous improvement
- In-person
- Communication skills
Quick apply
5d
Director of Marketing
Institute of Grocery Distribution —Watford
- Full-time
- Hybrid work
- Leadership
- Analytics
- Annual leave
Quick apply
Head of Aviation - Airline Partnerships & Engagement
Heathrow —London
- Full-time
- Hybrid work
- Negotiation
- Annual leave
- Work from home
10d
Patient Services Manager
Physio on the Green —London
- £30,000 - £35,000 a year
- Full-time
- Management
- English
- Administrative experience
Quick apply

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Research Manager/Associate Director - Client Success - Channel Performance

Ipsos -
London

Apply Now

Job details

£100,000 - £700,000 a year

Benefits

Annual leave
Company pension

Qualifications

Microsoft Powerpoint
Microsoft Word
Client engagement
Customer service
Mentoring junior staff
Process improvement
Numeracy
Market research
Mentoring
Organisational skills
Market analysis and research experience
AI
Project management experience

Full job description

This role is all about client retention and delivering the “So What” – ultimately helping our clients succeed, whether that’s through Mystery Shopping, Audits, or other Channel Performance offers.

As a Research Manager, you would be the lead contact for the day to day execution of a portfolio of client programmes, typically ranging in size from £100k to £700k. You will work as a conduit in the team, supporting the learning and growth of the team while helping the Directors and Team Lead achieve strategic objectives.

You will be joining a team dedicated to working across a variety of cross-sector clients including retail, hospitality and telecommunication. We provide crucial data and insights to our clients to manage, monitor and improve all aspects of customer experience and operational performance.

This role can be offered at either the Research Manager/Associate Director level and on a hybrid basis with 3 days in our Milton Keynes/St Albans/London office and the rest from home.

Your Day to Day

These are the types of things you can expect to be doing during your day to day, although as Ipsos is a dynamic organisation, this may vary as different opportunities arise:

You will be part of a highly skilled Client Success team whose primary responsibility is ensuring retention and client satisfaction across our clients.
As part of this role, you will be responsible for ensuring that you are completing retain plans, managing programmes finances and operating as partners to your client contacts.
You will follow best practises across the team and identify where efficiencies and improvements in processes can be made.
You have responsibility for gauging your client’s needs and working with the Client Success Director to ensure they are resourced correctly.
You will be responsible for a portfolio, and its profitability, retention, and client satisfaction.
You may be called upon to mentor or guide more junior members of the team to support their development, or the needs of their clients.
In addition, you will take an active stance in your personal development to ensure that you are continually improving your skill set.
Along with the Head of Client Success and Client Success Directors, you will have responsibility for ensuring QBR standards are being met and creating ‘aha’ moments for clients beyond simple data provision.

Essential Criteria:

To be successful in this role you will need the following skills and experience:

Strong problem-solving skills
Experience of managing project finances and ensuring delivery within budget
Experience in the design and implementation of processes, including evaluating them to identify ongoing improvements
Project management skills - managing project cycles, coordinating teams and working to deadlines
Strong organisational skills - ability to work across multiple projects at the same time, demonstrating proactivity and flexibility
Highly numerate and comfortable working with numbers

Desirable Criteria:

These are the skills that would add value to the role but are not critical. If you have them, we’d love to hear about them:

Experience in Market Research or Mystery Shopping, running medium to large-scale research programmes
A passion for understanding people and market landscapes and a curious mind, which means that you are always asking “what does this mean for my client?”
You stay cool under pressure and contribute to our very positive team culture!
Experience in mystery shopping or pricing and promotion research projects.

Behaviours:

A successful candidate will demonstrate the following behaviours:

Analytical thinking
Resilience, flexibility and agility
Creative thinking
Motivation and self-awareness
Empathy and active listening
Curiosity and lifelong learning

Benefits:

We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.

We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week.

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.

Ready to have an impact? Apply now!

Apply Now

Refine Your Search

customer success director jobs in edgware, gtl

Research Manager/Associate Director - Client Success - Channel Performance

Residence Life Coordinator, First Year Focus - NYU London

Group Operations Director

Operations Manager/Director

Senior Lettings Manager | Councils & Housing Partnerships

Global Managing Director - Consumer

Marketing Campaign Manager

Head of Customer Excellence (FTC)

Director of Enablement & Performance

Study Engagement and Advice Manager

Associate Director, Delivery Lead - Content Innovation

Director of Consulting

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Head of Business

Manager, Client Events – Maternity Cover (12 months)

Senior Director Brand and Content - 100% Remote - Europe

Part-time Customer Fulfilment Manager, 25 hours per week, up to £44k FTE, Hybrid & East London

Director of Marketing

Head of Aviation - Airline Partnerships & Engagement

Patient Services Manager

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