Resident advisor Work, Jobs in Edgware, Gtl (with Salaries)

Contact Centre Advisor
City of Westminster Council —Westminster
- £34,359 - £35,373 a year
- Typing
7d
Customer Service Advisor - Full Time
Newham Council —London
- £35,520 - £36,585 a year
- Full-time
4d
Customer Service Advisor - Part Time
Newham Council —London
- £35,520 - £36,585 a year
- Part-time
4d
Virtual Personal Assistant (Night)
Comxo —Datchet
- £22,031 - £25,031 a year
- Weekend availability
- Remote
- Microsoft Word
- English
Personal Advisor - 21+
Hillingdon Council —Uxbridge
- £40,182 - £42,060 a year
- Hybrid work
- Organisational skills
- Communication skills
- Free parking
- Annual leave
7d
Learning and Development Advisor
City of Westminster Council —Westminster
- £42,912 - £57,495 a year
- Training & development
- Communication skills
14d
Housing and Neighbourhood Officer
The Guinness Partnership —Hackney
- £43,038 a year
- Full-time
- Customer service
- Travel
- Communication skills
8d
Housing and Support Assistant (Nights)
YMCA St Pauls Group —Hanwell
- £27,993.03 a year
- Night shift
- Front desk
- School
4d
Housing and Support Assistant
YMCA St Pauls Group —Hanwell
- £26,660.03 a year
- Front desk
- School
4d
Sales Consultant - Luxury Care Home
Aiyara Partners —London
- £60,000 a year
- Weekend availability
- CRM software
- Sales
- Presentation skills
Quick apply
Internal Communications Advisor - Fixed Term Contract
iQ Student Accomodation —London
- £40,000 - £44,000 a year
- Full-time
- Hybrid work
- Annual leave
Housing Advisor (CRF)
Newham Council —Stratford
- £35,520 - £42,060 a year
- Full-time
- Communication skills
12d
Customer Administrator
Get Living —London
- Microsoft Office
- Continuous improvement
- Contracts
12d
Resident Experience Advisor
iQ Student Accomodation —Kingston upon Thames
- £29,050 a year
- Full-time
- Hotel
- Front desk
- Annual leave
7d
Customer Success Manager - Saas, Tech for Good
Policy in Practice —London
- £40,000 - £45,000 a year
- Full-time
- Communication skills
Quick apply
14d
Early Help Advisor
Surrey County Council —Woking
- From £30,647 a year
- Hybrid work
- Experience working with children
- Annual leave
- Employee assistance programme
7d
Building Safety Case Team Leader
4site Consulting Ltd —London
- £55,000 - £59,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Analysis skills
- Presentation skills
- Annual leave
- Referral programme
Quick apply
Project Delivery Manager
The Guinness Partnership —London
- £4,000 a week
- Full-time
- Customer service
- Project management
- Contracts
8d
Talent Development Partner
SettleParadigm —High Wycombe
- £42,394 a year
- Full-time
- Hybrid work
- Training & development
- Leadership
- Communication skills
- Free parking
Quick apply
8d
Climate Ready Advisor
Sefton Council —London
- £33,673 - £37,563 a year
- Full-time
6h

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Contact Centre Advisor

City of Westminster Council -
Westminster

Apply Now

Job details

Permanent
£34,359 - £35,373 a year
7 days ago

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Complaint handling
Customer interaction
Typing

Full job description

About Us:

THE EXTRAORDINARY STORY OF LISA’S DRIVE

Housing & Commercial Partnerships in Westminster City Council is a world of extraordinary stories. Where reactive and passionate people are dedicated to enhancing services and creating real connections.

Take Lisa for example. The impact she’s had at her contact centre is remarkable. During Covid-19, Lisa focussed on increasing the coaching and support her staff received. This led to an interaction with a grieving resident who had lost his wife. Lisa’s training allowed the Customer Service Advisor to help the resident by opening up about their own experience. The conversation was so impactful that the resident even sent flowers to say thank you. It’s no surprise that Lisa runs a multi award-winning contact centre that’s now recognised across Europe.

The Role:

As a Contact Centre Advisor, you can make your own powerful contribution. When someone gets in touch with our Housing contact centre, you’ll be the friendly person they’re glad to chat with. You’ll be the one who listens carefully to their questions and provides the answers they need. If they’re confused, you’ll provide clarity. If they’re frustrated, you’ll focus on solving their problem. Put simply: whatever kind of day they’re having when they make contact, you’ll help to make it a better one.

Ours is a modern contact centre, so you’ll manage all kinds of contact – from phone to face-to-face, from email to social media and web chat. You’ll bring the same high standards of professionalism, empathy and courtesy to all channels and every interaction. Because you’re here for customers, whether they need to make a complaint, learn something, or connect with a service. Making the most of every opportunity to develop your knowledge and skills, you’ll do your best to be the one who resolves every enquiry first time.

If you have ideas about how we can improve our processes and respond better to the changing needs of our organisation and communities, you’ll find we’re more than willing to listen to you. What’s more, we’ll help you develop and grow as part of a dynamic team where ambition, diversity and creativity are celebrated.

Please refer to the Job Description for more information.

About You:

Experience of working in a housing management or public sector environment would definitely be a bonus. We’d certainly prefer you to demonstrate experience of delivering excellent customer service in a fast paced environment. The ability to deal patiently and calmly with challenging customers and resolve their concerns will be a real advantage.

As our contact center is a target-driven environment, we’ll expect you to be able to prioritise your own workload productively. Good keyboard skills will equip you to keep clear and accurate records of conversations and outcomes, so we can help customers even better in the future.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is Our Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

Apply Now

Refine Your Search

resident advisor jobs in edgware, gtl

Contact Centre Advisor

Customer Service Advisor - Full Time

Customer Service Advisor - Part Time

Virtual Personal Assistant (Night)

Personal Advisor - 21+

Learning and Development Advisor

Housing and Neighbourhood Officer

Housing and Support Assistant (Nights)

Housing and Support Assistant

Sales Consultant - Luxury Care Home

Internal Communications Advisor - Fixed Term Contract

Housing Advisor (CRF)

Customer Administrator

Resident Experience Advisor

Customer Success Manager - Saas, Tech for Good

Early Help Advisor

Building Safety Case Team Leader

Project Delivery Manager

Talent Development Partner

Climate Ready Advisor

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