Live chat Work, Jobs in Edinburgh, City Of Edinburgh (with Salaries)

Customer Care Associate
Aegon UK —Edinburgh
- £13.45 - £17.05 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Casual Kiosk Assistant
Elior UK —Edinburgh
- £12.71 an hour
- Part-time
- Communication skills
- Flexible schedule
Quick apply
14d
Casual Hospitality Team Member
Elior UK —Edinburgh
- £12.71 an hour
- Part-time
- Customer service
- Food service
- Communication skills
- Flexible schedule
Quick apply
2h
Bar & Cellar Coordinator
Elior UK —Edinburgh
- £15 an hour
- Part-time
- Hospitality
- Bar
- Organisational skills
Quick apply
2h
Customer Priority Specialist
Sky —Livingston
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Employee discount
Support Line Coordinator
Children First —Edinburgh
- £30,602 - £35,778 a year
- Full-time
- Hybrid work
- Supervising experience
- Annual leave
Quick apply
2h
Client Services Consultant
Charles Stanley —Edinburgh
- Full-time
- Microsoft Outlook
- Communication skills
Casual Matchday Supervisor
Elior UK —Edinburgh
- £14.50 an hour
- Part-time
- Hospitality
- Bar
- Management
Quick apply
2h
Casual Bartender
Elior UK —Edinburgh
- £12.71 an hour
- Part-time
- Hospitality
- Bar
- Customer service
- Flexible schedule
Quick apply
2h
Casual Kiosk Team Leader - Match Days
Elior UK —Edinburgh
- £14.50 an hour
- Organisational skills
- Leadership
- Communication skills
Quick apply
14d
Administrator
Turning Point Scotland —Edinburgh
- £13.45 an hour
- Full-time
- Cooking
- Microsoft Office
- Organisational skills
8d
Casual Matchday Duty Manager
Elior UK —Edinburgh
- £16 an hour
- Part-time
- Hospitality
- Bar
- Management
Quick apply
2h
Support Worker (Bank)
Community Integrated Care —Edinburgh
- £13.86 an hour
- Employee discount
Quick apply
13d
Customer Support Accountant
FreeAgent —Edinburgh
- £31,500 - £35,500 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Accounting
Quick apply
Junior/Graduate Customer Support Accountant
FreeAgent —Edinburgh
- £27,500 - £31,500 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Accounting
Quick apply
5d
Support Engineer
Covetrus —Edinburgh
- Full-time
- PMP
- Customer service
- SQL
Female Support Worker (Bank)
Community Integrated Care —Edinburgh
- £13.86 an hour
- Nights as needed
- Employee discount
Quick apply
Legacy and In-Memory Giving Manager
Children's Hospices Across Scotland —Edinburgh
- £41,701 - £48,200 a year
- Full-time
- CRM software
- Hospice
- Communication skills
- Annual leave
7d
Customer Support Exec. (B2B SaaS)
VoucherCart —Edinburgh
- £27,000 - £32,000 a year
- Full-time
- Google Suite
- English
- SQL
Quick apply
Support Worker (Male)
Community Integrated Care —Edinburgh
- £13.86 an hour
- Part-time
Quick apply
14d

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Customer Care Associate

Aegon UK -
Edinburgh

Quick apply

Job details

Full-time
£13.45 - £17.05 an hour

Benefits

Cycle to work scheme
Company pension
Pay rise

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Microsoft Office

Full job description

Job Description Summary

Job Description

Customer Care Associate

Permanent
Location: Edinburgh (Once trained, we believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time)
Salary: Starting salary is £26,228 with the opportunity to increase through our Pay Progression Scheme once you’re in role. Find out more below.
Working pattern: Full time – 37.5 hours per week (Shift times are between 8:30am – 5:30pm Monday to Friday.
Training: Comprehensive, hands-on training for the first 3 months in our Edinburgh office to set you up for success.

Closing Date: Friday 26 June 2026

At Aegon UK, we are united through a single, clear purpose: Helping people live their best lives.

People are living longer than ever before, and at Aegon UK we're excited by the opportunities this brings. As a purpose-led business, we're focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter.

Following a period of growth and transformation, we are excited to be growing our Customer Care teams in our Edinburgh location.

We Step Up: As a Customer Care Associate, you’re on the front line, the face of our business, the person that our customers rely on to help them manage their financial wellbeing. You’ll answer inbound calls from our customers and help them use the Aegon Platform to manage their money.

We Tune In: We take ownership of our customers satisfaction by listening to their needs and communicating in clear and easy to understand language. We embrace every day as an opportunity to learn and grow, staying curious and committed to continuous improvement. Together, we bring out the best in ourselves and each other.

We are a Force for Good: We help our customers with the big stuff, for the moments that matter: Pensions, Savings, and Investments. We do this through the Aegon Platform, an online service which lets our customers keep the important things in one place, so it’s easier for them to make decisions and plan for their future.

We’ll train you: We’re not looking for financial experts (though they are very welcome!). When you join us, you’ll go straight into our Customer Care Training Academy and learn from some of our experts. Before you deal with customers, we’ll give you the skills and knowhow to delight and support them. All you need to bring is your hunger to learn, a drive to solve problems and the compassion to keep your customers wellbeing at the heart of every interaction.

We’d love to hear from you if:

You’ve got experience in customer service (contact centre, face-to-face, retail, hospitality – that kind of thing).

You’re a good communicator with an eye for detail.

You can put yourself in a customer’s shoes, taking ownership and working flexibly to meet their expectations.

You know your way around typical Microsoft Office tools like Outlook, Teams, Word, Excel

How we’ll look after you:

Our starting salary is £26,228 (or £13.45ph).

We’ll help you develop and grow with our Pay & Progression scheme. By becoming an expert in your role and delivering exceptional service at the highest quality, your financial reward can grow up to £33,240 (£17.05ph)

We’re serious about your future and our enhanced pension scheme is now in place. We ask you to contribute 3% of your salary to your pension and we’ll put in 9%. If you decide to contribute more, we’ll match it up to a combined total of 20% of your salary (that’s 7% from you and 13% from us).

A discretionary annual bonus, depending on personal and company performance.

34 days leave per year (including bank holidays, pro-rated for part-time)

We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our staff live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant, online GP appointments and travel loans.

What happens next?

Once you’ve submitted your application, you’ll receive an email inviting you to complete a short series of interactive tasks. These are designed by our trusted partners, Arctic Shores, and aim to give us a better understanding of your skills, behaviours, and how you approach different situations.

If you’re successful at this stage, you’ll be invited to a conversation with one of our Talent Acquisition Consultants. This chat will focus more on how you think and respond to various scenarios, rather than your previous experience. If all goes well at this stage, you’ll be invited to interview in person at our Edinburgh office on Tuesday 7 July 2026. You can find out more about the next steps here.

The legal bits

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.

Equal Opportunity Employer:

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.

Work Location: Hybrid remote in Edinburgh EH12

Quick apply

Refine Your Search

live chat jobs in edinburgh, city of edinburgh

Customer Care Associate

Casual Kiosk Assistant

Casual Hospitality Team Member

Bar & Cellar Coordinator

Customer Priority Specialist

Support Line Coordinator

Client Services Consultant

Casual Matchday Supervisor

Casual Bartender

Casual Kiosk Team Leader - Match Days

Administrator

Casual Matchday Duty Manager

Support Worker (Bank)

Customer Support Accountant

Junior/Graduate Customer Support Accountant

Support Engineer

Female Support Worker (Bank)

Legacy and In-Memory Giving Manager

Customer Support Exec. (B2B SaaS)

Support Worker (Male)

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