Automation specialist Work, Jobs in Edinburgh, Edh (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Falkirk
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Profit sharing
- Health & wellbeing programme
Quick apply
12d
Product Support Specialist - Institutions
Opus 2 —Edinburgh
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Product management
- Python
- Employee assistance programme
Quick apply
Operational Technology / Project Management Professionals (OT/SCADA PLC)
Sweco —Edinburgh
- Full-time
- Hybrid work
- Programmable logic controllers
- Employee assistance programme
- Employee discount
5d
CRM, AI & Automation Developer
The Converters Group —Dunfermline
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
13d
Operational Technology / Project Management Professionals (OT/SCADA PLC)
Sweco UK —Edinburgh
- Part-time
- Hybrid work
- Programmable logic controllers
- Employee assistance programme
- Employee discount
5d
Infrastructure Specialist (Voice Services)
Lloyds Banking Group —Edinburgh
- £48,987 - £54,430 a year
- Full-time
- Hybrid work
- Communication skills
- Python
CRM, AI & Automation Manager
The Converters Group —Dunfermline
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
14d
Digital Marketing & Web Specialist
Edinburgh Honey Co —Edinburgh
- £28,000 - £36,000 a year
- Full-time
- Accounting
- In-person
- Marketing
- Employee discount
- Gym membership
Quick apply
12d
Quality Engineer
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Azure
- JavaScript
- APIs
- Annual leave
- Employee discount
4d
RWA Reporting and Analysis Manager - Fixed Term Contract
Lloyds Banking Group —Edinburgh
- £65,385 - £79,915 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Accounting
12d
Salesforce Administrator (Specialist)
Wood Mackenzie Limited —Edinburgh
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- APIs
Quick apply
3d
Enterprise Resiliency Office - Operational Resilience Enablement, Vice President
State Street —Edinburgh
- Full-time
- Analysis skills
- Presentation skills
- Financial services
2d
Graduate Specialist Program - Manufacturing Engineering
Rexroth —Glenrothes
- Full-time
- Engineering
- Microsoft Office
- Master's degree
- Employee discount
Quick apply
Cyber Security Specialist
Wood Mackenzie Limited —Edinburgh
- Remote
- Azure
- Computer Science
- AWS
Quick apply
13d
Graduate Placement - Design Analyst (12-24 Months)
Rexroth —Glenrothes
- Full-time
- Engineering
- Data analysis skills
- Analysis skills
- Employee discount
Quick apply
13d
IT Infrastructure Engineer (Linux), Full time, Permanent
Edinburgh Napier University —Edinburgh
- £31,236 - £37,694 a year
- Full-time
- Windows
- University
- No degree
- Employee discount
Senior Account Executive - AI Software Sales & professional services
MaxAccelerate —Edinburgh
- Full-time
- Remote
- Oracle
- Sales
- Salesforce
Quick apply
Senior Manager-Associate Director, Cyber Incident Response Advisory and Incident Management, Recovery and Resilience
Deloitte —Edinburgh
- Hybrid work
- Management
- Business development
- No degree
Senior Mechanical Engineer - Data Centres
Ramboll —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Annual leave
Quick apply
Manufacturing Engineer
Rexroth —Glenrothes
- Full-time
- AutoCAD
- Microsoft Office
- Assembly
- Employee discount
Quick apply
13d

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Customer Support Specialist (Application Support)

Symology Ltd
Falkirk

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year
12 days ago

Benefits

Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Falkirk, Scotland, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering relevant information, explaining issues clearly, and working with internal stakeholders when further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you will be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we are looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Falkirk, Falkirk: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Falkirk

Quick apply

Refine Your Search

automation specialist jobs in edinburgh, edh

Customer Support Specialist (Application Support)

Product Support Specialist - Institutions

Operational Technology / Project Management Professionals (OT/SCADA PLC)

CRM, AI & Automation Developer

Operational Technology / Project Management Professionals (OT/SCADA PLC)

Infrastructure Specialist (Voice Services)

CRM, AI & Automation Manager

Digital Marketing & Web Specialist

Quality Engineer

RWA Reporting and Analysis Manager - Fixed Term Contract

Salesforce Administrator (Specialist)

Enterprise Resiliency Office - Operational Resilience Enablement, Vice President

Graduate Specialist Program - Manufacturing Engineering

Cyber Security Specialist

Graduate Placement - Design Analyst (12-24 Months)

IT Infrastructure Engineer (Linux), Full time, Permanent

Senior Account Executive - AI Software Sales & professional services

Senior Manager-Associate Director, Cyber Incident Response Advisory and Incident Management, Recovery and Resilience

Senior Mechanical Engineer - Data Centres

Manufacturing Engineer

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