Client success manager Work, Jobs in Edinburgh, Edh (with Salaries)

Client Relations Executive
Elior UK —Edinburgh
- £63,000 a year
- Full-time
- Analysis skills
- Contracts
- Communication skills
Quick apply
Workplace Relationship Manager
Aegon UK —Edinburgh
- £33,520 - £50,280 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Analysis skills
3d
Workplace Relationship Manager
Aegon —Edinburgh
- £33,520 - £50,280 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Analysis skills
3d
AddeGrad Program (2026) - Client Solutions Analyst
Addepar —Edinburgh
- Analysis skills
- Project management
- Bachelor's degree
Key Account Manager (Scotland)
Molson Coors Brewing Company —Edinburgh
- Microsoft Powerpoint
- Data analysis skills
- Business development
14d
Account Manager
SITA Switzerland Sarl —Edinburgh
- Full-time
- Hybrid work
- Sales
- Travel
- Negotiation
- Work from home
- Employee assistance programme
Asset & Wealth Management - IPB Head of Client Services - EMEA - Managing Director
JPMorganChase —Edinburgh
- Full-time
- Bachelor's degree
- Machine learning
- AI
Senior Account Manager
Air IT —Edinburgh
- Full-time
- Hybrid work
- CRM software
- Azure
- Sales
- Annual leave
- Employee assistance programme
Managed Services Consultant
Addepar —Edinburgh
- Analysis skills
- Project management
- Travel
Quick apply
Digital Consultant
Squiz —Edinburgh
- Full-time
- Hybrid work
- Salesforce
- Travel
- Communication skills
Quick apply
3d
Fire Sales Account Manager
Evolution Security —Edinburgh
- Hybrid work
- Bachelor's degree
- Organisational skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
7d
Sales Executive
voco Edinburgh Royal Terrace —Edinburgh
- Full-time
- CRM software
- Hospitality
- Sales
- Employee discount
- Referral programme
Quick apply

Other jobs to consider

Find your next job by exploring related positions.

Client Relations Executive
Elior UK —Edinburgh
Ensure accurate tracking of contract status, decision dates, and risk %, supporting delivery of annual renewal and retention targets set by Elior UK Leadership.
£63,000 a year
Quick apply
Customer Success Manager
Moira Wilson Recruitment Limited —Kelso
Comfortable dealing with customers at all levels. Manage day-to-day relationships with a portfolio of customers.
£30,000 - £35,000 a year
Quick apply
1h

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client success manager jobs near edinburgh, edh

Client Relations Executive

Elior UK -
Edinburgh

Quick apply

Job details

Permanent | Full-time
£63,000 a year

Benefits

Company car
Company pension
Paid volunteer time

Qualifications

Catering
Analysis skills
Contracts
Communication skills

Full job description

Elior – A Workplace That Works for You
An exciting opportunity has arisen for a driven individual to join our dynamic team as a Client Relations Executive. This role is focused on building and developing strong client relationships, ensuring clients receive excellent service at every touchpoint.
As a Client Relations Executive, you will work closely with operations teams and internal support functions to support long-term client partnerships and drive contract retention, contributing to the ongoing success and growth of the business. You will be responsible for a diverse regional Business & Industry portfolio, gaining hands-on experience and developing a strong understanding of our client base, with opportunities to broaden your expertise across wider retention activity as you progress.

What you’ll be doing…
The Overall Purpose of Job is to engage with regional Business & Industry clients and work closely with internal stakeholders in support of the retention strategy. Key responsibilities include:

Retention pipeline management: Manage and maintain the annual retention pipeline across Elior divisions, including contract end dates, risk profiling, renewal activity, and reporting. Ensure accurate tracking of contract status, decision dates, and risk %, supporting delivery of annual renewal and retention targets set by Elior UK Leadership.
Stakeholder engagement & governance: Hold regular meetings with Operations Directors/Managers to review activity, actions, and upcoming renewals. Collaborate with Operations and Support Services to optimise B2B offers for SME contracts based on client feedback and retention objectives.
CRM & reporting oversight: Use CRM systems to record actions, monitor stakeholder input, and track contract vulnerability scores, ensuring timely intervention where required. Maintain up-to-date pipeline reporting through regular operational reviews.
Client & site engagement: Conduct regular site visits and client meetings to review service standards and maintain strong relationships. Lead “Promises” meetings with key clients prior to contract end dates to review service and financial performance, agreeing and tracking follow-up actions.
Renewals & re-bid support: Coordinate documentation for contract renewals and re-bids within required timeframes, supporting re-bid activity including preparation and attendance at client presentations where required. Influence presentation content and ensure appropriate stakeholders and materials are in place.
Continuous improvement: Produce remedial action plans following client meetings and ensure actions are tracked to completion. Analyse win/loss outcomes to identify trends and implement improvements to future retention activity.

Working Pattern: Monday - Friday | Nationwide Field-based
Job ID: 6526
What can you bring?

Operational experience within the Business & Industry contract catering division
Track record of positive Client relationships
Strong influencing and listening skills
Excellent verbal and written communication
Financial and Analytical Skills

Brilliant Work Deserves Brilliant Perks!
At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:

Free, tasty meals – Enjoy tasty, nutritious food on us while you work!
Flexible working – including part time roles, because life doesn’t run on a 9-5 schedule.
Plenty of Time to Unwind – generous holiday allowance of 33 days, with the option to buy more.
Leave for life’s important moments – whether family, personal or unexpected.
Give back time – paid volunteering days for the causes you care about.
Room to grow – career development and learning opportunities for all stages of your career.
Wellbeing first – mental health support and wellbeing perks.
Financial security – pension schemes and life assurance.
Drive in Style – Enjoy a company car or car allowance

One small thing— we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.
Why You’ll Love Working Here
We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.
And here’s the best part - 87% of our team say they’re proud to work here! Why? Because we create a place where you’re listened to, trusted, supported, and valued.
Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!
We Celebrate You!
At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we’re happy to help!
Ready to join us? Hit ‘Apply Now’ and let’s chat!

Quick apply

Refine Your Search

client success manager jobs in edinburgh, edh

Client Relations Executive

Workplace Relationship Manager

Workplace Relationship Manager

AddeGrad Program (2026) - Client Solutions Analyst

Key Account Manager (Scotland)

Account Manager

Asset & Wealth Management - IPB Head of Client Services - EMEA - Managing Director

Senior Account Manager

Managed Services Consultant

Digital Consultant

Fire Sales Account Manager

Sales Executive

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