Clinic operations manager Work, Jobs in Edinburgh, Edh (with Salaries)

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Golf Membership (with access to all 3 championship courses) for £50.00 per annum. Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2…
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clinic operations manager jobs near edinburgh, edh

Greet and check-in clients as they arrive at the clinic.
Answer phone calls, address inquiries and providing information about services offered.
Phone calls could be from any client within any of our UK TOPCHIRO Locations.
Respond to emails in a timely manner.
Emails could be from any client within any of our UK TOPCHIRO Locations.
Using our client database, manage appointment scheduling and assist in maintaining the clinic's calendar.
Process patient payments both cash and card.
Ensure client comfort and safety.
Maintain an organised and clean workspace, including examination rooms and waiting areas.
Throughout any client interaction, educate clients on chiropractic care and wellness plans.
Act as a liaison between client and chiropractor.

Track new client leads and follow up consistently to maximise conversion rates
Track leads that have come in via Email/Phone/UCC Near Me
Maintain and update the lead tracking in the CRM system (Excel Spreadsheet or Sales Force).
Act as a leader within the team to ensure that the Lead Management Systems are followed, raising any areas of concern to the Clinic Manager or suggesting areas for improvement where necessary.
Help to modify systems under the advice from a manager.

Assist chiropractors during appointment by taking certain tests and examinations.
Ensure client notes are kept up to date.
Support office operations such as digital form completion and client onboarding documentation.
Support clinic diary management and success – taking deposits/payments over the phone.
Monitor equipment and ensure they are working efficiently - raising any concerns to clinic manager
Support marketing and patient retention initiatives
Monitor and manage client satisfaction through surveys, feedback, Google review requests.
Organising Spinal Screening events/ Health Talks/Neck Care Screenings (if applicable).
Organising other social events

Lead other Chiropractic Assistants within the team, being a key person for support and guidance. Raising any concerns to the Clinic Manager where necessary.
Help to assist with onboarding and training of new staff.
Maintain clinic standards and ensure these are met by all staff, including external observers.
Oversee daily activities and ensure smooth running of day-to-day systems.
Manage front desk operations (phones/scheduling).
Audit client database to ensure correct care plans and schedules.
Ensure team meetings go ahead.
Support management staff with writing team meeting minutes.
Cashing up of cash payments.
Track office inventory / stock checking / ordering of supplies via liaison with Clinic Manager.
Organising shift cover. Any relevant return to work meeting will be completed by the Clinic Manager/Director.
Organise and monitor client feedback and Google reviews.
Assist with potential client complaints/concerns – raising any concerns and seeking supervision from Clinic Manager.
Check suitability for refunds and processing refunds.
Support management staff with establishing and writing new policies and standard operating procedures. E.g. Writing template email responses, processes for record keeping, statistics.
Support Chiropractors with writing ad-hoc letters to clients.
Write reports.
If invited/or applicable, Support business growth. E.g. attend meetings with external suppliers and developers

Prior experience in a healthcare setting, preferably as a chiropractic assistant or in a similar role.
Strong interpersonal and communication skills to effectively interact with patients and team members.
Basic knowledge of chiropractic practice.
Strong ability to connect with people over the phone and video calls, making people feel comfortable and cared for.
Excellent verbal communication skills, able to convey warmth, empathy, and professionalism without in-person cues.
Experience with lead management, patient conversion, or sales in a healthcare setting is a strong plus.
Ability to multi-task and prioritise duties in a fast-paced environment.
Proficiency in using office software and scheduling systems.
A positive attitude, compassion, and a strong commitment to patient care.