1. Main Purpose of the Job: Provide effective and flexible administrative support to the Recruitment and Admissions team by managing processes, maintaining accurate student records, responding to stakeholder enquiries, supporting workflows and events, developing systems and reports, and assisting team leaders and management with day-to-day administration while ensuring compliance and data integrity.
2. Main Duties: To provide a flexible, efficient and effective administrative support to the Recruitment and Admissions Team. To maintain and advise on administrative procedures, working in the backdrop of regulations and compliance. Input, monitor and maintain data records relating to student records maintenance to ensure integrity of Further Education Statistics (FES) submissions. Respond to enquiries and requests received via email, telephone and post from all internal and external stakeholders. To support organising and triaging workflow in conjunction with Recruitment and Admissions Team Leaders. To assist with co-ordination of internal and external events and communicate with any relevant partners. Develop and maintain department systems and reporting processes. Engage with general administration requirements within the wider team, for team leaders and management, including general administration, organise meetings, take notes, support initiatives and assist projects. Note: In addition to these duties, must observe and adhere to the College’s Health and Safety policy and procedure. Employees are required to carry out such other duties as may be reasonably required.
3. Position in Organisation The Recruitment and Admissions Administration Assistant reports the Recruitment and Admissions Team Leader and sits within the Student Experience department within the College. The role will provide administrative support to the Recruitment and Admissions leadership and management, and ensure data integrity of student records.
4. Dimensions and Limits of Authority: 2 To review regular reports from partners (such as MIS and Quality teams) and make changes to student records to improve accuracy of data to meet and exceed regulatory requirements. For example, but not limited to, stranger mapping, missing enrolment data, FES errors. To ensure accuracy of student records by updating and maintaining systems as required, and to support data collection and review during internal and external audits. Provide root cause analysis of data entry errors to assist Recruitment and Admissions Officers and Team Leaders with improving the quality of data entry at source. Work closely with internal stakeholders such as MIS, Quality, BDST, Curriculum and other Student Experience teams. Deal with a high volume of varied enquiries from a wide range of cross-College staff, applicants, students and other external bodies as appropriate. Working closely with internal and external parties dealing with a range of referrals and enquiries. For example, but not limited to, student cards, registers, references and letter requests. To assist with fee transfer processes and procedures and liaising with the Finance team as required. Assist where required with supporting email inboxes, telephone enquiries and organising of internal and external events.
5. Key Contacts/Communication: Curriculum leaders and Heads of Department within the College. Recruitment and Admissions. MIS. Quality. Schools College Partnership. Other teams across Student Experience.
6. Qualifications, Knowledge and Experience: Essential: A minimum SVQ Level 2 in Customer Services, Administration or other relevant subject or equivalent qualification or relevant practical experience. Experience of working in a customer focused environment. Proficiency in MS Office (e.g. MS Word, MS Excel and MS PowerPoint). Ability to interact with multiple stakeholders from across departments. Knowledge of student records and/or CRM management systems. Excellent time management skills and the ability to prioritise work. Attention to detail, problem-solving and excellent written and verbal communication skills. Strong organisational skills with the ability to multi-task. Must be flexible and willing to work at any of the College campuses. 3 Some evening work will be required to assist evening events. Desirable: Knowledge of Recruitment and Admissions or Student Records processes and systems in an education environment . Proven experience as an Administration Assistant. Proficiency in MS Office (e.g. MS Word, MS Excel and MS PowerPoint).
7. Working Environment / Sensory and Physical Demands The postholder will work primarily in a standard office environment, with occasional days worked from home as part of an agreed hybrid arrangement. The role is largely desk-based and involves prolonged periods of computer and screen use, regular keyboard work, and participation in telephone or online meetings requiring sustained visual and auditory concentration. The office environment includes shared workspaces and moderate background noise, while home-working requires the individual to maintain a safe and appropriate workstation. Light physical activity such as carrying a laptop or files and moving between rooms may be required. Lone working may occur during home-working days or when working flexibly, although the role does not routinely require work outside normal office hours. There may be occasions attending events where standing for short periods of time.
Pay: £28,726.00-£30,162.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
